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At the end of this course, you will be able to identify the characteristics of an effective behaviour-based interview, ask appropriate behaviour-based questions & listen skillfully to answers, structure the interview for optimum data collection, & more.

  • Course Start Date: 2019-01-29
  • Time: 08:30:00 - 16:30:00
  • Duration: 2 Days
  • Location: Vancouver
  • Delivery Methods(s): Instructor Led
$956.00
REGULAR PRICE $1,195.00 Save $239.00
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Course Outline

Lessons

Objectives

After this session, participants will be able to:
  • Identify the characteristics of an effective behaviour-based interview
  • Ask appropriate behaviour-based questions and listen skilfully to answers
  • Structure the interview for optimum data collection in a minimum time
  • Open and close interviews effectively
  • Stay in charge of the interview and refocus difficult interviewees
  • Deal appropriately with human rights issues
  • Follow up on the interview
Outline

Part I: Introduction

  • Participant roles and goals and expectations
  • Aims of the behaviour-based interviewer
  • Professionalism in the interviewer's role
Part II: Behaviour-based Interviewing
  • The key principle of behaviour-based interviewing: Past behaviour predicts future behaviour
  • How to make our questions behaviour-based
  • Sequencing, flow and funneling
  • How to put an interviewee at ease
  • Beyond gut-feel: Strategies for eliminating our biases and staying objective
Part III: Questioning Skills for the Behaviour-based Interviewer
  • The right tool for our purpose: Two categories of interview questions (open, closed)
  • Distinguishing between directive and non-directive questions
  • How to introduce a topic with a behaviour-based question
  • How to avoid letting hypothetical questions creep in
  • How to avoid telegraphing our expected answer
  • An important question skill: following up on initial questions till we get an answer
  • Avoiding defensiveness: Suggestions for softening over-direct questions
  • How to take charge of a dominant interviewee with questioning
  • Sample behaviour-based questions for various interview topics
  • Practicum
Part IV: Active Listening Skills for the Behaviour-based Interviewer
  • Distinguishing between paraphrasing and summarizing
  • Observing and interpreting the interviewee's non-verbal behaviour
  • Attentive listening: signals that reduce defensiveness and encourage elaboration
  • Red-flagging questionable answers
  • How to interrupt without offending our interviewee
  • Using high-impact and low-impact approaches
  • Practicum
Part V: Structuring the Interview
  • Planning and preparing for the interview
  • The screening interview
  • How the interview structure differs with more than one interviewer
  • Planning the questions
  • Using the interviewee's documentation as reference when preparing
  • What to cover in the opening
  • How to handle the body of the interview
  • How to handle the issue of note-taking
  • When to deal with compensation issues
  • Closing the interview
  • When to complete the paperwork
  • Practicum
Part VI: Human Rights Issues in the Behaviour-based Interview
  • What we may legally ask and not ask, and why
  • Legal but inappropriate questions
  • The importance of the resume
  • What to do when an interviewee claims violation of rights
Part VII: Following Up on the Interview
  • How to handle references (use them!) and referees
  • What we may and may not ask a referee
  • Organizing notes for multiple interviews
  • Point comparisons of interview scores
  • Documentation and notification
Personal Action Plan for the Behaviour-based Interviewer
Course Closure and Evaluation


Cancellation Policy

Should you postpone or cancel your course you must give 5 business days notice.

Training Location

On Track New Location
609 Granville Street 6th Floor

Vancouver, BC
Canada   

About On Track Computer Training

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For the best in Microsoft Excel Training in Vancouver, or any other Microsoft product training, including Access, Word, Outlook, PowerPoint or Project training come to On-Track Computer Training. In addition to Microsoft program we also offer: Dreamweaver MX training FrontPage training HTML training courses Flash MX & CS3 training Acrobat 7.0 Professional Illustrator CS2 & CS3 training InDesign CS2 & CS3 training Photoshop CS2 & CS3 training MS Publisher 2003 Visio 2002 training and much more in the Vancouver area. On-Track Computer Training Ltd. has been providing corporate computer training since 1989 and has established itself as a leader in innovative training, consulting and development. As a Microsoft GOLD Certified Partner On-Track continually strives to achieve the best in computer training and guarantees results and rates through our client satisfaction program. GUARANTEE'S Results: On-Track will retrain you at our cost if you are unable to understand objectives and provide complimentary refresher courses within 6 months Rates: On-Track will beat any written corporate computer training rate Support: On-Track provides free technical support through our email and phone system for those difficult situations Service: On-Track staff are all owners of the company and take pride in the service we offer

Training Provider Rating

This vendor has an overall average rating of 4.36 out of 5 based on 144 reviews.

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Great course, great teacher.
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Course was more than I had expected and the trainer was very pleasant and enjoyable to learn from!
Learned what I needed and more. Good class size.
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Only challenge was the computers were not working properly in the lab. They were slow and seemed to take a long time to run progra ... Read more
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Only challenge was the computers were not working properly in the lab. They were slow and seemed to take a long time to run programs and run Adobe Illustrator.

Parking - I took the Harbour Air Shuttle. Environment - Good based on the renovations and recent move that just took place. This ... Read more
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Parking - I took the Harbour Air Shuttle. Environment - Good based on the renovations and recent move that just took place. This is completely understandable. Instructor - Bev is amazing.

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