Fundamentals of Communication provides an overview of the basic principles of business communication.
- Course Outline
Fundamentals of Communication provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace thereby improving productivity and mutual understanding in culturally diverse business organizations.
Communicate formally and informally in business so there is a mutual understanding between the sender and the receiver.
Write clear concise business communication so that it has a positive and meaningful impact on the reader and achieves the desired result.
Use graphics in business communication so that facts processes and summaries are effectively designed to convey visual and textual information.
Use verbal and non-verbal communication appropriately in business so that there are no barriers to mutual understanding in culturally diverse organizations.
Use electronic communication in business so that you observe proper etiquette and ensure professionalism to send and receive messages.
Course Outline Lesson 1 Understanding Business Communication
- Topic 1A Identify Basic Communication Techniques
- Topic 1B Describe Formal and Informal Communication
Lesson 2 Communicating in Writing
- Topic 2A Write Effective Business Documents
- Topic 2B Write Effective Business Letters
- Topic 2C Write Effective Memos
- Topic 2D Write Effective Reports
Lesson 3 Communicating with Graphics
- Topic 3A Create Graphics for Business Communication
- Topic 3B Communicate Static Information
Lesson 4 Using Verbal and Non-verbal Communication
- Topic 4A Describe Verbal and Non-verbal Communication
- Topic 4B Identify Elements of Effective Meetings
- Topic 4C Identify Elements of Effective Presentations
- Topic 4D Read Body Language
Lesson 5 Communicating Electronically
- Topic 5A Using Voice Communication in Business
- Topic 5B Using Internet Communication in Business
- Prerequisites & Certificates
Microsoft Word 2000 Level 1 or equivalent knowledge.
Certification of Completion
- Cancellation Policy
ctc TrainCanada - We Never Cancel*:
We are unique in the corporate training field in that we do not cancel desktop applications courses due to low enrollment. When there are less than 3 students, ctc TrainCanada will personalize the class (students then receive more time with the instructor to address their individual needs allowing the student to complete the full course in less time) or connect the student remotely to a class at one of our other branches via TrainLive remote classroom instruction. *Microsoft Certified Courses and other technical courses require a minimum enrollment of three students. Business Skills courses require multiple students in order to run due to the interactive nature of the training. Selected Desktop Applications courses may require a minimum enrollment of two students to run. ctc TrainCanada® reserves the right to deliver Microsoft Certified and other technical courses via TrainLive remote classroom instruction in order to guarantee the course to run.
ctc TrainCanada Cancellation policy:
You may cancel or reschedule this registration in writing with no penalty with a minimum of 10 business days' notice prior to the first day of the course. Full payment is required if you cancel or reschedule this registration within 10 business days prior to the first day of the course. However, substitutions are welcome. If you do need to cancel or reschedule a publicly scheduled course within the 10 day non-cancellation period (not a client dedicated course), payment is to be made and a training voucher for a public course will be issued to you. This allows you to attend a future date for the same course at no charge (subject to availability).
No-shows will not be issued a training voucher.
Complimentary Service: We offer all our students coffee, tea, juice or pop, muffins or pastries in the morning and cookies baked in our own oven each afternoon.
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