Learn how to make the most of technology, including how to: Make your workplace a technology-friendly place; Make the most of computers, telephones, instant messaging, email, contact management applications & scheduling software; Make telecommuting work.
- Course Outline
Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty. Technology is supposed to make
life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets.
This two-day course will teach participants how to make the most of technology, including how to:
• Make their workplace a technology-friendly place
• Make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software
• Communicate better with the IT department
• Make the best software and training choices
• Set expectations and responsibilities for security and privacy
• Develop and implement a system usage policy
• Make telecommuting work
• Deal with workplace rage
• Address technological issues
Course Outline Introduction and Course Overview
You will spend the first part of the day getting to know other participants and discussing what
will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Making Your Company a Technology-Friendly Place
To begin the day, we will discuss some ways to encourage staff to use technology. Participants will also try to find some creative solutions to a case study problem.
Computers are one of the most popular technological tools, and they can be the most difficult one to
manage. We will give participants some ways to make the most of the PC.
Communicating with the IT Department
This session will give participants some tips on how to communicate effectively with Information Technology staff.
Choosing Software Wisely
Purchasing software is usually a big decision. We will discuss a three-step process to help you make that decision. Then, participants will use the process in a case study.
This session will cover some types of training and some tips.
Setting an IT Budget
Some managers are responsible for deciding how much their department can and will spend on technology. We will discuss a few basic steps that will help participants create an IT budget.
Security and Privacy
Participants will work in small and large groups to discuss common issues surrounding computer privacy and security at work.
Uncontrolled vs. Controlled Networks
This session will provide a brief, non-technical overview of how networks work, including
how companies can manage Internet access.
As more workers use computers, Repetitive Strain Injuries (RSI) have increased, and so have employers’ expenses. This session will discuss and demonstrate some easy ways that participants can reduce their risk of an RSI.
System Usage Policies
Every organization, no matter how small, should have a policy in place detailing how their technological resources should be used. We will examine the key components of a system usage policy and we will look at a sample policy.
Taking Care of Company Property
During this session, we will discuss some basic rules of technological etiquette. Participants
will then practice these skills during a role play.
This session will look at some ways to use e-mail programs, contact management programs, and scheduling software to make the most of your time.
Even if your business doesn’t use computers, laptops, or PDAs, almost everyone has a telephone. This session will cover some basic telephone etiquette tips.
Instant messaging (also known as IM) has become increasingly popular in recent years. We will look at some IM etiquette and decode some common acronyms.
High-speed Internet and technical tools makes it possible for many people to work from home. During this session, we’ll discuss what telecommuting is, how to decide if telecommuting is right for a particular employee, and how to prepare a worker to telecommute. Participants will then complete a case study.
Many people find technology very frustrating. This session discusses the cost of workplace rage, how to manage it, and how to prevent it.
It’s Not Working!
So far, this workshop has focused on how supervisors can make their workplace technology-friendly and how they can use technology to make life easier for everyone. However, your plan will run into snags. We’ll look at some basic ways that you can address issues. Participants will also have the opportunity to discuss common scenarios and possible solutions.
A Policies and Procedures Checklist
To wrap up the workshop, we’ll look at some policies and procedures that you may want to
have in place to manage technology efficiently.
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
- Prerequisites & Certificates
Certificate of completion
- Cancellation Policy
A full 5 business days notice is required to change or cancel any course date.
Once payment has been received, a credit will be held in your account if we have received sufficient notice of your cancellation or date change (we do not provide refunds). If insufficient notice is received, the entire fee or Tickets for that course date will be charged.
There is no charge for substitutions. If you cannot attend your course and cannot provide the 3 business days notice, you can send someone else in your place with no penalty.
If you cannot provide 5 business days notice of cancellation, you may take the course at a later date at no further charge with the following conditions.
1. You must take the course within 6 months of the original course date (no exceptions). After that time, the full course fee will be charged again.
2. Registration is on a stand-by basis only. If the course date you select becomes fully booked you will be asked to choose another date, which must be within 6 months of the original course date.
3. If you need to change or cancel your free re-take course, we must receive a full 5 business days notice of the change. If insufficient notice is received, this offer no longer applies and the full course fee will be charged again, should you choose to book another date.
4. This course is not transferable to another person. It must be taken by the same person who was scheduled for the original course.
5. This offer applies to the same course only (same software program, same course level and the same software version as was originally booked).
- Map & Reviews
Excel Training Toronto
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