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Course rating of 0 Vendor rating of 4

This 2 day workshop includes : Introduction to PAF, how to create PAF reinforcing, corrective or constructive feedback, applying PAF to a Real-life situation, the link between feedback and engagement.

Course Outline
Day 1
8.30 – 4.30

Section 1: Introduction to PAF Feedback 1. Welcome/Introduction/Objectives/Workshop Content
1.1 Introduction
1.2 Course Objective/Workshop Content
2. Participant Intro and Objectives
2.1 Icebreaker
3. Important Information
3.1 Course Material
3.2 Terminology
4. Setting the Baseline: PAF Corrective Feedback to Andy
4.1 Introduction to Andy Case
4.2 Preparation
4.3 Role-Plays
4.4 Debrief
4.5 Summary of Pitfalls
4.6 Explanation of the Root Cause
4.7 Conclusion Rock and a Hard Place
5. Overview Comparison with the PAF Technique
5.1 Demo of what PAF feedback to Andy sounds like
5.2 Overview of components / why it overcomes pitfalls
Section 2: How to create PAF Reinforcing Feedback 1. Introduction to Reinforcing Feedback
2. How to Create PAF Reinforcing Feedback
2.1 Components of Reinforcing Feedback (Job-Aid)
2.2 Illustrative example: Reinforcing Feedback to Andy
2.3 Walk-though example: Reinforcing Feedback to Ann
2.4 Exercise #2: Giving Reinforcing Feedback to Steve
Section 3: How to create PAF Corrective Feedback 1. Introduction to Corrective Feedback
1.1 Why we have to tweak the approach used for reinforcing feedback
2. How to tweak PAF to create Corrective Feedback (Job-Aid)
2.1 Illustrative example: Corrective Feedback to Andy
2.2 Walk-though example: Corrective Feedback to Jim
2.3 Exercise #3: Giving Corrective Feedback to John
2.4 Exercise #4: Giving Corrective Feedback to Larry and David
Section 4: How to create PAF Constructive Feedback 1. Introduction to Constructive Feedback
1.1. Modifying Corrective PAF to create Constructive Feedback for
people who do NOT report to you
2. Creating Constructive Feedback
2.1 Exercise #5: Constructive Feedback to Manager
Section 5: Applying PAF to a Real-life Situation 1. How to choose your situation
1.1 When to use PAF/When not to use PAF (The difference between
FEEDBACK and DISCIPLINE – where the line falls)
Homework Assignment

2. Exercise 6: Real-Life Application
2.1 Choose your situation
2.2 Read the examples in Take-Home Material
2.3 Think about how you would create feedback but do not do the
work (when/then’s etc.)
Day 2
8.30 – 4.30

Section 5: Applying PAF to a Real-life Situation (cont) 2. Exercise 6: Real-Life Application (continued)
2.4 Review situation with classmates/facilitators
2.5 Prepare role-plays
2.6 Peer/facilitator review of 30-second sound-bytes
2.7 Conduct role-plays with feedback
2.7 Conduct role-plays with feedback (continued)
Section 6: The Bigger Picture The Bigger Picture: The link between feedback and engagement
Psychology of motivation – a manager’s perspective
What is in it for you to use PAF with your employees?

Close and Evaluations
Prerequisites & Certificates

Certificates offered

Certificate of completion

Cancellation Policy
Cancellations less than 2 business weeks before the expected delivery date are eligible for a 50% refund, or a credit voucher will be provided for regularly scheduled courses (choice being that of the registrant). Credit Vouchers are transferable within the same company. Please send your cancellation notice to info@itplanit.com.
Map & Reviews
Itplanit Services Corp.
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Here are some reviews of the training vendor.
This course was very, very interesting due to the instructor. He was simple, gave good examples and made a few jokes. Also, being only 5 participants was a bonus for us as we were able to share our experiences in a timely manner.
Reviewed by 2016
I think there is too much material to cover in one session. It's a lot of information to absorb all at once.
Reviewed by 2013
The only thing I would add...if you know you don't have many participants, hands on practice would be great. I would like to have had more time applying what i learned in a diagram. Once I got back to my office...i didn't know how to move a shape and associated text together. I also would like to know where I can see all the shapes offered by visio instead of searching for the shape and not knowing what to call it?
Reviewed by 2013
The instructor was excellent. I was pleasantly surprised by how interesting she made a potentially dry subject appear. Non-stop, great snacks provided all day from ham/egg bagels for breakfast, muffins, Valentines chocolate, chips, popcorn, gumball machine, coffee, juices etc etc. Perfect location for me as it was 2 blocks from my office.
Reviewed by 2013
I had no problem with the instructor's technigues, methods or delivery of the course material. He made what was otherwise fairly dry material as interesting as he possible and augmented it with practical examples that the class could relate to. The training facility and staff were also comendable, however what can't be overlooked is the IT infrastructure. During the exam the problems with latency were so bad that it affected my ability to concentrate on the material. Prior to the exam I completed 2 practice exams on paper in 35 & 37 minutes respectively. Doing the exam online it took over 1.5 hrs because it would take between 30 & 60 sec to refresh the page and show the next question. At times when I attempted to go back and review quesgtions I had marked I found my original answer wasn't recorded & I'd have to answer the question a second time. By the end of 70 min I was so digruntled I couldn't wait to finish regardless of the end result. It may not seem fair to evaluate the favility in this manner, but as a student the outcome is the ultimate measurement of a training favility.
Reviewed by 2013
A very interesting course. Claude Gerin, our instructor, was excellent in making this a very interesting and learning experience. THANKS!
Reviewed by 2012

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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