• Course
  • Vendor

Your success is dependent on working with others; however, working with a perfect team is a dream, not a reality. In some situations there is a need to work with people who have different goals or agendas or who lack either commitment or interest...

  • Course Start Date: 2020-02-11
  • Time: 09:00:00 - 16:00:00
  • Duration: 1 Day(s)
  • Location: Toronto
  • Delivery Methods(s): Instructor Led
$384.00
REGULAR PRICE $479.00 Save $95.00
February 11th
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Course Outline

Lessons

Your success is dependent on working with others; however, working with a perfect team is a dream, not a reality. In some situations there is a need to work with people who have different goals or agendas or who lack either commitment or interest in their job. Turning these situations into productive interactions is possible with the appropriate communication strategies.

Objectives

To learn the skills essential to getting your ideas, plans and feelings across with confidence and conviction.

  • To minimize conflicts and maximize harmony
  • To overcome any reluctance and to practice assertion appropriately in dealing with difficult situations
  • To improve interpersonal relationships and subsequently job satisfaction and task accomplishment

Format

  • Instructor presentation
  • Full-group discussion
  • Small-group interaction
  • Individual exercises
  • Practice exercises

Our Toronto based Dealing With Difficult People training & development workshop will enable participants to make presentations with confidence and composure.

Outline

  • Types of difficult people
  • Identifying your style in conflict situations
  • Differentiating between aggressive, non- assertive, assertive
  • Understanding your authority (rights) • Coping with difficult people
  • The keys to building effective communication
  • Building rapport • Actively listening
  • Using effective non-verbal communication
  • Using effective language
  • Escalators & de-escalators
  • Recognizing our triggers
  • Controlling feelings and emotions
  • Recognizing our filters
  • Saying no, graciously
  • Disagreeing diplomatically
  • Responding to criticism
  • Handling complaints
  • Dealing with hostility
  • Melting resistance
  • Staying solution focused
  • Collaborating and/or compromising in conflict situations
  • Learning how to not manipulate or be manipulated
  • Dealing with inappropriate behaviour
  • Reducing resistance and resentment
  • Recognizing when to confront & when to ignore

Participants at each leadership training workshop are encouraged to send an email within three months following the workshop and can expect a personal reply to assist with their learning experience.

Cancellation Policy

Cancellations with less than four weeks' notice are subject to the full fee. Participant substitutions can be made at any time.

Training Location

Madison Centre
4950 Yonge Street Suite 802, 8th Floor

Toronto, ON
Canada   

About Job Design Concepts Inc.

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Client satisfaction is always guaranteed. We make every effort to exceed our clients' expectations. Sylvia Kestenberg and her team have been developing and delivering training and organization development programs internationally for a distinguished list of clients in business, industry, government and the professions since 1981. Our dynamic and inspirational on-site programs and public workshops relate to all areas of leadership, management and communication skills.

Training Provider Rating

This vendor has an overall average rating of 4.55 out of 5 based on 33 reviews.

No comment
Very well done and thanks
no comment-the course was excellent
No comment
Sylvia was great; she made the time fly by and captured everyone's interest. Two thumbs up
It's good.
Fantastic course! Will be using alot of the tools in my everyday life.
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Sylvia was great. She knew her stuff and made the class interesting and interactive. This was one of the better courses that I en ... Read more
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Sylvia was great. She knew her stuff and made the class interesting and interactive. This was one of the better courses that I enjoyed and had commonalities with other students. It wasn't boring which was great!

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already shared
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the setting and presentation were great-
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In overall it was a very good, informative course with a lot of interactions.
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