• Course
  • Vendor

Learn to perform Communication Manager (CM) administration tasks. You will cover basic features & functions, creating a dial plan, setting up class of service (COS) & class of restrictions (COR), administering endpoints, performing system maintenance...

  • Course Start Date: 2019-03-18
  • Time: 11:30:00 - 19:30:00
  • Duration: 5 days 11:30 AM - 07:30 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led
$3,505.50
REGULAR PRICE $3,895.00 Save $389.50
March 18th
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Course Outline

Pre-Requisites

There are no prerequisites for this course.

Lessons

Learn to administer and configure the system and user features of Avaya Aura Communication Manager Release 6.3.

In this course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports. This course addresses CM release R5.2x through R6.3.

What You'll Learn
  • Avaya configuration and solutions with Avaya Aura
  • Hardware components
  • System duplication and backup options
  • Types of telephones
  • Important boards and media modules
  • Use Avaya Site Administration to manage:
    • Dial plan and feature access codes
    • Analog and digital stations
    • IP stations
    • Call park, bridged call appearance, and other basic features
    • COS and COR
    • Abbreviated dialing
    • Call forwarding
    • Call coverage
Who Needs to Attend

Avaya employees, partners, and customers responsible for software configuration of the Avaya Communication Manager

Certification Programs and Certificate Tracks

This course is part of the following programs or tracks:

  • Avaya Certified Support Specialist (ACSS) - Avaya Aura® Communication Manager and CM Messaging - Embedded
  • Avaya Certified Support Specialist (ACSS) - Avaya Aura® Call Center Elite
Course Outline
1. Communication Manager System
  • Communication Manager (CM)
  • Hardware
  • Duplication and survivability
  • Interfaces for administration
    • System Management Interface (SMI)
  • License settings in the lab
2. Administration of CM
  • System Access Terminal (SAT) command structure
  • Determine CM software release
  • Capacity limits of license
3. Managing Endpoints
  • Endpoints
  • Adding digital and analog endpoints
4. Basic Features
  • Feature Access Code (FAC) list
  • Terminal Translation Initialization (TTI)
  • Class of Service (COS)
  • Console permissions
  • Class of Restriction (COR)
5. Enhanced Features
  • Call park
  • Station Lock
6. Group Features
  • Call Pickup
7. Maintenance/Security
  • Alarms and errors
  • Reset Levels
  • Maintenance commands
  • Security
8. System Status and Reports
  • Real-time monitoring
  • Reports
Labs
Lab 1: Avaya Site Administration - ASA
Lab 2: PuTTY
Lab 3: Authentication, Authorizations, and Accounting (AAA) Services
Lab 4: Dial Plan
Lab 5: IP Telephones
Lab 6: Personal Station Access (PSA)
Lab 7: Copy, Alias, and Delete
Lab 8: Hold/Transfer Calls
Lab 9: Conference
Lab 10: Automatic Callback
Lab 11: Call Forwarding
Lab 12: Priority Calling
Lab 13: Calling Permissions
Lab 14: Service Observing
Lab 15: Bridged Call Appearance
Lab 16: Team Button
Lab 17: Meet me Conference
Lab 18: Hunt Group
Lab 19: Call Coverage
Lab 20: Abbreviated Dialing
Lab 21: ISDN, H.323, and SIP Trunk Configuration
Lab 22: ARS, AAR, and UDP Call Routing
Lab 23: Back Up (CM translations)
Lab 24: System Manager and Session Manager Configuration

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.38 out of 5 based on 421 reviews.

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Reviewed Dec 2018

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Reviewed Dec 2018

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Reviewed Dec 2018

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Reviewed Nov 2018

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Reviewed Nov 2018

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Reviewed Nov 2018

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Reviewed Nov 2018

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Reviewed Nov 2018

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Reviewed Oct 2018

Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

Reviewed Oct 2018

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Reviewed Oct 2018

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Reviewed Oct 2018

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Reviewed Oct 2018

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Reviewed Oct 2018

It was difficult to practice on my PC while trying to watch the presentation online.

Reviewed Sep 2018

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Reviewed Sep 2018

David was excellent!! I am very for having this course!!

Reviewed Aug 2018

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Reviewed Aug 2018

Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, ... Read more
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, talking about other classes, and talks about how Excel/technology has changed) took up way too much time. The course could have been condensed or better focus would have been great

Reviewed Aug 2018

Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course m ... Read more
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Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course materials as soon as possible.

Reviewed Jul 2018

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