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Change is a constant in life, however, not always managed with ease. Great communication skills are essential to build agile teams & keep employees engaged, especially those resistant to change. Join us & learn the tools & strategies to create...


 
Course Outline
Change is a constant in life, however, not always managed with ease. Great communication skills are essential to build agile teams and keep employees engaged, especially those resistant to change. Join us and learn the tools and strategies to create an effective communication plan that gets results.

WHAT YOU WILL TAKE AWAY:
-    Utilize proven techniques to effectively communicate business ideas and messages geared towards different types of change
-    Ways to write more professional and polished documents
-    Learn to utilize and implement a range of tools to write efficiently and successfully in the workplace

This popular interactive course will provide you with strategies and techniques for communicating change that is adaptable to fit in any business writing scenario.

This program is ideal for:
• Anyone responsible for internal communication in organizations facing frequent or sustained change.


Prerequisites & Certificates
Pre-Requisites

Certificates offered

Certificate of completion


Cancellation Policy
Any cancellations received more than 2 weeks prior to event will be refunded in full minus $100.00 administration fee). Cancellations made 1-2 weeks prior to event, will receive 50% refund. Less than 1 week prior to program start, no refund. Replacements are welcome. Note: CSPN has the right to cancel or reschedule its venues due to unforeseen circumstances. If a workshop cancellation occurs, CSPN will refund in full any payments that have been made for that event.
Map & Reviews
Customer Service Professionals Network (CSPN)
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Reviews
 

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Here are some reviews of the training vendor.
The Instructor involved the entire group through the day. This made the course much more interesting and enjoyable being able to participate regularly. He also added a lot of humour.
Reviewed by 2013
the course was excellent, a good refreshmnet course of hwat is important in customer service. The training provider was excellent and she know how to present the material properly in order for the students to understand.
Reviewed by 2011
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This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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