Power Link Dynamics
Conflict Resolution, Negotiating, Presentation Skills

Power Link Dynamics (PLD) is a full-service provider of behavioral-focused learning programs and customized workshops. At PLD we believe each individual is a vital link to an organizations overall success. Our mission is to enhance the quality of people's lives and increase organizational effectiveness through customized workshops and consulting engagements that are based on sound performance improvement philosophies. Some of our Toronto and Ottawa training topics include:

Training-For-The-Trainer (Train the Trainer Courses - Toronto and Ottawa) Being technically competent at your job doesn't guarantee that you can teach someone else to be just as competent. But after taking this hands-on, highly interactive workshop, you'll understand the basic concepts and principles of training and be better equipped to develop and deliver an effective training program. Coping With Stress @ Home and @ Work (Stress Management Training - Toronto and Ottawa) To avoid the peaks and valleys of productivity created by high stress and burnout, you need to gain important insights into how stress in one life area, impacts other areas. How coping resources in one area can be used to decrease stress in another, and how stress coping resources and overall life satisfaction are closely related. We are all born with a distinct behavioural style. Through DiSC® you can learn how to harness your natural stress coping powers. Dimensions of Effective Leadership (Effective Leadership Training - Toronto and Ottawa) We believe that everyone is capable of leading, given the right set of circumstances. Your winning attitude and a willingness to learn will determine how successful you will become. By understanding leadership and the role it plays in organizations, you can become a more effective leader. Powerful Communication Strategies (Communication Skills Training - Toronto and Ottawa) This workshop is based on the Golden Rule Paradigm™, Marston's DiSC® Theory, and the Collaborative Culture Philosophy™. You will leave this workshop with a specific action plan guaranteed to help you communicate more effectively with at least one individual you are having difficulty communicating with. Time Mastery & Personal Effectiveness (Time Management Training - Toronto and Ottawa) We just never seem to have enough time. The reality is we all have the same amount of time but it is how we use our time that makes the difference. Time management is more than just buying a day timer or palm pilot. You need to develop an action plan for real change based on your own unique behavioral style. Delivering Powerful Presentations - The Professional Advantage (Presentation Skills Training - Toronto and Ottawa) You need to deliver your message in such a way as to insure your audience has received the message as you intended. Dale Carnegie was quoted as saying, “To get people to be interested, you must first be interesting”. This workshop has been designed to help you do just that. Conflict Resolution & Negotiating Win-Wins - Dealing With Difficult People (Negotiation Skills Training - Toronto and Ottawa) Participants will gain confidence in their ability to confront issues and reach positive solutions. Participants will learn proven techniques and strategies that reinforce teamwork, improve communication, and reduce stress and they will discover skills for relating more effectively with people of all styles. Let's Get F.O.C.U.S.E.D.© on Management (Managing Others Training - Toronto and Ottawa) Do you want to develop your ability to manage and supervise others more effectively? Have you recently been promoted to a team leader, supervisor or a management position and have less than 1 year's experience? Are you a seasoned professional looking to enhance your ability to communicate more effectively and improve your overall performance and that of your team? Management Development Program (Management Development Training - Toronto and Ottawa) This intense 3-day program looks at six key areas: Understanding Behaviour, Time Management, Coping With Stress, Communication, Management Focus 101, and Dimensions of Effective Leadership. Understanding Behaviour & How It Impacts Performance (Performance Management Training - Toronto and Ottawa) By learning why you react the way you do in certain situations, you'll be able to modify your behaviour in order to bring about a more positive result when working with people. Overall success is no longer dependant on your technical ability alone. "Emotional Intelligence" now plays a more pivotal role in determining your overall success. Valuing Diversity In The Workplace - Building Bridges to Understanding (Equity and Diversity Training - Toronto and Ottawa) This workshop has been developed to help all employees and managers look at themselves and identify attitudes and behaviours that stand in the way of their ability to embrace the differences in people. Valuing diversity must go deeper than just compliance; it must become part of an organization's culture. Golden Rule Sales - Turning Clients Into Advocates (Sales Training in Toronto and Ottawa) This workshop has been designed for today's marketplace. It's important to understand that consumer buying behaviours are changing and we must develop new selling techniques that address those changes. In this workshop you'll learn how to adapt your behavioural style to best communicate with your customer. Master Trainer/Consultant Program (Training Skills Training in Toronto and Ottawa) This program has been developed for trainers, speakers, facilitators and performance-improvement consultants who want to start their own training and consulting businesses. Customer Support For Call Centre Environments (Call Center Training in Toronto and Ottawa) Employees who work in a call centre require exceptionally strong people skills, and yet many have not been exposed to, or are aware of, what exceptional people skills look or sound like. Investing in people skills is crucial to the overall success and public image of your organization. 86 percent of the message your customers receive on the telephone is conveyed through your service representative's tone of voice. Can you afford to leave this important skill set to chance? Let's Get F.O.C.U.S.E.D.© on Customers (Customer Service Training in Toronto and Ottawa) Are you new to the sales profession and need to develop your skills as a service provider? Do you want to improve the overall effectiveness of your sales team? Are you an experienced sales professional looking to enhance your ability to communicate effectively with your customers? A Practical Approach to Project Management (Project Management Training in Toronto and Ottawa) This workshop has been designed for anyone in your organization who is required to manage projects or who are involved in the planning, estimating, carrying-out, or monitoring projects. Let's Get F.O.C.U.S.E.D.© on Teams (Team Building Skills Training in Toronto and Ottawa) Are you presently working in an "open work team" concept? Have you recently been, or would you like to be promoted to a team leader, supervisor or a management position within your organization? Are you a "seasoned" professional looking to enhance your team building and or communication skills? If you've answered yes to any of these questions then this workshop is for you. Behavioural Interviewing & Human Resource Selection (Behavioural Interviewing Training in Toronto and Ottawa) This workshop has been designed to assist Human Resource Professionals make that sometimes-difficult decision and get the right skills, in the right place, at the right time, and at the right cost. Not everyone is good at every job and not all adults learn the same way. To a large extent, a person's behavioural style will dictate how successful they will become in a given job. Core-1 Joint Health & Safety Member Certification (Occupational Health and Safety Training in Toronto and Ottawa) This training, referred to as Core-1 Certification Training, is a 2-day workshop designed to give the certified members a working knowledge of the Act, an understanding of how joint committees operate, the special duties and obligations of certified members and the role workers, supervisors and owners must play in-order to comply with this Act. Joint Heath & Safety Committees (General Wworkplace Health and Safety Training in Toronto and Ottawa) All joint health and safety committee members, managers, supervisors and interested persons who would like a working knowledge and understanding of the duties and obligations of committee members, as prescribed under the Occupational Health and Safety Act show attend thist training. Due Diligence for Managers & Supervisors (General Workplace Health and Safety Training in Toronto and Ottawa) The Occupational Health and Safety Act came into force in October 1979. Its purpose is to protect workers against health and safety hazards on the job by establishing certain duties and obligations that all stakeholders must follow. This "Due Diligence" workshop has been developed to help owners and management understand their role under the Act and what constitutes compliance. Workplace Hazardous Materials Information Systems (WHMIS) (WHMIS Training in Toronto and Ottawa) All employees must receive WHMIS training. This workshop complies with all Federal and Provincial Government requirements under WHMIS Regulations and the Occupational Health & Safety Act of Ontario. (Can be modified for all Provinces.) Workplace Health & Safety Representatives Workshop (General Workplace Health and Safety Training in Toronto and Ottawa) This workshop has been developed to give the appointed H & S Rep a working knowledge of the Act, an understanding of their special duties and obligations as defined under the Act and the role all workers, supervisors and owners must play in promoting a safe & healthy workplace. RIBO & CAIFA Accredited Training Personal Credits Time Mastery & Personal Effectiveness:7.5 hrs Golden Rule Sales - Turning Clients into Advocates:7.5 hrs Delivering Powerful Presentations - The Professional Advantage 7.5 hrs Coping With Stress @ Home and @ Work:7.5 hrs RIBO & CAIFA Accredited Training Management Credits Dimensions of Effective Leadership: 7.5 hrs Powerful Communication Strategies: 7.5hrs