Supporting and Troubleshooting Windows 10 (M10982)

In this course, you will learn to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. You will learn how to install & customize Windows 10 operating systems and apps, configure local & remote network...

Course Outline

In this course, you will learn to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. You will learn how to install and customize Windows 10 operating systems and apps, configure local and remote network connectivity and storage along with how to configure data security, device and network security, and maintain, update, and recover Windows 10.

Note:

  • Redeem five SATVs* for a Classroom, Virtual Classroom, or Virtual Classroom Fit session
  • Redeem five SATVs for an individual GK Digital Learning course plus digital Microsoft Official Courseware (dMOC)
  • Redeem two SATVs for an individual GK Digital Learning course
What You'll Learn
  • Design the processes involved in planning and using a troubleshooting methodology for Windows 10
  • Troubleshoot startup issues and operating system services on a Windows 10 PC
  • Resolve issues related to hardware devices and device drivers
  • Troubleshoot Windows 10 PCs remotely
  • Troubleshoot issues related to network connectivity
  • Troubleshoot client configuration failures and GPO application issues
  • Troubleshoot issues related to user settings
  • Troubleshoot remote connectivity issues
  • Resolve issues related to accessing resources from computers that are domain-joined
  • Resolve issues related to accessing resources from computers that are not domain-joined
  • Troubleshoot issues related to application installation and operation
  • Recover a PC running Windows 10
Who Needs To Attend
  • IT professionals who administer and support Windows 10 desktops, devices, users, as well as associated network and security resources
  • Enterprise Desktop Support Technicians (EDST) who:
    • Provide Tier 2 support to users running Windows 10 PCs and devices in medium to large enterprise organizations within a Windows domain environment
    • Focus on broad range of technical issues for Windows operations systems, devices, cloud services, applications, networking, and hardware support
    • Resolve technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings, and device synchronization
    • Provide local and remote network access, access to applications, access to data and printers, authentication, Endpoint security and policy, OS, and data recovery
Prerequisites
  • Networking fundamentals, including TCP/IP, User Datagram Protocol (UDP), and Domain Name System (DNS)
  • Microsoft Active Directory Domain Services (AD DS) principles
  • Understanding of the Public Key Infrastructure (KPI) components
  • Windows Server 2012 R2 fundamentals
  • Microsoft Windows Client essentials experience with Windows 10
  • Installing and Configuring Windows 10 (M20697-1)
  • Deploying and Managing Windows 10 Using Enterprise Services (M20697-2)
Training Exclusives

This course comes with 12 months access to the following benefits:

  • Practice Labs
  • 24x7 Mentoring
  • Indexed Class Recordings
  • Unlimited Retakes
  • Digital Courseware
Course Outline
1. Implementing a Troubleshooting Methodology
  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps and Troubleshooting Tools
2. Troubleshooting Startup Issues
  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives
3. Troubleshooting Hardware and Device Drivers
  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry
4. Troubleshooting Remote Computers
  • Using Remote Desktop and Remote Assistance
  • Remoting with Windows PowerShell
5. Resolving Network Connectivity Issues
  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Troubleshooting Name Resolution
6. Troubleshooting Group Policy
  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues
7. Troubleshooting User Settings
  • Troubleshooting Sign-in Issues
  • Troubleshooting the Application of User Settings
8. Troubleshooting Remote Connectivity
  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess
9. Troubleshooting Resource Access within a Domain
  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Printer Access Issues
10. Troubleshooting Resource Access for Non Domain Member Clients
  • Configuring and Troubleshooting Device Registration, Work Folders, and OneDrive Access
11. Troubleshooting Applications
  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps and Windows Store Apps
  • Troubleshooting Access to Company Web Applications
12. Maintaining Windows 10
  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Performance
  • Applying Applications and Windows Updates
13. Recovering Data and Operating System
  • File Recovery in Windows 10
  • Recovering an OS
Labs
Lab 1: Implementing a Troubleshooting Methodology
Lab 2: Using Troubleshooting Tools for Windows 10
Lab 3: Troubleshooting Startup Issues
Lab 4: Recovering BitLocker-Encrypted Drives
Lab 5: Troubleshooting Device Driver Issues
Lab 6: Troubleshooting Hardware Issues
Lab 7: Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance
Lab 8: Troubleshooting Remote Computer by using Windows PowerShell
Lab 9: Resolving Network Connectivity Issues
Lab 10: Resolving Name Resolution Issues
Lab 11: Troubleshooting Group Policy Application Issues
Lab 12: Resolving Group Policy Issues
Lab 13: Installing and Sharing a Printer
Lab 14: Troubleshooting Sign-In Problems
Lab 15: Troubleshooting the Application of User Settings
Lab 16: Troubleshooting VPN Connectivity
Lab 17: Configuring and Troubleshooting DirectAccess
Lab 18: Troubleshooting File Access Issues
Lab 19: Troubleshooting Access to Encrypted Files
Lab 20: Troubleshooting Printer Access Issues
Lab 21: Troubleshooting Resource Access for Clients that are not Domain Members
Lab 22: Troubleshooting Desktop Apps
Lab 23: Troubleshooting Access to Company Web Applications
Lab 24: Monitoring and Troubleshooting Performance
Lab 25: Recovering Data
Lab 26: Provisioning Computer to Comply with Company Standards

Training Location

Online Classroom
your office

your city, your province
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