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This class incorporates Problem Definition, IS/IS Not, 5 Why, and the three types of Root Causes and their solutions. Most innovative in this approach is the linkage of the failure mode into problem solving and a robust Preventive Action including ...

  • Course Start Date: 2019-12-16
  • Time: 09:00:00 - 17:00:00
  • Duration: 2 Day(s)
  • Location: Mississauga
  • Delivery Methods(s): Instructor Led
December 16th
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Course Outline


Participants should possess the ability and/or desire to work with small groups of people in a cooperative and productive manner to achieve planned objectives.


EPS represents the most current and up-to-date methodologies and techniques in problem solving in the world today. This class incorporates Problem Definition, IS/IS Not, 5 Why, and the three types of Root Causes and their solutions. Most innovative in this approach is the linkage of the failure mode into problem solving and a robust Preventive Action including the Read-Across methodology.
This seminar is taught with a number of different options depending on the needs of the organization.
  • Two-day EPS seminar with breakout exercises
  • One additional day covering the Seven Statistical Tools that aid problem solving including Check Sheets, Pareto Charts, Histograms, Cause and Effect Diagrams etc. including Brainstorming and Decision Analysis
The class can also be taught as a part of a Quality Improvement process. Omnex will visit the organization one or two months prior to the training to identify problems/issues to improve based on customer and internal issues.
The class will consist of the individuals chosen for the Cross Functional teams for problem solving. Either a two day or three day class can be provided as described above. On the last day of the class, the teams will start their problem solving activities. The Omnex trainer/facilitator can continue to provide onsite mentoring to ensure problems are solved and that team problem solving competency take root.
There is one more option available. Instead of kicking off problem solving tools on the last day, Omnex can sample Customer and Supplier Problem Solving issues and help the team critique good and bad problem solving techniques. This will help company personnel understand improvements that need to be made to current practices.
The class can be taught using any format including 8D, PRR, A3 etc.
Who Should Attend
This seminar is designed for individuals and teams who are responsible for identifying, solving and eliminating problems that hinder quality, productivity and Customer Satisfaction.
Seminar Materials
Each participant will receive a seminar manual, including a complete package of problem solving worksheets and checklists for each step of the process, as well as all team exercise materials.
Seminar Goals
  • Understand the problem solving process
  • Understand continual improvement and the problem solving process
  • Understand the uses of problem solving tools
  • Understand how the problem solving process is managed
  • Understand relationships between EPS and other problem solving methodologies
Seminar Outline
  • Introduction to Effective Problem Solving
  • The Effective Problem Solving Process (Team Breakout exercises conducted for each step)
    • Step 1: Problem Identification
    • Step 2: Initiate Containment
    • Step 3: Determine Failure Mode
    • Step 4: Root Cause Analysis
    • Step 5: Corrective Action
    • Step 6: Implement Preventive Action
    • Read-Across Process
Problem Solving Tools (Optional)
  • Decision Analysis and Team breakout exercise
  • Seven Statistical Tools Introduction (Team breakout exercises conducted for all seven tools)
    • Check Sheets
    • Flow Charts
    • Trend Charts and Scatter Diagram
    • Pareto Charts
    • Creativity, Brainstorming and Cause and Effect Diagrams
    • Histogram and Process Capability
    • Control Charts 

Cancellation Policy

Client will be charged 50% of total training fees if they cancel their scheduled registration with less than 1 week of notice prior to the training dates listed on the invoice. Cancellation fee will be reduced to 20% if: 1. Client is able to substitute with another attendee for scheduled training date. 2. Client is able to reschedule training for a future scheduled date.

Training Location

LMT Training Centre
25 Watline Avenue Suite 201

Mississauga, ON

About Omnex Inc


Training manual and breakout books provided with course.   Upon completion students receive a certificate.  For Exemplar Global courses, students who pass receive a certificate with Exemplar Global credentials.

Omnex is a global provider of training, consulting and software specializing in Quality Management Systems solutions.   Omnex provides training and consulting in ISO 9001, ISO 14001, OHSAS 18001, ISO/TS 16949, AS9100, ISO 13485, FSSC 22000, ISO 45001, Automotive Core Tools (APQP, PPAP, FMEA/Control Plan, SPC, MSA) and FAI (First Article Inspection), VDA, Risk, Problem Solving (8D & EPS) and our new Soft Skills Training Courses. Soft Skills courses include Business and Leadership Skills, Conflict Resolution, Social Media and many more.

Omnex is an Exemplar Global Certified Company for both Internal and Lead Auditor Training.   Omnex can provide training publicly or at your facility.   Omnex consultants have a wide range of backgrounds and expertise allowing for a broad range of training and consulting services delivered every day all over the world. 

Omnex works with many industries including Automotive, Aerospace, Chemical, Manufacturing, Medical Devices, Healthcare, Semiconductor, Technology and many more.  Omnex also provides consulting and training for Six Sigma, Supply Chain Management, New Product Development, Outsourcing PPAPs and Integrated Management Systems.

Omnex has office all over the world including Canada, China, United States, Europe, India, Mexico, South America, Middle East, Japan and Thailand. 

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