ACUCW2 - Administering Cisco Unified Communications Workspaces Part 2 (v12.5): Advanced Administration for Multisite Deployments

Cisco Unified Communications Manager Software v12.5 | Cisco IM&P v12.5 GK# 100628

Course Outline

The Global Knowledge companion course to ACUCW2 is ACUCW1. This latter course focuses on ?Moves, Adds, Changes and Deletes (MACDs)? for a Cisco Collaboration Solution in a multi-site deployment. The pre-configured environment used as the starting point for ACUCW1 is created from scratch in the ACUCW2 course. These two courses together provide coverage of both multi-site deployment and administration.

Interested in some parts of ACUCW1 and ACUCW2? Contact us to discuss course customization: we can design a custom course for you covering the material you need covered in the time you have available. Taken the previous version of ACUCW1 and ACUCW2? Consider the new ACUCW Lab workshop: a whiteboard-based workshop focusing on the ACUCW1 and ACUCW2 labs.


Why Take ACUCW2 from Global Knowledge?

Global Knowledge is the only training partner offering role-based training on a real-world multi-site lab topology specifically designed for the needs of North American students. No other training partner offers a course, like ACUCW2, designed to address the needs of advanced or senior administrators in North America and specifically targeting multi-site deployments:

View the enhanced Global Knowledge real-world topology 

  • Many Cisco Collaboration Solution administrators are focused on application administration and do not configure routers: router configuration is not included in the class
  • Labs are based on real world multi-site network
  • Accompanying follow-on courses provide an excellent track for career development.

What You?ll Learn in Class?

In this class you will learn the advanced administrative concepts needed to understand Cisco Collaboration Solution configuration:

  • Learn about the Cisco Collaboration Solutions 12.5 Preferred Architecture
  • Perform initial system configuration including service activation, enterprise and system parameter configuration,
  • CallManager group and device pools configuration
  • Build a line/device multi-site dial plan using local route groups
  • Deploy calling privileges using partitions, calling search spaces and translation patterns
  • Understand the NANP (North American Numbering Plan) and its implications for multi-site deployments
  • Deploy CUCM mobility features: extension mobility, device mobility, and unified mobility (single number reach)
  • Configure Instant Messaging and the Presence Server
  • Configure Jabber Clients for full UC services


  1. Cisco Unified Communications Manager Architecture and Initial Configuration
    • Describing the Role of Cisco Unified Communications Manager, Its Architecture and Its Deployment and Redundancy Options
    • Performing Initial Cisco Unified Communications Manager Configuration
    • Deploying Endpoints and Users
  2. Multisite CUCM Dial Plan Design and Deployment
    • Describing Dial Plan Components
    • Understanding Call Flows and Call Legs
    • Endpoint Addressing and Call Routing Overview
    • Implementing Calling Privileges
    • Identifying Issues in a Multisite Deployment
    • Identifying Multisite Deployment Solutions
    • Implementing Gateway Selection and PSTN-Access Features
    • Implementing Call Coverage
  3. Bandwidth Management and Call Admission Control
    • Managing Bandwidth
    • Implementing Call Admission Control
  4. Implementation of Features and Applications for Multisite Deployments
    • Implementing Device Mobility
    • Implementing Cisco Extension Mobility
    • Implementing Cisco Unified Mobility
  5. Module 5: Cisco Unified Communications Manager IM&P
    • Understanding Cisco Unified Communications Manager IM and Presence
    • Enabling Cisco Unified Communications Manager IM and Presence Service
  6. Module 6: Cisco IP Phone Services
    • Deploying IP Phone Services


  • Lab 1: Remote Lab Access
  • Lab 2: Initial System Configuration Enhanced
  • Lab 3: NTP and Date/Time Group Configuration
  • Lab 4: Device Pool Configuration Enhanced
  • Lab 5: BUF850 SIP Trunk Configuration and Testing
  • Lab 6: Route Group Configuration
  • Lab 7: Route List Configuration
  • Lab 8: Route Pattern Configuration and Testing Enhanced
  • Lab 9: Calling Privileges Configuration Testing Enhanced
  • Lab 10: Deploy NYC516 Site NEW
  • Lab 11: Deploy SEA253 Site NEW
  • Lab 12: Deploy SEA425 Site OPTIONAL BONUS Lab NEW
  • Lab 13: Deploy HAM601 Site OPTIONAL BONUS Lab NEW
  • Lab 14: Deploy WPG602 Site OPTIONAL BONUS Lab NEW
  • Lab 15: Jabber Configuration in Phone Mode BONUS Lab NEW
  • Lab 16: Region Configuration Enhanced
  • Lab 17: Locations Configuration Enhanced
  • Lab 18: Device Mobility Enhanced
  • Lab 19: Extension Mobility Enhanced
  • Lab 20: Unified Mobility Enhanced
  • Lab 21: Enable IM and Presence Enhanced
  • Lab 22: LDAP Configuration OPTIONAL BONUS Lab Enhanced
  • Lab 23: Disaster Recovery OPTIONAL BONUS Lab
  • Lab 24: Call Hunting OPTIONAL BONUS Lab


  • Administrators who need a more comprehensive understanding of the Cisco UC infrastructure.
  • Administrators, engineers, network architects, and integrators with overall responsibility for Cisco UC networks.

Training Location

Online Classroom
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