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Exclusive – Learn the tools and techniques to elevate your business writing skills and ensure effective communication.

  • Course Start Date: 2019-05-30
  • Time: 08:30:00 - 16:30:00
  • Duration: 2 Day(s)
  • Location: Toronto
  • Delivery Methods(s): Instructor Led

Course Outline

Pre-Requisites

We highly recommend to bring a laptop to class should you prefer working on your device or bring an external drive if you wish to save the documents that will be completed during the in-class exercises.

Lessons

Writing ability is a core business skill that not all professionals are comfortable with. This course will teach you the tools and techniques to write clearly and concisely. Define and streamline your writing process using the path to understanding model to set the stage for audience analysis. Identify your audience and determine their needs in order to adapt your style and tailor powerful messages that are appropriate in format and tone. Structure your content to support objectives. Create powerful openings and conclusions, and construct compelling sentences and paragraphs to retain attention. Recognize and correct common grammar mistakes as you review and edit using the 6 Cs method. From business announcements to executive summaries, learn to refine your business writing style to get the results you need.

WHAT YOU'LL LEARN
  • Write clear, concise, and organized emails
  • Write well-structured briefs and reports
  • Identify the characteristics of a well-written proposal
  • Select the most appropriate modality for your message
  • Apply best practices and grammar rules to your writing
  • Assess audience needs
  • Plan content based on scenarios
  • Build effective sentences and turn them into paragraphs
  • Peer review/proofread documents

OUTLINE
1. Write a Baseline Email
2. Apply Best Practices
  • Business writing
  • Business style
  • Business writing best practices
  • 6 Cs
3. Assess the Audience
  • The writing process
  • Planning your message
  • Setting a communication objective
  • Assessing your audience
  • The path to understanding
  • Analyzing your audience
  • Identifying stakeholder needs and preferences
4. Plan the Content
  • Planning your message
  • Structure
5. Find the Language Convention Problems
  • Language conventions
  • Grammar basics
  • Misplaced modifiers
  • Punctuation
  • Capitalization
6. Build Effective Sentences and Paragraphs
  • Structuring sentences
  • Transitions
  • Structuring paragraphs
  • Word choice
  • Usage
  • Literally
  • Meaning and connotation
  • Words to use carefully
  • Active vs. passive voice
  • Bullets vs. numbering
  • Trim your writing
7. Write a Project Update
  • Project updates
  • Writer's block
8. Write an Announcement
  • Announcements
9. Select Appropriate Level of Tone and Formality
  • Formal vs. informal writing
  • Tone
  • Delivering bad news
10. Handle Written Conflict
  • Sources of conflict
  • Writing in conflict situations
  • Managing conflict
11. Edit a Proposal
  • Proposals
  • Evidence-based support
  • Elements of a proposal
12. Select a Modality
  • Business communication modalities
13. Write an Exec Summary
  • Reports
  • Elements of a report
  • Exec summaries
14. Revisit Your Email Writing Skills

PDUS
This course qualifies you for the following PMI® Professional Development Units (PDUs):
Classroom Live and Virtual Classroom Live
Leadership = 4
Strategic and Business Management = 10
Total = 14 

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Global Knowledge Toronto Bloor EAST
2 Bloor Street EAST 31st Floor

Toronto, ON
Canada   

About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out of 5 based on 424 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.
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David was excellent!! I am very for having this course!!

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