Lessons

Many IT organizations are learning to adopt tools and practices to increase agility, tear down long-held silos, and impact the bottom line with rapid deployments and automation as businesses recognize the strength of viewing IT not as a cost center or but as an untapped resource and strategic asset.

Our Lean IT training course offers a comprehensive overview of the Lean principles and culture that underpinned the manufacturing transformation in previous decades and are driving similar leaps and rapid innovation in the current IT marketplace today. Lean IT seeks more than just giving your organization at the practical, assessable toolbox. It seeks to turn everyone in your IT organization into continuous problem-solvers; problem-solvers focused on driving solutions that are intricately aligned with your business.

Course Outline

Part 1 – A Business Case for Lean IT

1. Why Lean IT?

• Seeing IT: Asset vs. Cost Center
• Finding the Customer
• Misconceptions About Lean and IT
• Aligning IT with Business Objectives

2. Case Study Review of Lean IT

Part 2 – Foundations of Lean

1. Brief History of Lean

• Early Origins and Toyota
• Lean and Manufacturing
• Lean in Healthcare, Government and now IT

2. Essential Principles of Lean

• Understanding Constancy of Purpose
• Establishing Respect of People
• Continuous Improvement and the Pursuit of Perfection
• Embracing Proactive Behavior
• Hearing the Voice of the Customer (VOC)
• Quality at the Source
• Creating Systems Thinking
• Flow, Pull, and Just in Time
• Building a Lean Culture

3. Concept of Value Add

• Defining the Internal and External Customer
• How to use VOC to Determine Value
• Categorizing Value Added Work
• Flowing in the Value Stream

4. Concept of Waste

• The Three Ms: Mura, Muri and Muda
• Unevenness of Demand
• Overburdened Teams
• The Seven Types of Wastes

5. Lean Tools

• Plan-Do-Check-Act(PDCA)
• A3 Thinking and the Scientific Method
• Value Stream Mapping
• Kaizen as an Execution Tool
• Kaikaku and Leadership
• Standardized Work
• 5S and Visual Workplace

Part 3 – Lean IT

1. Traditional IT vs. Lean IT

• Is One Piece Flow Even Possible?
• 5S My Desk?
• Exploring the Manufacturing Analogy
• Completing the Thought Conversion

2. Lean IT Cosmos – Gaining Perspective

• Agile/Lean Software Development
• DevOps
• Kanban
• Lean Startup
• Continuous Deployment
• Lean Project Management
• Agile Project Management
• Control Versus Discovery

3. Learning to See Waste in IT

• Recognizing Information Waste
• Cost of Poor Data Quality
  • Exercise: Identifying IT Wastes
• How to Recognize Waste with Metrics

4. Tackling Uneven Demand and Overburdened Teams

• Understanding Push vs Pull Signals
• IT Flow, Balance and Agility
• Recognizing Bottlenecks
• Determining Demand
• How Lean IT Eliminates Burnout
• The Lean Team Structure

5. Visualizing Lean IT Across the IT Spectrum

• Lean IT and Business Process Improvement
• Lean Management Systems
• Lean IT Operations: ITIL and Cloud Computing
• Lean Software Development
• Lean Project Management

6. Lean IT Tools

• A3 Thinking and the 5 Whys
• Gemba
• Teamwork
• Value Stream Mapping
• Standardized Work
• Measurement
• 5S, Workplace Organization
• Visual Management
• Cellular Organization
• Demand Management
• Strategy Deployment

Part 4 – Roadmap for Practical Implementation

1. Transformation Preparation

• The Role Of Management
• Define Your Why for Implementation
• Clarify Your Win: What Success Looks Like
• Developing and Implementing Strategy and Communication Plans
• Where to Start First
• Preparing for Your First Launch

2. Value Added Teams and Leadership

• Leading with Respect
• Process vs People
• DISC Assessments and Trust
  • Activity: DISC Assessment
• Problem Solving Practice and Training
• Standups

3. Visual Management

• Benefits of Visual Management
• Kanban
• Gemba and Leadership
• Practical Ideas for Implementation

4. Change Management Strategies

• Communication Plan Development
• Strategies for Buy-in and Other Buzzwords
• Change Management Mindset

5. Execution

• Using the Value Stream Map
• Planning Your First Pilot Kaizen Event
• Kaizen Overview – PDCA and DMAIC
• Close, Celebrate? and Repeat
• Event Timing
  • Case Study Review

6. Metrics, Review and Reporting

• Establishing a Baseline
• Measure the Right Things
• Process and Team Review and Improvement
• Lean Reporting Strategies
• Sustaining Gains and Culture Change

7. Lean IT Case Studies

Audience

• Anyone in an IT Leadership role
• CIOs / CTOs
• System Administrators and IT Operations Staff
• Developers and Application Team leads
• ScrumMasters, Product Owners, Agile teams
• Software Managers and Team Leads
• IT Project & Program Managers
• Release Managers
• Configuration Engineers

In this class you will learn how to

• Unfold the foundational principles of Lean with specific practical application to the current IT framework and real-world techniques
• Cover the tools, case studies, and execution of Lean IT
• Develop practical, effective roadmaps to launch Lean IT in your organization
• Customize, lead and execute the plan for tangible IT success that is best for your own organization.

Cancellation Policy

If a change needs to be made to your public course registration (cancel, transfer, or substitution) ASPE must receive written notice via email at customerservice@aspeinc.com or fax at 919-816-1710. If a cancel or transfer request is made less than 15 business days prior to the class start date, payment will still be due, no refunds will be issued and you will be charged a $200 change fee. Your paid tuition will be available for one year to be used as a credit towards another course of equal value; only one reenrollment opportunity is allowed. Failure to attend the course without written notification will result in forfeiture of the full course price. Student substitutions may be made at any time prior to the start of class free of charge. If ASPE is forced to cancel a course for any reason, liability is limited to the registration fee only.

Training Location

Virtual
Your Address

Your City, Your Province
Your Country