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This course is focused on CompTIA A+ certification exam preparation, and you'll gain necessary knowledge of basic computer hardware & operating systems. You will cover the essential principles of installing, building, upgrading, repairing, configuring...

  • Course Start Date: 2019-03-25
  • Time: 09:00:00 - 19:00:00
  • Duration: 5 days 09:00 AM - 07:00 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led

Course Outline

Pre-Requisites

• End-user skills with Windows-based PCs • Basic knowledge of computing concepts

Lessons

Prepare for the CompTIA A+ certification.

CompTIA's A+ certification is the industry standard for validating the foundational skills needed by today's computer support technicians and is included in the approved list of certifications to meet DoD Directive 8570.1 requirements. This international vendor-neutral certification requires passing two exams: CompTIA A+ Essentials Exam 220-901 and Practical Application Exam 220-902.

This course is focused on CompTIA A+ certification exam preparation, and you'll gain necessary knowledge of basic computer hardware and operating systems. You will cover the essential principles of installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, and preventative maintenance on desktop and laptop computers. You will also learn elements of customer service and communication skills necessary to work with clients.

Instructor-led practice exams and quizzes help reinforce course concepts and exam readiness.
Our A+ Prep Course courseware has received CompTIA Authorized Quality Curriculum (CAQC) approval. The CompTIA CAQC symbol assures all test objectives are covered in the training material.

This full-service test preparation course includes:
• A+ study guide
• A+ pre- and post-assessment test questions
• Comprehension exercises and study digest
• Voucher for each A+ exam
• Custom labs for hands-on learning

What You'll Learn
• Prepare for the latest A+ certification exams
• Fundamentals of computer technology
• Install and configure PC operating systems
• Configure common features for Android and Apple iOS mobile operating systems
• PC components
• Preventative maintenance
• Operating system technologies
• Communicate with customers in a professional manner
• Computer hardware and peripherals
• Network connections
• Laptop and portable computing device components
• Support printers and scanners
• Secure PCs

Who Needs to Attend
Individuals seeking CompTIA A+ certification (220-901 and 220-902)

Prerequisites

• End-user skills with Windows-based PCs
• Basic knowledge of computing concepts

Outline
1. Troubleshooting
• Troubleshooting theory
• Safety

2. Motherboards and CPUs

• Motherboards
• CPUs

3. Computer Power Supplies
• Power supply connectors
• Power supply installation
• Power supply troubleshooting

4. Memory
• Read-only memory
• Random access memory

5. Computer Expansion
• Expansion interfaces
• Expansion card installation
• Connectors and cables

6. Physical Storage
• Disk drives
• Redundant array of independent disks (RAID)
• Optical drives
• Other storage methods

7. Input-Output Devices
• Input devices
• Output devices
• Dual input-output devices

8. Display Devices
• Display types
• Display installation
• Display troubleshooting

9. Operating Systems
• Windows versions and features
• Windows installation and upgrades
• Non-Windows operating systems

10. Windows Management
• Operating system features and tools
• Control Panel utilities
• Command-line tools
• Troubleshooting

11. Network Basics
• Classifying networks
• Network devices
• Internet connections

12. Network Cables and Connectors
• Twisted-pair connections
• Coaxial connections
• Optical media

13. Network Protocols
• TCP/IP settings
• Transport protocols
• Application protocols

14. Wireless Networking
• Wi-Fi standards
• Wireless encryption

15. Windows Networking
• Sharing and security
• Network connections
• Connection troubleshooting

16. Virtualization and Cloud Computing
• Virtualization
• Cloud computing

17. Mobile Devices
• Mobile device types
• Mobile device connectivity
• Mobile device troubleshooting

18. Security Basics
• Security threats
• Threat prevention

19. Securing Devices and Data
• Workstation security
• Mobile device security
• Security troubleshooting

20. SOHO Network Configuration
• SOHO router features
• Network security

21. Printers and Multifunction Print Devices
• Printer technologies
• Printer installation
• Printer maintenance
• Printer troubleshooting

22. Custom Computers
• Custom computer considerations

23. Operational Procedures
• Environment
• Safety
• Content and privacy
• Professionalism

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.38 out of 5 based on 421 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.
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David was excellent!! I am very for having this course!!
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, ... Read more
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, talking about other classes, and talks about how Excel/technology has changed) took up way too much time. The course could have been condensed or better focus would have been great

Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course m ... Read more
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Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course materials as soon as possible.

Course Reviews

This course has an overall avarage rating of 3.92 out of 5 based on 1 reviews.

Previous

Kanaan Blackburn attended this course Oct 2018

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