The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments.
- Course Outline
The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Windows XP Professional.
This course is based on the final, retail release of Windows XP Professional.
This course incorporates materials from the Official Microsoft Learning Products (OMLP):
- 2272 - Implementing and Supporting Microsoft Windows XP Professional
Upon completion of the course, participants will be able to accomplish the following:
- Install Windows XP Professional and upgrade to Windows XP Professional.
- Automate an installation of Windows XP Professional by using answer files and Uniqueness Database Files (UDFs), or by using the System Preparation Tool in Microsoft Windows 2000.
- Configure and manage hardware on a computer running Windows XP Professional.
- Troubleshoot the boot process and other system issues.
- Configure Windows XP Professional to operate on Microsoft Windows networks.
- Configure the desktop environment, and use profiles to control desktop customization.
- Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP).
- Configure and troubleshoot name resolution.
- Configure Windows XP Professional for networks running Novell NetWare and UNIX operating systems.
- Support remote users.
- Configure Windows XP Professional for mobile computing.
- Manage disks.
- Configure and manage file systems.
- Monitor resources and performance.
- Are new to the Windows XP Professional environment.
- Provide help desk support for Windows XP Professional desktops.
- Provide support for the Whistler Server family of products, or support for a Microsoft Windows XP solution environment.
- Support Windows XP Professional in non-Microsoft network operating systems.
1. Installing Microsoft Windows XP Professional
- Planning an Installation of Microsoft Windows XP Professional
- Installing Windows XP Professional from a Product CD
- Installing Windows XP Professional from a Server
- Upgrading to Microsoft Windows XP Professional
- Transferring User Settings by Using the USMT
- Performing Post-Installation Tasks
- Troubleshooting Failed Installations
- Introduction to Automating an Installation of Windows XP Professional
- Creating Answer Files
- Creating a Uniqueness Database File
- How Setup Uses Answer Files and UDFs
- Performing an Automated Installation of Windows XP Professional
- Introduction to Creating and Deploying an Image
- Preparing a Reference Computer
- Creating, Testing, and Deploying an Image Configuring Plug and Play Devices
- Installing and Configuring Hardware Devices
- Working with Drivers
- Troubleshooting Hardware Devices
- Examining the Windows XP Professional Boot Process
- Controlling System Settings During the Boot Process
- Changing Startup Behavior Using the Boot.ini File
- Using Advanced Boot Options to Troubleshoot Startup Problems
- Using the Recovery Console to Start the Computer
- Restoring a Computer to a Previous State
- Examining Workgroups and User Accounts
- Creating and Authenticating Local User Accounts
- Configuring Local Security
- Configuring Logon Options in a Workgroup
- Configuring Networking Options in a Workgroup
- Joining a Domain
- Operating in a Domain
- Configuring User Desktop Settings
- Customizing the Desktop Environment
- Configuring System Settings
- Understanding How Profiles and Group Policy Affect Desktop Customization
- Using Remote Assistance
- Introduction to TCP/IP
- Examining Classful IP Addressing
- Defining Subnets
- Using Classless Inter-Domain Routing
- Configuring IP Addresses
- Troubleshooting IP Addresses
- Determining TCP/IP Name Resolution Methods
- Configuring DNS Client Name Resolution and DNS Dynamic Updates
- Configuring Name Resolution on WINS Clients
- Working with LmHOSTS
- Installing and Configuring Client Service for NetWare
- Interoperating with UNIX
- Configuring UNIX Interoperability
- Installing Windows XP Professional Client Features to Operate with UNIX Servers
- Establishing Remote Access Connections
- Connecting to Virtual Private Networks
- Configuring Inbound Connections
- Configuring Authentication Protocols and Encryption
- Examining the Remote Desktop Feature
- Configuring Computers to Use Remote Desktop
- Storing User Names and Passwords to Facilitate Remote Connections
- Configuring Hardware for Mobile Computing
- Configuring Power Management Options for Mobile Computing
- Making Files, Folders, and Web Pages Available for Offline Use
- Working with Basic Disks
- Working with Dynamic Disks
- Managing Drive Letters and Paths
- Preparing Disks When Upgrading to Windows XP Professional
- Managing Disks
- Defragmenting Volumes
- Working with File Systems
- Managing Data Compression
- Securing Data by Using EFS
- Determining System Information
- Using Task Manager to Monitor System Performance
- Using Performance and Maintenance Tools to Improve Performance
- Monitoring Event Logs
- Prerequisites & Certificates
- A+ certification, or equivalent knowledge. - Net+ certification, or equivalent knowledge. - Completed Course 2028, Basic Administration of MS Windows 2000 or have equivalent knowledge of administrative tasks.
Certificate of Completion
- Cancellation Policy
We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.
Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
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