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This Course is designed for participants who have little or no knowledge of Outlook. Upon completion of the course, participants will be able to use mail, address book, contacts, calendar, tasks and notes in Outlook.

  • Course Start Date: 2021-01-07
  • Time: 09:00:00 - 16:00:00
  • Duration: 1 Day(s)
  • Location: Ottawa
  • Delivery Method(s): Instructor Led

Course Outline


Participants should have basic knowledge of Windows, Keyboard and Mouse operations.


Course Length: 6hrs (1 Day)

Microsoft Outlook is an integrated information management software which includes features and capabilities to help you stay connected with people and better manage your time and information.

Learning Objectives:
In this course, you will learn to navigate the Outlook interface, send and receive e-mail, work with contacts, calendars, task lists, notes, and the journal. You will:
- Compose and Send E-Mail Messages
- Reply To and Forward E-Mail Messages
- Create and Use Folders to Organize E-Mail Messages
- Create Appointments and Meetings using the Calendar
- Display the Calendar in Different Modes
- Create Tasks
- Assign Tasks
- Create Contacts
- Create Notes
- Create Journal Entries

Target Student:

This course is designed for the novice Outlook user; students should be familiar with Windows and basic Office skills.

Course Outline:
Section 1: Starting Out

Lesson 1.1: Getting Started
Lesson 1.2: Receiving E-Mail
Lesson 1.3: Working with E-Mail Messages
Lesson 1.4: Printing E-Mail Messages
Lesson 1.5: Getting Help in Outlook

Section 2: Understanding and Customizing the Outlook Interface
Lesson 2.1: Getting Acquainted
Lesson 2.2: Using the Outlook Panes
Lesson 2.3: The Quick Access Toolbar
Lesson 2.4: Tabs and Groups
Lesson 2.5: Customizing the Ribbon

Section 3: Tab Overview (Mail Interface)
Lesson 3.1: The Home Tab
Lesson 3.2: The Send/Receive Tab
Lesson 3.3: The Folder Tab
Lesson 3.4: The View Tab

Section 4: Tab Overview (Outlook Item Interface)
Lesson 4.1: Understanding Tab Setup
Lesson 4.2: The Insert Tab
Lesson 4.3: The Format Text Tab
Lesson 4.4: The Review Tab

Section 5: Sending E-Mail
Lesson 5.1: Composing E-Mail
Lesson 5.2: Answering E-Mail
Lesson 5.3: Doing More with E-Mail
Lesson 5.4: Using Viewing Tools
Lesson 5.5: Using the Drafts Folder

Section 6: Information Management
Lesson 6.1: The Calendar
Lesson 6.2: The Contacts Folder
Lesson 6.3: The Tasks Folder
Lesson 6.4: The Notes Folder
Lesson 6.5: The Journal Folder

Cancellation Policy

Compuease Cancellation Policy

CompuEase works hard to schedule our training and other services around your convenience. With that in mind we have the following cancellation policy for all booked training.  Notice of cancellation must be received by CompuEase 10 working days prior to the confirmed date for a no financial penalty to be incurred.  Registrants who wish to reschedule their course may do so at least 10 working days before the commencement of their course providing the course fee is paid within 30 days following the originally scheduled date of the course.   

Training Location

CompuEase Training Classroom
130 Albert Street Suite 801

Ottawa, ON

About CompuEase Inc.


CompuEase has been providing first class software and professional skills training to the Ottawa and Quebec area since 1988 and is now recognized as one of the most esteemed Training Centres of its kind in the region. Working closely with both the public and private sector, we offer both onsite public training at our conveniently located downtown Ottawa training centre and private and one-on-one training online or onsite.

The benefits of training with CompuEase are:

  • Fast, quality customer service
  • Highly skilled, experienced and professional trainers
  • A public class schedule, with guaranteed-to-run classes that run often
  • Learn or Come Back Free policy on all public classes
  • 24/7 After Training Support for all software training
  • Both Software and Professional Skills training
  • Training in both official languages

We offer a variety of FREE tools. We invite you to subscribe to our YouTube Channel, register for one of our free webinars, and stay up-to-date on our regular Blog posts.   

For special WORKING FROM HOME TRAINING RESOURCES, please visit our Covid-19 Resource Page where we constantly update all the training and free tools we have to offer in order to help you thrive and be productive even during the Covid-19 Pandemic.

Training Provider Rating

This vendor has an overall average rating of 4.32 out of 5 based on 231 reviews.

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Geoff was a great instructor and very knowledgeable. Loved the 1 on 1 option which allowed me to complete 2 courses in 1 day.
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Lori was excellent!
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I think I underestimated my own knowledge of the program. This is not necessarily at the fault of the course or training provider.
I found the instructor very informative and she addressed all of my questions and concerns.
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Instructor and venue were excellent. Made a full day training course enjoyable.
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The building itself is pretty dingy, but the instructor made up for it!!
Too much information in one day - instructor had to race through material, skipping some of it entirely. Start delayed by 20 minu ... Read more

Too much information in one day - instructor had to race through material, skipping some of it entirely. Start delayed by 20 minutes due to course material not having been properly loaded on computers. These issues continued throughout class, ie some of my important menu tabs were in french, others in english. I had requested an English class. Another student had Excel 2007 instead of Excel 2010, when the rest of us and the instructor were working with 2010. I would have liked to continue to 4:00, but the instructor made it clear that her preference was to leave at 3:30, so no one said anything. The windows had to be opened because the room was too warm, but the people next to the windows were wearing their coats because they were too cold.

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