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Courses - HDI
The Help Desk Institute (HDI) was formed by Ron Muns as a for-profit organization in 1989, its purpose being to serve the industry as a professional association focused on the development of technical support personnel and the sharing of optimal practices. It adopted the name HDI in 2004 to reflect the maturing of the support industry. Technical support was expanded to cover desktop systems as well as provide other types of assistance for customers of organizations.