This workshop meets all of the legislated requirements of the Customer Service Standards training. The deadline for compliance is January 1, 2012.
- Course Outline
What is AODA?
The Accessibility for Ontarians with Disabilities Act is legislation designed to break down barriers for people with disabilities. Standards are to be set in the
- Information and Communication
- Built Environment
- Customer Service
What is The Training About?
This training is all about learning to feel comfortable and being able to provide assistance for individuals you are in contact with every day. We are all aware that our population is aging and this means that we need the skills to accommodate different special needs more than ever. This workshop covers the following:
- An overview of the AODA
- Types of disabilities
- Barriers; both visible and invisible
- Practical ways to help and interact with people with disabilities
- Service animals
- Disability simulation and MORE!
- Introductions and agenda
- AODA Outline:
- Purpose and overview of the AODA
- Overview of the customer service standards
- Types of disabilities
- Types of barriers
- Examining assumptions and changing attitudes
- An exercise to look at how we all make assumptions based on our past experiences
- Video - 10 humorous scenes of do's and don's of interacting with people with disabilities followed by discussion topics
- Disability simulation
- Vision simulators and earplugs to show what it is like to be hearing and/or visually impaired
- How to safely and effectively guide a blind or visually impaired person
- Learning disability exercise and discussion
All Ontario businesses with one employee or more will be required to comply with the AODA. Recommended Attendees:
1. Everybody: Front-line staff to senior management who need to become AODA compliant
2. Decision makers responsible for establishing and implementing customer service systems, policies, processes and training in both business to business, and consumer based industries.
3. Human Resources and hiring managers will also benefit from this session as we will also discuss anticipated requirements of the AODA Employment Standard presently in development.
BIO - Stacey Komenda
Stacey Komenda has over 25 years experience working with disability organizations in the notfor - profit sector, including many positions in management. Her passion for training is evident in
her work both nationally and internationally.
Stacey is known as a high energy and talented trainer. Her wonderful sense of humour and willingness to share her experiences as a disabled person add to her ability to engage
participants and provide them with a unique experience that adds to the learning experience.
- Prerequisites & Certificates
Certificate of Completion * All participants will receive a training manual and resource guide for future reference. A participant's certificate verifying completion of the course will also be provided for employee files as required by the AODA.
- Cancellation Policy
Any cancellations received more than 2 weeks prior to event will be refunded in full minus $100.00 administration fee). Cancellations made 1-2 weeks prior to event, will receive 50% refund. Less than 1 week prior to program start, no refund. Replacements are welcome. Note: CSPN has the right to cancel or reschedule its venues due to unforeseen circumstances. If a workshop cancellation occurs, CSPN will refund in full any payments that have been made for that event.
- Map & Reviews
Customer Service Professionals Network (CSPN)
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