• Course
  • Vendor

  • Course Start Date: 2019-03-11
  • Time: 09:30:00 - 17:30:00
  • Duration: 3 days 09:30 AM - 05:30 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led

This course is not currently active or has been cancelled.

The course may be available on a different date listed below.

Please call to get on waiting list
1-877-313-8881

Course Outline

Pre-Requisites

Avaya Communication Server 1000 Familiarization Release 7.x (0200)

Lessons

Master the system management tools and interfaces for Communication Server 1000 Release 7.x.

This foundation-level course is the starting point for your Communication Server 1000 (CS 1000) 7.5 training. Through presentations and interactive practices, you will learn how to use the system management tools to perform basic system administration and management tasks. This course emphasizes using Element Manager for a CS 1000 system running on a Linux platform, and it assumes the system is fully installed and operational.

Important: If you have successfully completed Meridian 1 or CS 1000 training at Release 6.0, please contact a training consultant to identify which courses best meet your needs.

What You'll Learn
  • Basic functionality of the CS 1000 system management tools and interfaces and recommended programming hierarchy when configuring system parameters
  • Passwords and system security features used to protect system resources
  • Use Element Manager via Unified Communications Manager (UCM) to perform system administration and management
  • Access Restriction features used to control degrees of access
  • Fundamentals of implementing a dialing plan and interpreting directory number data blocks
  • Customer fundamentals and using Element Manager customer pages to enable and configure customer-level parameters
  • Programming guidelines for digital and IP phones, including system-, customer-, and telephone-level requirements
  • Use Element Manager Phones configuration tool to add, edit, search, swap, and move telephones per customer requirements
  • List configuration using the List Manager feature
  • IP phone feature configuration including Personal Call Directory, Callers List, Redial List, and Virtual Office
  • Use Subscriber Manager to create, modify, and update subscriber accounts and user information
  • Implement the Corporate Directory feature
  • Route and trunk fundamentals
  • Use Element Manager to configure circuit-based and virtual routes and trunks
  • Enable the Traffic Report Collection feature and perform the steps required to view reports
Who Needs to Attend

Customer service representatives and personnel responsible for system administration and management of CS 1000 systems

Follow-On Courses
  • Avaya Communication Server 1000 Dialing Plan Design and IP Peer Networking (0781)
  • Avaya Communication Server 1000E Release 7.x Implementation and Upgrade (6376)
  • Avaya Communication Server 1000 BARS/NARS (0956)
Certification Programs and Certificate Tracks

This course is part of the following programs or tracks:

  • Avaya Certified Implementation Specialist (ACIS) - Avaya Communication Server 1000 for Avaya Aura®
  • Avaya Certified Support Specialist (ACSS) - Avaya Communication Server 1000 for Avaya Aura®
Course Outline
1. System Management Fundamentals
2. Element Manager
3. Access Restrictions
4. Dial Plan Implementation
5. Customer Administration
6. Telephone Administration
7. List Manager
8. IP Phone Features
9. Subscriber Manager
10. Corporate Directory
11. Routes and Trunks
12. Traffic Reporting

Labs
Lab 1: Access EM from UCM Elements List and Login and Logout
Lab 2: Access EM and Navigate EM Interface
Lab 3: Print and Interpret DNB
Lab 4: Add a Phone and Program Features
Lab 5: Create Template
Lab 6: Import Phones
Lab 7: Edit Phones
Lab 8: Generate Reports
Lab 9: Create, Modify, and Update Subscriber Manager
Lab 10: Configure, Upload, and Activate a Corporate Directory
Lab 11: Program Trunks Using EM
Lab 12: Enable Traffic Collection and Display Reports
Lab 13: Optional Work Project

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.38 out of 5 based on 421 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.
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David was excellent!! I am very for having this course!!
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, ... Read more
x

Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, talking about other classes, and talks about how Excel/technology has changed) took up way too much time. The course could have been condensed or better focus would have been great

Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course m ... Read more
x

Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course materials as soon as possible.

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