• Course
  • Vendor

In this course, you will acquire the skills and knowledge required to improve the effectiveness of communication with stakeholders.

  • Course Start Date: 2019-08-12
  • Time: 09:30:00 - 17:30:00
  • Duration: 3 days 09:30 AM - 05:30 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led

Course Outline


Prework for this course should be completed one week in advance and brought to class.


There is no question that in today's complex business environment communication is more important than ever. As the pressure to deliver projects faster, at a lower cost and with the functionality required to help business innovate and improve business results, those involved in projects need to be able to effectively communicate with a broad stakeholder group to understand needs, influence direction and achieve results. The challenge is that communication can be very challenging. Different people have different needs and as stakeholder groups become broader and more communication is done through virtual mediums, the potential for miscommunication dramatically increases.

In this course, you will acquire the skills and knowledge required to improve the effectiveness of communication with stakeholders.

What You'll Learn
  • Understand your natural tendencies when communicating with others
  • Identify and adapt to stakeholder communication needs based on their role and preferences
  • Communicate effectively using various communication mediums and methods
  • Apply influence techniques to achieve specific goals
  • Plan for a win-win negotiation
  • Facilitate stakeholder meetings
Who Needs to Attend
  • Improve the effectiveness of their communication using a variety of communication methods
  • Influence and negotiate to achieve better outcomes
  • Run more effective face-to-face and virtual meetings
Follow-On Courses
  • Leading Project Teams
  • Leading Transformation
Course Outline
1. Introduction
  • Introduction to course
  • Personal learning objectives
  • The definition of communication
  • What effective communicators do
2. Your Communication Style
  • Personal needs and your communications
  • Creating a dialogue through question-asking
  • Your personal listening skills assessment
3. Adapting to Stakeholder Communication Needs
  • Layers of stakeholder diversity
  • Personal needs and your stakeholders - adapting your style
  • Adapting your message based on the stakeholder's role, level and tenure
4. Planning and Structuring Your Message
  • The process of understanding
  • Developing a communication objective
  • Analyzing your stakeholders - completing and audience analysis
  • The structuring communications model
5. Delivering Your Message
  • Writing reports and proposals
  • Delivering a compelling presentation
6. Advanced Influence Techniques
  • The definition of influence
  • The influence roadmap:
    • Define your influence objective
    • Determine your approach
    • Select your tactic
    • Plan your message
7. Win-Win Negotiation Techniques
  • Types of stakeholder negotiations
  • Moving from positions to interests
  • The negotiation process
    • Planning for negotiations
    • Conducting negotiation discussions
    • Making a proposal
    • Gaining agreement
8. Facilitating Meetings
  • Planning for meetings
  • Conducting face-to-face meetings
  • Leading virtual meetings
  • Following up to achieve result
9. Connection
  • Your personal action plan

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge


Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out of 5 based on 424 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more

Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.
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David was excellent!! I am very for having this course!!

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