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Provides competency in configuring and customizing the Outlook interface, using the Journal, instant messaging, multiple e-mail accounts, communicating with newsgroups, creating forms, using the Business Contact Manager.

Course Outline

This course provides competency in configuring and customizing the Outlook interface, using the Journal, using instant messaging, managing multiple e-mail accounts, communicating with newsgroups, creating Outlook forms, using the Business Contact Manager, configuring security settings, collaborating with other Outlook users, and working with offline folders and the remote mail feature.

                         Unit 1 :  Customizing Outlook

                               Topic A: 0  The Outlook environment

                               A-1:                               Creating a custom toolbar


                               A-2:                               Customizing the menu bar


                               A-3:                               Deleting custom toolbars and resetting the menu bar


                               A-4:                               Observing customizable options


                               A-5:                               Changing the startup folder to Calendar


                               A-6:                               Customizing the Reading pane


                               Topic B: 0  Groups and shortcuts

                         B-1:                         Creating a group


                         B-2:                         Creating a shortcut


                         Unit 2 :  Messages

                               Topic A: 0  Searching and filtering messages

                               A-1:                               Using the Find feature


                               A-2:                               Finding messages by using Advanced Find


                               A-3:                               Applying filters to messages


                               A-4:                               Removing filters from messages


                               Topic B: 0  Customizing messages

                         B-1:                         Using message formats


                         B-2:                         Using message stationery


                         B-3:                         Creating custom stationery


                         B-4:                         Modifying delivery options


                         Unit 3 :  The Inbox

                               Topic A: 0  Organizing the Inbox folder

                               A-1:                               Sorting messages


                               A-2:                               Grouping messages


                               A-3:                               Removing groups from the Inbox


                               A-4:                               Assigning categories to messages


                               Topic B: 0  Setting rules

                               B-1:                               Using the Rules Wizard


                               B-2:                               Observing a rule in action


                               B-3:                               Using the Out of Office Assistant


                               B-4:                               Turning off the Out of Office Assistant


                               Topic C:  Managing your mailbox

                               C-5:                               Using Mailbox Cleanup


                               C-6:                               Archiving mail messages manually


                               C-7:                               Archiving mail messages automatically


                               C-8:                               Restoring archived messages


                               Topic D: 0  Alternate e-mail methods

                         D-1:                         Creating unique e-mail signatures for multiple accounts


                         D-2:                         Creating and modifying a distribution list


                         Unit 4 :  Folders

                               Topic A: 0  The Notes folder

                               A-1:                               Creating and modifying notes


                               A-2:                               Forwarding notes


                               A-3:                               Customizing notes


                               A-4:                               Assigning a contact to a note


                               Topic B: 0  The Journal folder

                               B-1:                               Creating an automatic Journal entry


                               B-2:                               Creating a Journal entry manually


                               B-3:                               Opening a Journal entry


                               B-4:                               Modifying a Journal entry


                               B-5:                               Assigning a contact to a Journal entry


                               B-6:                               Changing Journal views


                               Topic C: 0  The Calendar folder

                               C-1:                               Booking resources for a meeting


                               C-2:                               Customizing Calendar view


                               C-3:                               Printing Calendar


                               C-4:                               Saving Calendar as a Web page


                               C-5:                               Creating group schedules in Calendar


                               C-6:                               Sending a meeting request to a Calendar group


                               C-7:                               Publishing free/busy information


                               Topic D: 0  The Contacts folder

                               D-1:                               Forwarding contact information


                               D-2:                               Sorting contacts


                               D-3:                               Creating and importing a vCard into contacts


                               D-4:                               Distributing free/busy information


                               Topic E: 0  Business Contact Manager

                         E-1:                         Discussing Business Contact Manager


                         Unit 5 :  Templates and forms

                               Topic A: 0  Working with templates

                               A-1:                               Creating a template using stationery


                               A-2:                               Using a template to compose a message


                               Topic B: 0  Forms

                         B-1:                         Opening a form in design mode


                         B-2:                         Adding fields to a form


                         B-3:                         Testing a form


                         B-4:                         Saving a form as a template


                         B-5:                         Sending a form to collect data


                         Unit 6 :  Integration

                               Topic A: 0  Outlook components

                               A-1:                               Creating a task for a contact


                               Topic B: 0  Importing and exporting data

                         B-1:                         Importing Excel data into the Contacts folder


                         B-2:                         Exporting Outlook data to an Access database


                         Unit 7 :  Public, shared, and offline folders

                               Topic A: 0  Public folders

                               A-1:                               Creating a public folder


                               A-2:                               Examining folder permissions


                               A-3:                               Securing a public folder


                               A-4:                               Posting an item to a public folder


                               A-5:                               Editing an item in a public folder


                               A-6:                               Deleting an item in a public folder


                               A-7:                               Deleting a public folder


                               Topic B: 0  Sharing your Outlook folders

                               B-1:                               Granting permission to view your Inbox


                               B-2:                               Opening a shared Inbox


                               B-3:                               Removing shared permissions on your Inbox


                               B-4:                               Setting a private appointment


                               B-5:                               Sharing a Calendar


                               B-6:                               Removing shared permissions from a Calendar


                               B-7:                               Sharing Contacts information


                               B-8:                               Sharing Tasks


                               Topic C: 0  Offline folders

                         C-1:                         Switching between offline and online states


                         C-2:                         Downloading Address Book for offline use


                         C-3:                         Adding a Send/Receive group to offline folders


                         C-4:                         Synchronizing offline items manually


                         C-5:                         Synchronizing offline folders automatically


                         C-6:                         Disabling an offline folder


                         Unit 8 :  Newsgroups and e-mail security

                               Topic A: 0  Newsgroups

                               A-1:                               Connecting to a news server


                               A-2:                               Subscribing to newsgroups


                               A-3:                               Reading newsgroup articles


                               A-4:                               Discussing newsgroup article posting


                               A-5:                               Unsubscribing from a newsgroup


                               Topic B: 0  Security

               B-1:               Exploring e-mail security options


               B-2:               Exploring security zone settings


               B-3:               Discussing digital signatures and message encryption


               B-4:               Discussing Web beacons


               Appendix A :  MOS exam objectives map

                               Topic A: 0  Comprehensive exam objectives

Prerequisites & Certificates

Outlook 2003: Basic

Certificates offered

All program fees include a manual on CD complete with self study lessons. Course manuals can be purchased for an additional fee and are dependent on subject and level. The manual fee is a passed through cost to our clients.
Upon completion of the each program each participant will receive a certificate of completion.
Parking is available for our students at the rear of the building.Please, donít park in the reserved parking spaces around the building, your car will be tagged and/or towed away.
Our courses run between 9:00AM Ė 4:00PM. There are two 15 minutes coffee breaks: one at 10:30AM and the other are at 2:30PM. The lunch break is between 12:00AM and 1:00PM.
Coffee and suitable drinks are provided by us during the course. There are numerous restaurants and take-out places in the area, or you may prefer to bring your own lunch and enjoy it on site. Microwave and fridge available.

Cancellation Policy
Commitment of resources and industry standards require that we be notified of any cancellation. As such, you may reschedule any training course up to five (5) working days before the actual training date. Simply call us, and we send you a new registration confirmation without extra charge. If training is rescheduled less than five (5) working days before the training date, a rescheduling fee of 50% of the course fee will be invoiced.

The latest time we accept rescheduling is until noon on the working day before
the training date. "No-shows" without prior notification are charged as if you had attended the course. There are no refunds. We reserve the right to cancel any course and reschedule if attendance is not sufficient to run the course. In this case you will be notified, usually five (5) working days or more prior to the
training day and the training is rescheduled.

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