• Course
  • Vendor
  • Guaranteed To Run

  • Course Start Date: 2020-09-17
  • Time: 09:00:00 - 16:00:00
  • Duration: 1 Day(s)
  • Location: Ottawa
  • Delivery Method(s): Instructor Led

Course Outline

Lessons

Course Length: 6hrs (1 day)

If you've ever had an awkward moment where:
- You aren't sure which fork to use;
- You don't know which side plate is yours;
- You've had to make small talk with a Very Important Person and been lost for words…

Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren't even aware you make.

This workshop will help you handle most of those socially difficult moments. You'll have an extra edge in areas that you may not have given a lot of thought to until now.

Learning Objectives
Specific learning objectives will include:
- Networking effectively, including making introductions, shaking hands, and using business cards appropriately.
- Dressing appropriately for every business occasion.
- Feeling comfortable when dining in business and formal situations.
- Feeling more confident about your business communication in every situation.
- Developing that extra edge to establish trust and credibility.

Target Student
Everybody in a business environment will benefit from this course. If you are in any kind of leadership position and find yourself needing to network more effectively or feel more at ease when dining in business or formal situations, then this course is for you. If you are an employee in a business setting, it will help you feel more confident about your professional communications and interactions in every situation. All can use this course to develop that extra edge, to establish trust and credibility with your clients.

Course Outline
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Business Etiquette Basics
To begin, participants will explore what etiquette is all about and what role manners play.

Test Your Business Etiquette

As a pre-assignment, you were asked come up with at least five examples of etiquette that you see at work or at home. During this session, we will review your examples; be prepared for some debate!

The Handshake
During the important first few minutes of a new relationship, a handshake is usually the only physical contact between two people. In this session, we will discuss and demonstrate the five factors of a good handshake.

Business Card Etiquette
The exchange of business cards is a common ritual when meeting a new person. We will discuss some things to keep in mind when giving and receiving business cards.

The Skill of Making Small Talk
Being able to small-talk successfully is one of the most crucial skills a businessperson can develop, but it's also one of the hardest. We'll discuss some basic do's and don't's of small talk.

Do You Remember Names?
There are four keys to remembering names. In this session, we will discuss and practice each of them.

Making that Great First Impression
During this session, we will discuss some ways that participants can make sure their first impression is perfect.

Dress for Success
It's always difficult to know just how to dress, particularly if you're meeting new people. We will cover some basic guidelines and the details of particular dress codes.

Business Dining
This session will focus on the do's and don't's of business lunches. If possible, we will practice an actual business lunch.

E-mail and Telephone Etiquette
How a businessperson presents themselves over the phone and via e-mail is just as important as their in-person impression. We'll discuss some key points of telephone and e-mail manners in both a small group and a large group setting. We'll also talk about thank-you notes.

Workshop Wrap-Up

At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Cancellation Policy

Compuease Cancellation Policy

CompuEase works hard to schedule our training and other services around your convenience. With that in mind we have the following cancellation policy for all booked training.  Notice of cancellation must be received by CompuEase 10 working days prior to the confirmed date for a no financial penalty to be incurred.  Registrants who wish to reschedule their course may do so at least 10 working days before the commencement of their course providing the course fee is paid within 30 days following the originally scheduled date of the course.   

Training Location

CompuEase Training Classroom
130 Albert Street Suite 801

Ottawa, ON
Canada   

About CompuEase Inc.

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CompuEase has been providing first class software and professional skills training to the Ottawa and Quebec area since 1988 and is now recognized as one of the most esteemed Training Centres of its kind in the region. Working closely with both the public and private sector, we offer both onsite public training at our conveniently located downtown Ottawa training centre and private and one-on-one training online or onsite.

The benefits of training with CompuEase are:

  • Fast, quality customer service
  • Highly skilled, experienced and professional trainers
  • A public class schedule, with guaranteed-to-run classes that run often
  • Learn or Come Back Free policy on all public classes
  • 24/7 After Training Support for all software training
  • Both Software and Professional Skills training
  • Training in both official languages

We offer a variety of FREE tools. We invite you to subscribe to our YouTube Channel, register for one of our free webinars, and stay up-to-date on our regular Blog posts.   

For special WORKING FROM HOME TRAINING RESOURCES, please visit our Covid-19 Resource Page where we constantly update all the training and free tools we have to offer in order to help you thrive and be productive even during the Covid-19 Pandemic.

Training Provider Rating

This vendor has an overall average rating of 4.32 out of 5 based on 231 reviews.

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Geoff was a great instructor and very knowledgeable. Loved the 1 on 1 option which allowed me to complete 2 courses in 1 day.
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Lori was excellent!
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I think I underestimated my own knowledge of the program. This is not necessarily at the fault of the course or training provider.
I found the instructor very informative and she addressed all of my questions and concerns.
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Instructor and venue were excellent. Made a full day training course enjoyable.
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The building itself is pretty dingy, but the instructor made up for it!!
Too much information in one day - instructor had to race through material, skipping some of it entirely. Start delayed by 20 minu ... Read more
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Too much information in one day - instructor had to race through material, skipping some of it entirely. Start delayed by 20 minutes due to course material not having been properly loaded on computers. These issues continued throughout class, ie some of my important menu tabs were in french, others in english. I had requested an English class. Another student had Excel 2007 instead of Excel 2010, when the rest of us and the instructor were working with 2010. I would have liked to continue to 4:00, but the instructor made it clear that her preference was to leave at 3:30, so no one said anything. The windows had to be opened because the room was too warm, but the people next to the windows were wearing their coats because they were too cold.

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