Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5)

This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components.

Course Outline

This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.

Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components.

The software applications that are covered in this course include:

  • Cisco Unified Communications Manager (CUCM) 12.5
  • Cisco Unified Communications Manager IM and Presence (IMP) 12.5
  • Cisco Unity Connection 12.5
  • Cisco Emergency Responder 12.5
  • Cisco Paging Server 12.5
  • Cisco Expressway (MRA) 12.5
  • Cisco Unified Contact Center Express (UCCX) 12.0
  • Cisco Meeting Server (CMS)

Outline

Module 1: Tools for Managing UC Collaboration 12.5

  • Prime Collaboration Deployment Manager Overview 12.5

  • Bulk Admin Tool (BAT)

  • Importing and Exporting Settings

  • Importing and Exporting Users

  • Importing and Exporting Phones

  • Phone Migrations

  • CUCM Upgrades

  • Loading COP Files

Module 2: Unified Communication Manager 12.5

  • Supported IP Phone Models

  • Unsupported IP Phone Models

  • Video Endpoints supported

  • Cisco Headsets

  • Cisco Smart Licensing

  • Activation Code Based Device On-Boarding

  • Cisco Phone Configurations

  • Creating and Modifying Phone and Configuration

  • Cisco UCM Configuration

  • Services

  • Redundancy

  • Service Parameters

  • Enterprises Parameters

  • Jabber Configuration File Management

  • Elliptic Curve Cryptography (ECC)

  • TLS Versions and Requirements

  • LDAP Integration

    • Synchronization

    • Authentication

    • Attribute Mapping

    • Filters

  • Partitions and CSSs Configuration

  • Implementing Calling Privileges

  • Call Hunting and Queuing

  • Music on Hold

  • Implementing Extension Mobility

  • Single Number Reach

  • Troubleshooting UCM Features

  • Dialed Number Analyzer

  • RTMT

  • Log Collection

  • Trouble Shooting Call Flows

  • Use RTMT to View Performance Counters

  • IPv6-Only Support

  • Secure Calling

 Module 3: Gateway

  • Gateway Overview

  • Cisco H323 Gateways

  • Cisco MGCP Gateways

  • Cisco IOS SIP Gateways

  • Cisco Unified Sip Proxy

  • Use RTMT to View Performance Counters

 Module 4: Cisco Emergency Responder (CER) 12.5

  • CER Overview

  • Configuring Users and Role-Based System Access

  • Cisco Emergency Responder Administration Interfaces

  • Adding new switches

  • Notification by IP Subnet

  • Notification by Switch Port

  • SNMP Overview

  • Emergency Notifications Paging

Module 5: Cisco Unified Communications Mobile and Remote Access (MRA)

  • MRA Overview

  • Expressway Edge

  • Securing with edge

  • MRA Components

  • B-T-B Video from Expressway

  • Certificates

Module 6: Integrating Cisco Unified IM and Presence 12.5

  • Configure Service Discovery

  • DNS Record Requirements

  • Install Cisco Jabber

  • Cisco Jabber in Softphone Mode

  • Set Up Cisco Jabber in Full UC Mode

Module 7: Integrating Cisco Unity Connection 12.5

  • Cisco Unity Connection Integration Using SIP

  • Cisco Unity Connection Administration

  • Configuring Search spaces and Partitions

  • Cisco Unity Connection Integration Troubleshooting Tools

  • Port Monitor

  • Troubleshooting UCX Features

  • Trace MWI Issues

  • Monitor a SIP Call Flow

  • RTMT

  • Log Collection

  • Using Port Monitor to Troubleshoot Voice Mails

  • Voicemail Launch from Self Care Portal

 Module 8: Cisco Meeting Server (CMS) 

  • Introduction to Cisco Meeting Server

  • Configuring CMS

  • Configuring Meetings with CMS

  • Configuring Spaces with CMS

  • Scheduling Meeting with TMS

Module 9: Cisco UCCX 12.x

  • Introduction

  • Cisco Setting up an Agent

  • Skills

  • Queues

  • Basic Scripting (Overview)

  • Configuring Application

  • Reporting

  • CUIC

  • Finesse

Module 10: Cisco Paging Server (InformaCast)

  • InformaCast Overview

  • InformaCast Administration

  • IP Phone Paging

  • Analog Paging

  • Multicast Requirements

  • Using InformaCast

Module 11: Troubleshooting

  • Using Troubleshooting Methodology

  • Analyze the Troubleshooting Process

  • Troubleshooting Methodology in Complex Environments

  • Define the Problem

  • Gather Facts

  • Consider Possibilities

  • Create an Action Plan

  • Implement an Action Plan

  • Observe Results

  • Restart the Problem-Solving Process

  • Document Facts

  • Using Troubleshooting and Monitoring Tools

  • Cisco Unified Serviceability

  • Cisco Unified RTMT Performance Monitor and Data Logging

  • Trace File Collection

  • Troubleshooting Common Gateway and Endpoint Registration Issues

  • IP Phone Initialization

  • Common DHCP-Related and TFTP-Related Issues

  • Using Ping to Cisco IP Phones

  • Cisco Unified IP Phone Status Messages

  • Cisco Unified IP Phone Network Configuration

 LABS:

CUCM Labs

  • Smart Licensing

  • TLS Versions and Requirements

  • Registering Phones and Configuring End Users

  • Configure Partitions and CSS for Accessing Directory Numbers

  • Implementing Call Coverage

  • Implement Call Hunting in Cisco Unified Communications Manager

  • Implementing PSTN Calling Using MGCP Gateways

  • Integrate a Cisco IOS MGCP Gateway with Cisco Unified Communications Manager

  • Implement Inbound and Outbound PSTN Calling

  • Implementing PSTN Calling Using H.323 Gateways

  • Implement Inbound and Outbound PSTN Calling Using SIP Gateways

  • Add an SIP Gateway in Cisco Unified Communications Manager

  • Implementing Annunciators and MOH

  • Implement Annunciator and MOH

  • Implementing Conference Bridges

  • Implement Cisco Unified Communications Manager Conference Bridge Media Resources

Unity Connection Labs

  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager

  • Change the Phone for the next section

  • Integrate Cisco Unity Connection with Cisco PLM

  • Configure Cisco Unified Communications Manager for a SIP Integration

  • Discover Call Routing in Cisco Unity Connection

  • Partition and Search Spaces

  • Configure Call Forward Based on Call Classification

  • Back Up Cisco Unity Connection

  • Configuring Cisco Unity Connection Users

  • Modularize and Automate User Creation

  • Access User Pages and Web Inbox

  • Manage User Greetings

  • Mailbox Quotas and Message Aging

  • Configuring Cisco Unity Connection System Settings

  • Integrate Cisco Unity Connection with the LDAP Server

  • Import Users from the Cisco Unified Communications Manager

  • Test Voice Messaging Behavior

  • Implementing Cisco Unity Connection Call Management

  • Create a Dial Plan and Set Up Site-Specific Directory Handler

  • Create an Interview Call Handler

  • Configure a New Auto-Attendant

  • Configuring Cisco Unified Messaging

  • Enable Integrated Messaging

  • Configure Unified Messaging

  • Secure Messaging

  • Monitor a SIP Call Flow

Cisco Unified Communications IM and Presence (IMP) 12.5

  • Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager

  • Set Up Cisco Unified Communications Manager for Presence Integration

  • Set Up Cisco Unified Communications IM and Presence

  • Configure Service Discovery

  • Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber

  • Set Up Cisco Jabber in Full UC Mode

  • You verified that video calls and desktop sharing were successfully tested

  • Use Jabber Config File Generator to Enable Features

  • You verified that offline messages cannot be sent

  • Enable Voice Messaging in Cisco Jabber

  • Use RTMT to View Performance Counters

  • Configure LDAP and UDS Directory Access

  • Provisioning with Cisco Prime Collaboration

 Cisco Unified Contact Center Express (UCCX) 12

  • Add a Call Control Group

  • Add a Cisco Media Termination Dialog Control Group

  • Add a Cisco Unified CCX Script Application

  • Add a Cisco Unified CM Telephony Trigger

  • Call and test a newly configured application

  • Assign an IPCC Extension to your agent phone

  • Observe the RmCm Provider Information

  • Associate the agent phone with the RmCm Provider

  • Create a Resource Group

  • Create a Skill

  • Assign a Resource Group and Skills to your agent

  • Create a Contact Service Queue

  • Display the Agent-based Routing settings

  • Make team assignments for your agent

  • Start the Finesse Agent Desktop

  • Modify your application to use the icd.aef script

  • Use a skills based CSQ to route calls

 Cisco Meeting Server (CMS)

  • Configure a Meeting

  • Configure Spaces

  • Use TMS to Schedule meetings

  • Configure End Users

Cisco Paging Server

  • Explore and Administer the Cisco Paging Server

Cisco Emergency Responder (CER)

  • Explore and Administer the Cisco Emergency Responder

Cisco Mobile Remote Access (MRA)

  • Setup Mobile Remote Access

Training Location

Virtual Classroom
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Your City, Your Province
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