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This Course covers elements of Tivoli's process automation engine 7.5 that are common to all products based on the engine.

  • Course Start Date: Feb. 5
  • Location: Virtual (Map)
  • Time: 11:00 am - 6:00 pm (Note on end times)
  • Please Note: End Times are approximate and depend
    on the number or students and pace of the class.
    It is important to allow for the class to run a little bit longer,
    or finish a little sooner, than expected.
  • Duration: 5 days 11:00 AM - 6:00 PM
  • Delivery Method(s):Virtual Instructor Led
  • Mentored training is a revolutionary training method
    that provides you with the quality training that
    you have come to expect, and combines it with
    flexible learning and a self paced environment.
    For more information click here.
  • Discount Seats Available:2
  • Category:IBM Cloud

 
Course Outline

This course covers elements of Tivoli's process automation engine 7.5 that are common to all products based on the engine. It is the prerequisite for more advanced training on IBM's Service Mangement products.

The course is technical and hands-on in nature. In addition to abstract concepts and use, technical details of the applications and data structures used by IBM Service Management applications are discussed.

Course Objectives
  • List the components of Tivoli's process automation engine
  • Create the foundation data required for Tivoli's process automation engine applications
  • Use work management
  • Report on Tivoli's Process Automation Engine data
  • Customize the engine database configuration and applications
  • Automate IBM Service Management applications using workflows
  • Use the Integration Framework to import and export data
Audience

This intermediate course is for implementers, deployment and project teams, system administrators, database administrators, and consultants who are new to Tivoli's process automation engine and will be using IBM Service Management products.

Course Outline

Tivoli Process Automation Engine overview

  • Lesson 1: Overview
  • Lesson 2: The IBM Service Management products
  • Lesson 3: Basic navigation
  • Lesson 4: Start Centers

Components and architecture

  • Lesson 1: Architecture and engine components
  • Lesson 2: Engine Administrative Workstation directory structure
  • Lesson 3: System properties

Foundation Data

  • Lesson 1: Engine financial configuration
  • Lesson 2: Sites, locations, and systems
  • Lesson 3: Classifications

Security

  • Lesson 1: System security configuration
  • Lesson 2: Groups and system privileges
  • Lesson 3: People, users, labor, and crafts
  • Lesson 4: Conditional security

Database Architecture

  • Lesson 1: Database configuration
  • Lesson 2: E-Signature and E-Audit

Work Management

  • Lesson 1: Introduction to work management
  • Lesson 2: Work orders and job plans
  • Lesson 3: Activities, tasks, and automated flow control

Application Customization

  • Lesson 1: Managing domains
  • Lesson 2: Application Designer
  • Lesson 3: Migration Manager

Automation

  • Lesson 1: Cron tasks
  • Lesson 2: Email, communication templates, and the bulletin board
  • Lesson 3: Escalations and actions
  • Lesson 4: Scripting interfaces

Workflow

  • Lesson 1: Introduction to workflow
  • Lesson 2: Workflow administration
  • Lesson 3: Workflow design

Reporting

  • Lesson 1: Data analysis overview
  • Lesson 2: QBEs, KPIs, and predefined reports
  • Lesson 3: Adhoc Reports using QBRs
  • Lesson 4: Report administration

Integration

  • Lesson 1: Integration framework overview
  • Lesson 2: Integration framework examples

Troubleshooting

  • Lesson 1: Logging and appenders
  • Lesson 2: Troubleshooting

Prerequisites & Certificates
Pre-Requisites

There are no prerequisites for this course.

Certificates offered

Certificate of Participation


Cancellation Policy
You will be charged the full price of a public class if you do not cancel or reschedule your enrollment at least 11 business days prior to the scheduled start date or if you do not show up for the class. However, you may cancel your class enrollment at any time within the three calendar days following your initial registration or any LearnQuest rescheduled enrollment date without charge. Cancellations must be notified in writing to info@learnquest.com. Substitution of class participants may be made free of charge at any time prior to class commencement by notifying your Account Manager or info@learnquest.com.
LearnQuest reserves the right to change dates, courses and fees without notice. LearnQuest assumes no responsibility for non-refundable airline tickets or other expenses incurred due to course cancellations.
All refunds will be issued within ten business days from cancellation notice.

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5-February-2018 $3024 Regular Price $3780 Register for this course

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