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This Course is designed for participants who have little or no knowledge of Outlook. Upon completion of the course, participants will be able to use mail, address book, contacts, calendar, tasks and notes in Outlook.

  • Course Start Date: 2020-04-01
  • Time: 09:00:00 - 16:00:00
  • Duration: 1 Day
  • Location: Ottawa
  • Delivery Methods(s): Instructor Led

Course Outline


Participants should have basic knowledge of Windows, Keyboard and Mouse operations.


Course Length: 6hrs (1 Day)

Microsoft Outlook is an integrated information management software which includes features and capabilities to help you stay connected with people and better manage your time and information.

Learning Objectives:
In this course, you will learn to navigate the Outlook interface, send and receive e-mail, work with contacts, calendars, task lists, notes, and the journal. You will:
- Compose and Send E-Mail Messages
- Reply To and Forward E-Mail Messages
- Create and Use Folders to Organize E-Mail Messages
- Create Appointments and Meetings using the Calendar
- Display the Calendar in Different Modes
- Create Tasks
- Assign Tasks
- Create Contacts
- Create Notes
- Create Journal Entries

Target Student:

This course is designed for the novice Outlook user; students should be familiar with Windows and basic Office skills.

Course Outline:
Section 1: Starting Out

Lesson 1.1: Getting Started
Lesson 1.2: Receiving E-Mail
Lesson 1.3: Working with E-Mail Messages
Lesson 1.4: Printing E-Mail Messages
Lesson 1.5: Getting Help in Outlook

Section 2: Understanding and Customizing the Outlook Interface
Lesson 2.1: Getting Acquainted
Lesson 2.2: Using the Outlook Panes
Lesson 2.3: The Quick Access Toolbar
Lesson 2.4: Tabs and Groups
Lesson 2.5: Customizing the Ribbon

Section 3: Tab Overview (Mail Interface)
Lesson 3.1: The Home Tab
Lesson 3.2: The Send/Receive Tab
Lesson 3.3: The Folder Tab
Lesson 3.4: The View Tab

Section 4: Tab Overview (Outlook Item Interface)
Lesson 4.1: Understanding Tab Setup
Lesson 4.2: The Insert Tab
Lesson 4.3: The Format Text Tab
Lesson 4.4: The Review Tab

Section 5: Sending E-Mail
Lesson 5.1: Composing E-Mail
Lesson 5.2: Answering E-Mail
Lesson 5.3: Doing More with E-Mail
Lesson 5.4: Using Viewing Tools
Lesson 5.5: Using the Drafts Folder

Section 6: Information Management
Lesson 6.1: The Calendar
Lesson 6.2: The Contacts Folder
Lesson 6.3: The Tasks Folder
Lesson 6.4: The Notes Folder
Lesson 6.5: The Journal Folder

Cancellation Policy

Compuease Cancellation Policy
We at Compuease work hard to arrange our schedules around your needs. Last minute cancellations put additional strain on our schedules and therefore we have the following Cancellation Policy for our Public Classes. You may cancel or reschedule a registration at any time up to 10 business days before the class without penalty. Canceling or rescheduling a registration within 10 business days requires full payment of the course fee. You are welcome to transfer your seat in a class to another individual at any time before the class.

Training Location

CompuEase Training Classroom
130 Albert Street Suite 801

Ottawa, ON

About CompuEase


CompuEase, a family owned and operated computer training school was founded in 1988 and has ever since grown to become one of the most recognized and esteemed schools of its kind in the Ottawa-Gatineau region. It has been a leader in the IT training and consulting market since 1988. It is also one of the rare schools that offer courses in both official languages. CompuEase offers an array of courses from basic to expert level. It is proud to have among its clients many of the private firms as well as most of government departments and organizations including the Senate, the House of Commons and the Bank of Canada. Here are some of the reasons why you should get your training done with us: - 30-day "Learn or Come Back Free" guarantee - Unlimited phone and e-mail support - Supporting training manuals in either English or French - CompuEase Certificate of Achievement - Small Classes to ensure maximum participation Our very high rate of returnees speaks for itself.

Training Provider Rating

This vendor has an overall average rating of 4.32 out of 5 based on 231 reviews.

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Geoff was a great instructor and very knowledgeable. Loved the 1 on 1 option which allowed me to complete 2 courses in 1 day.
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Lori was excellent!
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I think I underestimated my own knowledge of the program. This is not necessarily at the fault of the course or training provider.
I found the instructor very informative and she addressed all of my questions and concerns.
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Instructor and venue were excellent. Made a full day training course enjoyable.
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The building itself is pretty dingy, but the instructor made up for it!!
Too much information in one day - instructor had to race through material, skipping some of it entirely. Start delayed by 20 minu ... Read more

Too much information in one day - instructor had to race through material, skipping some of it entirely. Start delayed by 20 minutes due to course material not having been properly loaded on computers. These issues continued throughout class, ie some of my important menu tabs were in french, others in english. I had requested an English class. Another student had Excel 2007 instead of Excel 2010, when the rest of us and the instructor were working with 2010. I would have liked to continue to 4:00, but the instructor made it clear that her preference was to leave at 3:30, so no one said anything. The windows had to be opened because the room was too warm, but the people next to the windows were wearing their coats because they were too cold.

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