• Course
  • Vendor

Learn the best practices of multi-vendor IT management.

  • Course Start Date: 2019-08-05
  • Time: 08:30:00 - 16:30:00
  • Duration: 3 days 08:30 AM - 04:30 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led

Course Outline

Pre-Requisites

There are no formal pre-requisites though a knowledge of IT Service Management terminology would be beneficial.

Lessons

Service Integration and Management (SIAM®) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization.  This certification course covers themes such as potential benefits as well as the challenges and risks of implementing SIAM®. The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem.

WHAT YOU'LL LEARN

  • Introduction to SIAM
  • SIAM Roadmap
  • SIAM Structures
  • SIAM Roles and Responsibilities

OUTLINE

Introduction to Service Integration and Management

  • What is SIAM?
  • The history of SIAM
  • The purpose of SIAM
  • The scope of SIAM
  • SIAM and the Business Strategy
  • Value to the organization- The SIAM business case

SIAM roadmap

  • Discovery and Strategy
  • Plan and Build
  • Implement
  • Run and Improve

SIAM Structures

  • Internally Sourced Service Integrator
  • Externally Sourced Service Integrator
  • Hybrid Service Integrator
  • Lead supplier as Service Integrator

SIAM and Other Practices

  • IT Service Management
  • Lean
  • COBIT®
  • DevOps®
  • Agile

SIAM Roles and Responsibilities

  • Roles and the SIAM roadmap
  • How is a role different in a SIAM Ecosystem?
  • Customer Organization
  • Service Integrator
  • Service Provider
  • Governance Roles
  • Operational Roles
  • The Service desk in a SIAM ecosystem

SIAM Practices

  • People Practices: Managing Cross-functional Teams
  • Process Practices: Integrating Processes across service providers
  • Measurement Practices: Eneable and Reporto n End to End Services
  • Technology Practices: Creating and Tooling Strategy

SIAM Cultural Considerations

  • Cultural Change
  • Collaboration and Cooperation
  • Cross-service Provider Organization

Challenges and Risks

  • Building the Business Case
  • Level of Control and Ownership
  • Legacy Contracts
  • Commercial Challenges
  • Security
  • Cultural Fit
  • Behaviors
  • Measuring success
  • Trust/Eliminating Micro- Management

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge

x

Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out of 5 based on 424 reviews.

No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
x

Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

No comment
No comment
No comment
No comment
It was difficult to practice on my PC while trying to watch the presentation online.
No comment
David was excellent!! I am very for having this course!!

Course Reviews

No Reviews Yet