• Course
  • Vendor

Exclusive - Enhance your ability to communicate with others clearly and effectively.

  • Course Start Date: 2021-09-24
  • Time: 08:30:00 - 16:30:00
  • Duration: 1 day 08:30 AM - 04:30 PM
  • Location: Virtual
  • Delivery Method(s): Virtual Instructor Led

Course Outline

Pre-Requisites

Prework for this course should be completed one week in advance and brought to class.

Lessons

COURSE OVERVIEW

Communication is one of the most important factors influencing the success of organizations and individuals. Communication errors and misunderstandings can result in lost opportunities, lost productivity and worst of all, lost customers. This one-day course combines concepts developed through research with a prime model and key tools that give you the skills you need to communicate more clearly. The solution is not more communication, but clearer communication.

Communicating for Clarity focuses on the following competencies:

  • Creating a clear and engaging message
  • Encouraging clear communication from others

WHAT YOU'LL LEARN

  • Develop messages that have appeal
  • Identify your own personal needs and customize your message to ensure you get what you need from the communication
  • Identify the personal needs of others and customize the communication to ensure you get what they need from the communication
  • Structure messages to enable others to engage in the communication and take appropriate action
  • Use a variety of Question types to explore the opinions and insights of others
  • Use specific communication techniques to demonstrate understanding and interest and to guide the communication
  • Listen more effectively

OUTLINE

Classroom Live Outline

1. Introduction

  • Determining Personal and Program Objectives
  • Considering Your Experience With Clear Communication

2. Clearly, This is Communication

  • More Than Words
  • Model for Clear Communication
  • Facts, Episodes, and Feelings and Long-Term Memory
  • Facts, Episodes, and Feelings and Clarity
  • Using Facts, Episodes, and Feelings

3. Enabling Clarity

  • Personal Needs
  • Creating Clarity with KUBA
  • KUBA: Considering Others
  • KUBA and You
  • Personal Needs and KUBA

4. Communication Skills

  • Communication Factors
  • Questioning Skills
  • Encouragers and Discouragers
  • Listening and Responding
  • Listening Quiz

5. Where Enablers and Skills Meet

  • Practice Makes Perfect
  • Case Study
  • My Commitment to Clarity

WHO SHOULD ATTEND

Those who want to become more effective communicators by ensuring that the message they send is the message that is received

PDUS

This course qualifies you for the following PMI® Professional Development Units (PDUs):

Classroom Live and Virtual Classroom Live

  • Leadership = 7

 

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.38 out of 5 based on 431 reviews.

I would never take another course that starts at 11AM and goes to 9PM again. The way the course was laid out really took away from ... Read more
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I would never take another course that starts at 11AM and goes to 9PM again. The way the course was laid out really took away from the capturing of what was presented as it was 5-6 hours of watching a screen before getting to the actual labs. There has to be a better way to lay out this particular course. In my previous course, the lectures were broken up by labs which worked out fantastic and kept you engaged in the course. There were days when in order to actually complete the labs, would go over the 9PM day end time frame. Was able to get the primary labs done, but if you want to get all the content completed, you cannot complete it in the window of this course, you will need to come back on your own time.

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Instructor was great
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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