• Course
  • Vendor

Learn the basics of computer hardware, software, mobile computing, networking, troubleshooting, and emerging technologies.

  • Course Start Date: 2020-03-09
  • Time: 11:30:00 - 19:30:00
  • Duration: 5 days 11:30 AM - 07:30 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led

Course Outline

Lessons

In this course, students will identify PC components, work with files and folders, and conduct basic software installations. This course will provide students with the fundamental skills and concepts required to maintain, support, and work efficiently with personal computers.

In addition, it covers the essential skills and information needed to set up, configure, maintain, troubleshoot, and perform preventative maintenance of the hardware and software components of a basic personal computer workstation and basic wireless devices. Students will also implement basic security measures and implement basic computer and user support practices.

The ITF+ certification is for individuals considering a career in IT. It is an ideal stepping stone to more advanced certifications such as CompTIA A+, and with specialized experience, CompTIA Network+ and CompTIA Security+. With this new version comes the addition of the + to further distinguish ourselves within the marketplace and represent CompTIA quality and standards.
The new ITF+ exam focuses on the knowledge and skills required to identify and explain the basics of computing, IT infrastructure, software development, and database use.


Note: You will receive an exam voucher at the end of class so that you may take the exam at a later date.

WHAT YOU'LL LEARN

CompTIA IT Fundamentals (ITF+) validates essential IT skills and knowledge needed to perform tasks commonly performed by advanced end-users and entry-level IT professionals alike, including:

  • Identifying and explaining computer components
  • Setting up a workstation, including conducting software installations
  • Establishing network connectivity
  • Identifying compatibility issues and identifying and preventing security risks
  • Managing the safety and preventative maintenance of computers

OUTLINE

 

Module 1
Using Computers

Unit 1: Common

  • Computing Devices
  • Information Technology
  • Personal Computers (PC)
  • Mobile and IoT Devices

Unit 2: Using a

  • Workstation
  • Setting up a PC System
  • Ergonomic Concepts
  • Navigating an OS
  • Using Input Devices
  • Icons and Windows

Unit 3: Using an OS

  • Functions of an Operating System
  • Types of Operating System
  • Virtualization
  • Microsoft Windows
  • Apple macOS and iOS
  • Linux, Chrome, and Android
  • File Explorer
  • Windows Settings and Control Panel
  • Using a Web Browser

Unit 4: Managing an OS

  • Management Interfaces
  • Process and Service Management
  • Memory and Disk Management
  • Command Line Interfaces
  • Access Control and Protection

Unit 5: Troubleshooting and Support

  • Support and Troubleshooting
  • Identifying the Problem
  • Understanding the Problem
  • Resolving and Documenting the Problem
  • Developing a Troubleshooting Approach
  • Troubleshooting PC Issues
  • Getting Support
  • Using a Search Engine


Module 2
Using Apps and Databases

Unit 1: Using Data Types and Units

  • Notational Systems
  • Units of Measure
  • Data Types
  • Data Representation
  • The Value of Data
  • Intellectual Property
  • Data-driven Business Decisions

Unit 2: Using Apps

  • Installing Applications
  • Application Management
  • Managing Software Licensing
  • Productivity Software
  • Collaboration Software
  • Business Software

Unit 3: Programming and App Development

  • Programming Logic
  • Programming Languages
  • Programming Concepts
  • Object-Oriented Programming
  • Scripting Languages
  • Application Platforms and Delivery

Unit 4: Using Databases

  • Database Concepts
  • Database Structures
  • Relational Methods
  • Database Access Methods
  • Application Architecture Models


Module 3
Using Computer Hardware

Unit 1: System Components

  • Selecting a Computer
  • Motherboard Components
  • Processors
  • Features of Processors
  • Expansion Bus
  • System Cooling
  • BIOS and UEFI System Firmware

Unit 2: Using Device Interfaces

  • Computer Connector Types
  • USB and Firewire
  • Graphic Devices
  • Graphic Device Interfaces
  • Input Devices
  • Configuring Peripherals
  • Bluetooth and NFC
  • Networking Interfaces

Unit 3: Using Peripheral Devices

  • Installing and Uninstalling
  • Peripherals
  • Display Devices
  • Display Settings
  • Multimedia Ports and Devices
  • Printer Types
  • Installing and Configuring a Printer
  • Scanners and Cameras

Unit 4: Using Storage Devices

  • System Memory
  • Mass Storage Devices
  • Optical Discs and Drives
  • Flash Memory Devices

Unit 5: Using File Systems

  • Managing the File System
  • Folders and Directories
  • File Explorer
  • Files
  • File Attributes and Permissions
  • Searching for Folders and Files
  • File Types and Extensions


Module 4
Using Networks

Unit 1: Networking Concepts

  • Network Components
  • TCP/IP
  • Internet Protocol
  • Address Resolution Protocol
  • DNS and URLs
  • Internet Application Services

Unit 2: Connecting to a Network

  • Internet Service Types
  • Wireless Internet Services
  • Setting Up a Wireless Network
  • Configuring a Wireless Client

Unit 3: Secure Web Browsing

  • Safe Browsing Practices
  • Configuring Browser Security
  • Managing Cookies and PII
  • Digital Certificates and Antiphishing
  • Enabling a Firewall

Unit 4: Using Shared Storage

  • Local Sharing and Storage
  • Windows File Sharing
  • Hosted Sharing and Storage Backups
  • Windows Backup

Unit 5: Using Mobile Devices

  • Using a Mobile Device
  • Mobile Applications and App Stores
  • Network Connectivity
  • Email Configuration
  • Synchronization and Data Transfer


Module 5
Security Concepts

Unit 1: Security Concerns

  • Computer Security Basics
  • Social Engineering
  • Business Continuity
  • Disaster Recovery

Unit 2: Using Best Practices

  • Securing Devices Malware
  • Preventing Malware Infections Spam
  • Software Sources and Patch Management

Unit 3: Using Access Controls

  • Access Controls
  • User Account Types
  • Authentication Factors
  • Uses of Encryption
  • Password Cracking and Management

Unit 4: Behavioral Security Concepts

  • Policies and Procedures
  • Handling Confidential Information
  • Acceptable Use Policies
  • Expectations of Privacy
  • Taking the Exam
  • Career Advice
  • Glossary

WHO SHOULD ATTEND

IT novices who need a broad, fundamental understanding of IT and who want to learn the basics of computers, computer software, mobile devices, networking, LANs and WANs, data storage, and how IT infrastructures are monitored and managed.

Ideal candidates include:

  • Entry-level and newly hired technical professionals, including PC support, help desk, and networking professionals
  • Sales and marketing professionals looking to increase their ability to communicate with technical professionals and increase sales
  • Executives who seek better-informed decision making
  • Professionals seeking to prepare for the CompTIA IT Fundamentals+ Exam

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out of 5 based on 429 reviews.

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Instructor was great
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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