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The Active Leadership for IT Professionals program provides the concepts, tools and practices to help overcome these challenges and to help IT leaders effectively coach, empower and lead individuals and teams to higher levels of performance.

  • Course Start Date: 2024-07-22
  • Time: 08:30:00 - 16:30:00
  • Duration: 3 days 08:30 AM - 04:30 PM
  • Location: Virtual
  • Delivery Method(s): Virtual Instructor Led
$2,123.10
REGULAR PRICE $2,359.00 Save $235.90
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Course Outline

Pre-Requisites

Pre-work is required for this class, including two assessments: Active Leadership Profile (self and others assessment) Personal Needs Assessment (self assessment) A four week timeline is necessary to complete the pre-work and assessments prior to attending class.

Lessons

The Active Leadership for IT Professionals program provides the concepts, tools and practices to help overcome these challenges and to help IT leaders effectively coach, empower and lead individuals and teams to higher levels of performance.

Intense competition coupled with flattened hierarchies, multi-dimensional teams and a diverse working  climate. For those leading IT teams, this reality is compounded with the challenges of:
  • Realizing that most IT employees have deeper technical knowledge than their leaders
  • Communicating with and supervising employees when you often can't tell what they are doing
  • Motivating IT employees who may not be interested in traditional career paths
  • Coaching and developing highly technical skilled employees
  • Hiring and retaining the best talent
  • Bridging the communication gap between IT and the rest of the business
Benefits for the Individual
  • Improved knowledge and skills for effectively coaching, empowering and leading others and getting results
  • Greater adaptability for leading a diverse workforce
  • Increased confidence and capability for handling difficult and challenging situations
  • Stronger leadership communication capabilities for assigning, reviewing and recognizing employee performance
  • Greater confidence in providing meaningful feedback in both formal and informal settings
  • A comprehensive inventory provides you with personal feedback on your specific leadership behaviors
Benefits for the Organization
  • A practical, pragmatic approach to leadership that improves implementation of key strategies to achieve results
  • Improved leadership capabilities that are key for sustaining an effective and efficient working climate
  • More effective planning and utilization of resources
  • Integration of the leadership skills and practices needed to lead a diverse workforce
  • A greater focus on developing the Human Capital of the organization
  • Increased capability in providing fact-based feedback to enable greater organizational achievements

What You'll Learn
  • Assess personal leadership behaviours and attitudes that impact the performance of others
  • Plan and deliver clear, concise communication to direct, guide and engage employees
  • Understand what people need in order to change a behaviour or practice
  • Determine how ability and motivation impact performance and outcomes, regardless of the task
  • Explore three different leadership styles and when they should be used to maximize the performance of others
  • Match the appropriate leadership style to individuals and specific tasks
  • Explore how the foundational principles of coaching impact coaching results
  • Differentiate between "coaching for job" versus "coaching for career"
  • Provide behavioural feedback that recognizes and rewards employee performance
  • Use a consistent approach to providing feedback that reinforces desired behaviors and helps achieve performance improvements
  • Assess performance gaps and improve task performance
  • Coach, reinforce and create a motivational climate for employee growth and retention
  • Create a personal development plan based on assessed leadership strengths and development needs
Who Needs to Attend

IT professionals with direct reports or charged with leading project teams

Follow-On Courses
  • Communicate. Communicate. Communicate.
  • Coach. Coach. Coach.
  • Align for Results
  • The Power of Influence in the Workplace
  • Strategic Decision Making
Course Outline
1. The Context for IT Leadership
  • Balanced Approach to IT Leadership
  • Challenges of the IT Leader
  • Reflections on Leadership
  • Active Leadership Profile
  • Leadership Behaviors
  • Active Leadership Profile Assessment Results
  • More or Less
  • Active Leadership Model
2. Introduction to the Active Leadership Model
  • Tasks
  • Ability and Motivation
  • Task Ownership
  • Leadership Styles
  • Time
  • Detail and Frequency
  • Applying The Active Leadership Model
  • Case Studies
  • Considering Your Employees or Project Team Members
  • Compelling Reasons to Become a Better IT Leader
  • More or Less
  • From Now On
3. The Power of Communication
  • A Perspective on Communication
  • Communication Factors
  • Personal Needs and Active Leadership
  • Personal Needs
  • Some Tips About Using Personal Needs
  • Personal Needs: Understanding the Impact on You
  • Personal Needs: Understanding the Impact on Others
  • Using Personal Needs to Tailor Your Communication
  • Case Study and Personal Needs
  • Are You Listening?
  • Listening Quiz
  • Questioning Skills
  • Facts, Episodes, and Feelings
  • Using Facts, Episodes, and Feelings
  • Facts, Episodes, Feelings, and Questions
  • More or Less
  • Reflections on Leadership
  • From Now On
4. Coaching
  • What is Coaching?
  • Coaching Survey
  • Five Principles of Coaching
  • The Foundational Principles of Coaching
  • Why Coach?
  • Two Types of Coaching
  • Coaching and The Active Leadership Model
  • Assigning Tasks
  • Getting the Conversation Started
  • More or Less
  • Case Studies
5. Coaching
  • Case Studies
  • Active Leadership Worksheet: Your Own Case Study
  • Assessing Progress
  • From Now On
6. Motivating Others
  • The Motivation Behind Motivation
  • Providing Feedback
  • Active Leadership and Providing Feedback
  • Keys to Giving Effective Feedback
  • Four-Step Feedback Loop
  • Applying the Feedback Loop to Your Own Situation
  • More or Less
  • The Principles of Recognition and Reward
  • Non-Monetary Recognition and Rewards
  • Reflections on Leadership
  • Reinforcing Unwanted Behavior
  • Unintentionally Reinforcing Unwanted Behavior
  • Providing Feedback and the Principles of Recognition and Reward
  • Coaching in Increments
  • Improving Task Performance
  • Case Study
  • More or Less
  • Progressive Discipline
  • From Now On
7. Making Choices
  • What Happens Next?
  • Reflections on Leadership
  • Your Personal Development Plan
  • Focusing Your Choices
  • The Picklist
  • Building Your Own Picklist
  • Learning Exchange: Meeting with Your Manager
8. The Active Leader's Toolkit
  • Tools to Make a Difference
  • Tools Summary
  • More or Less Answer Sheets

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
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your city, your province
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About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.38 out of 5 based on 431 reviews.

I would never take another course that starts at 11AM and goes to 9PM again. The way the course was laid out really took away from ... Read more
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I would never take another course that starts at 11AM and goes to 9PM again. The way the course was laid out really took away from the capturing of what was presented as it was 5-6 hours of watching a screen before getting to the actual labs. There has to be a better way to lay out this particular course. In my previous course, the lectures were broken up by labs which worked out fantastic and kept you engaged in the course. There were days when in order to actually complete the labs, would go over the 9PM day end time frame. Was able to get the primary labs done, but if you want to get all the content completed, you cannot complete it in the window of this course, you will need to come back on your own time.

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Instructor was great
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

Course Reviews

This course has an overall avarage rating of 4.68 out of 5 based on 1 reviews.

Previous

Ahmed A attended this course Jun 2013

Course Content

Delivery Structure

Instructor Ability

May be limit number per course to 8 max.