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This workshop addresses the changing needs of the corporate world, focusing on mutually beneficial solutions.

Course Outline




This workshop addresses the changing needs of the corporate world, focusing on mutually beneficial solutions. 



Participants who complete this workshop will:


·                     Learn the true meaning of negotiating - values and principles.

·                     Inspire success strategies throughout the organization.

·                     Uncover blind spots that cause miscommunication.

·                     Develop effective communication skills.  Learn by listening to the other side.



Day One


1.       Introduction

·                     "Skills for the Future".  Self-Awareness, Teamwork, Interpersonal Communications and Win-Win.

·                     Icebreaker:  "How Do You See Yourself?"


2.       Principles

·                     “Deliberations, Arbitrations, and Other...ations.”  Explore the meaning behind negotiation and who negotiates.  Why them?  Uncover the true purpose of mutually beneficial solutions.

·                     “Alternatives to Get to Yes.”  


3.       Tools and Techniques

·                     "Goals and Variances".  Before negotiating processes begin, we each have a goal.  Learn the tools to help you determine your Settlement Range.

·                     "Scripting."  A look at communicating effectively to build confidence in your presentation, while working towards your desired outcome.  Content and word intonation could hinder communication.

·                     "Interpreting and Staying Open to Information."  The fundamental success of negotiating relies on being able to Listen completely, even if you disagree with the other party.

·                     "The Problem with Problem Solving."  Difficulties you might run into, including perspectives (logical, emotional, ethics), overcoming personal differences, and feeling "stuck".  Know your personal triggers.


4.       Case Studies

·                     "Obtaining Important Information."

·                     "What Do They Really Want?"

·                     "Resolving Conflicts."


5.       Closure

·                     “Unstoppable Performance.”  Looking ahead to develop and inspire success strategies throughout your team and colleagues.



  • Large group discussion and activities
  • Lecturettes
  • Individual work, reflection and exercises
  • Small group discussion, exercises and activities
  • Case studies / Critical incidents
  • Simulations / Role Plays / Practice



  • Front-line, Sales, Human Resource Leaders, Team Leaders, Managers and Supervisors


  • None



  • 1 Day



  • 6 – 20


Prerequisites & Certificates

Certificates offered

All program fees include a manual on CD complete with self study lessons. Course manuals can be purchased for an additional fee and are dependent on subject and level. The manual fee is a passed through cost to our clients.
Upon completion of the each program each participant will receive a certificate of completion.
Parking is available for our students at the rear of the building.Please, donít park in the reserved parking spaces around the building, your car will be tagged and/or towed away.
Our courses run between 9:00AM Ė 4:00PM. There are two 15 minutes coffee breaks: one at 10:30AM and the other are at 2:30PM. The lunch break is between 12:00AM and 1:00PM.
Coffee and suitable drinks are provided by us during the course. There are numerous restaurants and take-out places in the area, or you may prefer to bring your own lunch and enjoy it on site. Microwave and fridge available.

Cancellation Policy
Commitment of resources and industry standards require that we be notified of any cancellation. As such, you may reschedule any training course up to five (5) working days before the actual training date. Simply call us, and we send you a new registration confirmation without extra charge. If training is rescheduled less than five (5) working days before the training date, a rescheduling fee of 50% of the course fee will be invoiced.

The latest time we accept rescheduling is until noon on the working day before
the training date. "No-shows" without prior notification are charged as if you had attended the course. There are no refunds. We reserve the right to cancel any course and reschedule if attendance is not sufficient to run the course. In this case you will be notified, usually five (5) working days or more prior to the
training day and the training is rescheduled.

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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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