Leslie Rose Seminars Customer Service Training in Toronto
Personal & Professional Skill Training
Leslie Rose offers training that helps participants impress customers and increase sales. Leslie's seminars teach practical skills that help build teamwork and prepare managers for working more productively with their staff.
The We Care Customer Service seminar is offered publicly 5 times a year
in Toronto. Over 350,000 participants have attended the seminar and seven,
three-year studies prove that it achieves immediate and long-term results.
The We Care seminar helps participants define exceptional customer service and learn how to provide memorable service, even to difficult customers.
The seminar offers specific suggestions on what to say and how to listen to customers and co-workers, and then provides time to practise these skills.
The We Care seminar has been successful with business, government,
non-profit organizations and associations. Even employees who have attended previous seminars on customer service and on effective communication will benefit from Leslie's program.
To ensure long-term results, organizations sometimes have Leslie present his Coaching for Performance program as well.
Leslie also presents related seminars and after-dinner presentations including
- Optimal Stress for Optimal Performance
- Effective Listening
- Humour in the Workplace
We Care participants say:
- "Easy to learn and very practical."
- "I learned how to handle irate customers."
- "The course ideas will help in all areas of my life."
- "The win-win way of thinking is very powerful."
Leslie Rose has been a trainer and coach for over 25 years. He has a Masters degree in Communication from University of Waterloo. For 10 years he was the
Director of Training for the Canadian Institute of Stress. Leslie's teaching style
is motivating and highly interactive. He presents after-dinner talks, keynotes
and seminars. Organizations that he has presented to include:
- Hydro One
- Bay Optical
- Government of Ontario
- Institute of Chartered Accountants of Alberta
- Community Living Kincardine
- University Health Network.