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Cisco Unified Communications Manager Software v12.5 | Cisco Unity Connection v12.5 | Cisco IM&P v12.5 GK# 100627

  • Course Start Date: 2022-12-05
  • Time: 08:30:00 - 16:30:00
  • Duration: 5 days 08:30 AM - 04:30 PM
  • Location: Virtual
  • Delivery Method(s): Virtual Instructor Led

Course Outline


This is an introductory course. Familiarity with relevant technologies is recommended but not required.


The Global Knowledge companion course to ACUCW1 is ACUCW2. This latter course is an advanced administrative course focused on infrastructure deployment. The pre-configured environment used as the starting point for ACUCW1 is created from scratch in the ACUCW2 course. These two courses together provide coverage of both multi-site deployment and administration.

Interested in some parts of ACUCW1 and ACUCW2? Contact us to discuss course customization: we can design a custom course for you covering the material you need covered in the time you have available. Taken the previous version of ACUCW1 and ACUCW2? Consider the new ACUCW Lab workshop: a whiteboard-based workshop focusing on the ACUCW1 and ACUCW2 labs.


Global Knowledge’s new and enhanced “Real World” Lab topology includes:

View the enhanced Global Knowledge real-world topology 

  • Six sites distributed across Canada and the United States:
    • Each site has its own DID range to illustrate DID management
    • Each site has a gateway to the PSTN with site appropriate dialing (i.e. 11-digit dialing at the NYC sites, 7-digit dialing at the Buffalo site and 10-digit dialing everywhere else)
  • A dozen pre-configured endpoints and six pre-configured users speed up the labs and give students a base deployment to work from.
  • Different sites implement different approaches to Directory Number (DN) configuration and the labs illustrate how these approaches can coexist:
    • Buffalo site DNs are configured as local extensions
    • Seattle site DNs are configured using E.164 addresses
    • The remaining site DNs are configured using an Enterprise Numbering Scheme
    • Alternate addresses are deployed to provide a consistent scheme for intersite dialing
  • All sites support three methods for internal dialing across the multisite deployment:
    • Intrasite dialing by extension
    • Intersite dialing using an enterprise numbering scheme
    • Globalized E-164 internal dialing
  • A centralized Cisco Unity Connection cluster providing:
    • Voicemail, integrated messaging and unified messaging;
    • A dial plan supporting enterprise-wide and site-specific directory searches;
    • Enterprise-wide and site specific auto attendants

In addition to coverage of the basic concepts, “ACUCW1: Basic Administration of a Multi-site Environment” includes new and exclusive content:

Understand internal dialing in a multi-site/multi-cluster deployment:

  • Intra-site dialing by extension
  • Inter-site and inter-cluster dialing using an “Enterprise numbering” and “Globalized E.164 Routing” schemes
  • Dialing using SIP URIs

Manage Directory Numbers and DIDs in a multi-site/multi-cluster deployment:

  • Quickly find available DIDs at any site
  • Track assigned/unassigned and temporarily reserved DIDs
  • Work with shared lines and phantom numbers

Speed up Moves/Adds and Changes at each site with LDAP and templates:

  • Get organized with Device Pools
  • Build and use site specific templates
  • Create LDAP synchronization agreements
  • Make the most out of the BAT tool

Manage conferencing in version 12.5:

  • Manage Meet me number ranges and Conference Now conferencing in a multi-site environment

Understand Cisco Unity Connection multi-site deployments:

  • Use Cisco Unity Connection Routing Rules and Alternate Extensions to support users in different sites with different addressing schemes
  • Configure different auto attendants for different sites
  • Configure Site specific Directory searches

Why Take ACUCW1 from Global Knowledge?

Global Knowledge is the only learning partner offering role-based training on a real-world multi-site lab topology specifically designed for the needs of North American students. No other learning partner offers a course, like ACUCW1, designed to address the needs of entry-level administrators in North America and specifically targeting multi-site deployments:

  • Entry-level administrators do not configure routers: router configuration is not included in the class
  • Labs are based on a pre-configured multi-site network with the focus on user and phone moves, adds, changes and deletes, and including simple feature configuration. For Unity Connection, the focus is on subscriber and auto attendant administration.
  • Accompanying follow-on courses provide an excellent track for career development.

What You’ll Learn in Class

  • Understand basic CUCM architecture and terminology
  • How the CUCM administrative and user GUIs work
  • Get organized with Device Pools and other common elements of phone configuration
  • Understand Internal dialing in a multi-site/multi-cluster deployment
  • Manage Directory Numbers and DIDs in a multi-site/multi-cluster deployment, track assigned/unassigned and temporarily
  • reserved DIDs and quickly find available DIDs at any site when adding new Users
  • Work with shared lines and phantom numbers
  • Add and delete phones manually, using auto registration and using the BAT tool
  • Speed up Moves/Adds and Changes at each site with LDAP and templates
  • Build and use site specific templates
  • Make the most out of the BAT tool to make moves, adds, changes and deletes quicker and easier to manage
  • Manage Meet me number ranges and Conference Now conferencing in a multi-site environment
  • Add users, assign them capabilities, and associate them with phones
  • Configure phones for Class of Service using the line/device approach
  • Configure phones for voice mail
  • Configure Cisco Unity Connection users
  • Deploy and use the Cisco Jabber Client in Phone Only and Full UC modes


Module 1: Introduction to Cisco Unified Communications

  • Understanding Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Understanding User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

Module 3: End User Configuration

  • Understanding End-User Characteristics
  • Understanding End-User Implementation

Module 4: Endpoint Configuration and Native Presence

  • Understanding Endpoint Characteristics
  • Understanding Endpoint Implementation
  • Configuring Native Unified Communications Manager Native Presence

Module 5: Understanding Cisco Unified Communications Manager Dial Plans

  • Understanding Call Flows and Call Legs
  • Describing Dial Plan Components
  • Endpoint Addressing and Call Routing Overview
  • Implementing Class of Service
  • Call Coverage

Module 6: Audio and Video Conferencing and Music on Hold

  • Describing Media Resources
  • Annunciators and MOH
  • Implementing Conference Bridges

Module 7: Cisco Unity Connection Users, Mailboxes and Basic Call Management

  • Understanding Cisco Unity Connection
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring CUC Users, Templates and CoS
  • Configuring the Cisco Unity Connection System
  • Implementing Cisco Unity Connection Dial Plan and Call Management
  • Configuring Unified Messaging
  • Troubleshooting Cisco Unity Connection


  • Lab 1 - Remote Lab Access
  • Lab 2 - Exploring Cisco Collaboration Administrator Interfaces Enhanced
  • Lab 3 - Exploring Cisco Collaboration OS Administration
  • Lab 4 - Exploring Cisco Collaboration End User Interfaces Enhanced
  • Lab 5 - User Management - Manual Administration Enhanced
  • Lab 6 - User Management - Bulk Administration Tool Enhanced
  • Lab 7 - User Management - LDAP Integration Enhanced
  • Lab 8 - MACDs - Managing the SEA253 Site NEW
  • Lab 9 - Implementing Endpoints using BAT
  • Lab 10 - IMP and Jabber Clients NEW
  • Lab 11 - Basic Cisco IP Phone Configuration: Basic Features
  • Lab 12 - MACDs - Managing the NYC516 Site OPTIONAL BONUS Lab NEW
  • Lab 13 - Exploring Call Flows in CUCM Enhanced
  • Lab 14 – Forwarding, Call-Park and Call-Pickup Enhanced
  • Lab 15 - Call Hunting Enhanced
  • Lab 16 - Music on Hold and Software Conference Resources Enhanced
  • Lab 17- More Telephony Features OPTIONAL BONUS Lab
  • Lab 18 - Users and Mailboxes Enhanced
  • Lab 19 – Call Handling at the SEA253 Site New


  • Administrators who need to perform MACDs (Moves, Adds, Changes and Deletes).
  • Administrators, engineers, network architects, and integrators with overall responsibility for Cisco UC networks and needing a better understanding of multi-site administration in North America.


Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge


Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.38 out of 5 based on 431 reviews.

I would never take another course that starts at 11AM and goes to 9PM again. The way the course was laid out really took away from ... Read more

I would never take another course that starts at 11AM and goes to 9PM again. The way the course was laid out really took away from the capturing of what was presented as it was 5-6 hours of watching a screen before getting to the actual labs. There has to be a better way to lay out this particular course. In my previous course, the lectures were broken up by labs which worked out fantastic and kept you engaged in the course. There were days when in order to actually complete the labs, would go over the 9PM day end time frame. Was able to get the primary labs done, but if you want to get all the content completed, you cannot complete it in the window of this course, you will need to come back on your own time.

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Instructor was great
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more

Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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