• Course
  • Vendor

In this course, you'll learn tools and techniques that will help you communicate technical information more clearly, more concisely, and with better outcomes. You'll use the 6 Cs to improve your writing style, including appropriate tone and voice...

  • Course Start Date: 2019-05-30
  • Time: 08:30:00 - 16:30:00
  • Duration: 2 days 08:30 AM - 04:30 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led

Course Outline

Pre-Requisites

We highly recommend bringing a laptop to class should you prefer working on your device or bring an external drive if you wish to save the documents completed during the in-class exercises.

Lessons

Learn the tools and techniques you need to elevate your technical communication skills and ensure effective communication.

Successfully communicating technical information carries a unique set of challenges. You have to convey complex and highly specialized concepts to audiences that may have only a partial understanding of what you're talking about (or may not understand at all), and these technical concepts can often have dramatic real-world effects. To operate effectively in this environment, you need to optimize your writing abilities.

In this course, you'll learn tools and techniques that will help you communicate technical information more clearly, more concisely, and with better outcomes. You'll use the 6 Cs to improve your writing style, including appropriate tone and voice. Use the Path to Understanding communication model to identify your audience and their needs and to determine how to meet your communication objectives.

You'll also learn how to assess your audience's level of technical understanding and tailor your communication to meet it. Additional topics include how to communicate to all levels of the organization; the purpose of jargon -- when to use it and when not to; how to use visuals to underscore your written content; and how to write detailed, yet highly readable documentation that can be used by downstream users. You'll also learn principles for creating documentation for different modalities.

What You'll Learn

• Adjust your writing style to meet the needs of both technical and non-technical audiences
• Use graphics to create impact and enhance readability of technical documents
• Interview technical experts to get the best information for producing technical content
• Write clear, concise, and helpful user guides, FAQs, glossaries, and other technical communication products

Who Needs to Attend

Business professionals, IT Project Managers, Project Managers, Project Coordinators, IT Project staff, Business Analysts, System Analysts, IT directors

Prerequisites

We highly recommend bringing a laptop to class should you prefer working on your device or bring an external drive if you wish to save the documents completed during the in-class exercises.

Outline
1. Write a Baseline Email
2. Apply Best Practices
• Business writing
• Business style
• Business writing best practices
• 6 Cs
3. Assess the Audience
• The writing process
• Planning your message
• Setting a communication objective
• Assessing your audience
• The path to understanding
• Analyzing your audience
• Identifying stakeholder needs and preferences
4. Plan the Content
• Planning your message
• Structure
5. Find the Language Convention Problems
• Language conventions
• Grammar basics
• Misplaced modifiers
• Punctuation
• Capitalization
6. Build Effective Sentences and Paragraphs
• Structuring sentences
• Transitions
• Structuring paragraphs
• Word choice
• Usage
• Literally
• Meaning and connotation
• Words to use carefully
• Active vs. passive voice
• Bullets vs. numbering
• Trim your writing
7. Write a Product Description
• Product descriptions
8. Explain a Topic to a Lay Audience
• Principles of technical communication
9. Interview for Technical Information
• Writing instructions
• Conducting interviews
10. Use Graphics Effectively
• Characteristics of good graphics
• Considerations when using graphics
11. Define Terms
• Best practices for defining terms
• Glossaries
• In-line definitions
12. Apply a Style Guide
• Standards
• Style guides
13. Write a Set of FAQs
• FAQs
• Common questions
14. Revisit Your Email Writing Skills

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out of 5 based on 422 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.
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David was excellent!! I am very for having this course!!
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, ... Read more
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, talking about other classes, and talks about how Excel/technology has changed) took up way too much time. The course could have been condensed or better focus would have been great

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