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This advanced level course will take qualified support engineers beyond design & deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a depth support engineer in order to support...

  • Course Start Date: 2019-09-23
  • Time: 09:00:00 - 19:00:00
  • Duration: 5 days 09:00 AM - 07:00 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led
REGULAR PRICE $2,795.00 Save $559.00
September 23rd
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Course Outline


Before attending this course, you must have: Attended Core Solutions of Microsoft Lync Server 2013 (20336) and Enterprise Voice and Online Services with Microsoft Lync Server 2013 (20337) You should also have a proficiency in the following areas: Active Directory Domain Services, Windows Server, data networks, Microsoft Exchange Server, and telecommunication standards that support Lync Server 2013 configurations Knowledge of UC endpoints including Lync 2013 clients and Lync Phone Edition Knowledge of SQL Server Knowledge of VoIP technologies including SIP Knowledge of formal troubleshooting methodology Knowledge of DNS, PKI, and Digital Certificates


Learn to effectively troubleshoot Lync Server 2013.

This advanced level course will take qualified support engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a depth support engineer in order to support customers with Lync Server service issues. You will use a variety of tools and resources to troubleshoot real-world scenarios related to Enterprise Voice, conferencing, application sharing, IM, and Presence. Learn how to implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a solution.

Note: Due to the advance nature of this course, it is imperative students meet or exceed all prerequisites listed.


Microsoft Specialist: Lync Depth Support Engineer

Your course includes a twelve-month subscription to these exclusive benefits*:
  • 30 days of anytime access to your course labs and lab environment
  • 12 months of 24/7 access to mentoring via chat, email, and phone
  • 12 months of on-demand access to indexed, searchable recordings of your Virtual Classroom Live or Virtual Classroom Fit class
  • 12 months of unlimited retakes of your class

* Terms and conditions may apply. Learn more about our Microsoft training exclusives.

What You'll Learn
  • Most effective tool to analyze and troubleshoot a Lync Server 2013 infrastructure in various support scenarios
  • Troubleshoot Lync authentication, Persistent Chat, Presence, and Address Book issues for internal users
  • Troubleshoot federation and remote connectivity issues related to firewall, reverse proxy, and Edge Server configurations
  • Troubleshoot web and A/V conferencing for all users
  • Troubleshoot Enterprise Voice, including configuration, call setup and teardown, and connection to external telephony systems
  • Troubleshoot voice call quality and bandwidth issues
  • Troubleshoot Lync Server voice applications
  • Troubleshoot integration issues with Exchange and SharePoint
  • Troubleshoot Lync Server HA / DR issues
Who Needs to Attend

IT support consultants and telecommunication support professionals who provide support services for unified communication solutions Support professionals who want to attain the troubleshooting skills required to become a Depth Support Engineer Helpdesk personnel and administrators who support a Lync Server 2013 environment and wish to deepen their knowledge and improve their troubleshooting skills

Course Outline
1. Reviewing Lync Server 2013 Architecture
  • Lync Server 2013 Architecture Dependencies
  • Microsoft Supported Architectures
  • Name Resolution and Certificates
  • Database Management and SQL High Availability
  • Advanced Role Based Access Control Assignment
2. Developing a Depth Support Toolkit
  • Logging
  • Network and Media Traffic Analysis
  • Lync Server Control Panel
  • Lync Server 2013 Resource Kit and Debugging Tools
  • Built-in Server Tools
  • SIP Primer
3. Troubleshooting Client Authentication, Persistent Chat, and Presence
  • Client Issues
  • Persistent Chat
  • Presence and Address Book Issues
  • Archiving Issues
  • VDI Issues
4. Troubleshooting Remote Connectivity
  • Edge Remote Connectivity
  • Federation
  • Reverse Proxy
  • Mobile Devices
  • Port Configuration
  • Remote Connectivity Testing
5. Troubleshooting Conferencing
  • Core Conferencing Modalities
  • Configuration of Office Web Apps Server
  • Conferencing Life Cycle
  • Conferencing Data
  • Lync Room System
6. Troubleshooting Enterprise Voice Configuration Issues
  • Enterprise Voice Configuration
  • Call Setup and Teardown
  • Connection to External Telephony Systems
7. Analyzing and Troubleshooting Enterprise Voice Call Quality
  • Voice Quality Issues
  • UC Devices and Peripherals
8. Analyzing and Troubleshooting Enterprise Voice Applications
  • Call Park Service
  • Troubleshooting Response Groups
  • Announcement Service
9. Troubleshooting High Availability, Disaster Recovery, and Voice Resiliency
  • Supported Lync Server 2013 High Availability Configurations
  • Load Balancing Web Services
  • Setting Appropriate Disaster Recovery Expectations
10. Troubleshooting Exchange and SharePoint Integration
  • Exchange 2013 Unified Messaging
  • Unified Contacts Store
  • Archiving and Compliance
  • SharePoint 2013 Site Mailboxes
  • SharePoint 2013 eDiscovery
Lab 1: Introduction to Lab Environment
  • Performing Active Directory Health Checks
  • Verifying Lync Service Availability
Lab 2: Troubleshooting Lync 2013 Dependencies
  • Troubleshooting Lync 2013 Dependencies
  • Troubleshooting SQL Back End Server Dependencies
  • Performing SQL Mirror Failovers
Lab 3: Using Depth Support Tools
  • Tool Tutorial
  • Provisioning User Accounts
  • Tracing Fundamentals
  • Event Logs and Synthetic Transactions
Lab 4: Troubleshooting Lync Client Access
  • Troubleshooting and Resolving Sign-in Issues
  • Troubleshooting Presence Issues
Lab 5: Troubleshooting Client-Related Issues
  • Resolving Address Book Issues
  • Resolving Persistent Chat Issues
  • Troubleshooting Client Version Policy
Lab 6: Troubleshooting Edge Connectivity
  • Troubleshooting Edge Configuration
  • Using PortQry to Troubleshoot Connectivity Issues
  • Troubleshooting Remote Connectivity
Lab 7: Troubleshooting Reverse Proxy
  • Deploying ARR as a Reverse Proxy for Lync and Exchange
  • Troubleshooting Remote Connectivity
  • Validating Mobile Client Connectivity with Lync Connectivity Analyzer
Lab 8: Troubleshooting Conferencing
  • Troubleshooting Internal Conference Issues
  • Identifying Root Causes of Conferencing Issues with Performance Monitor
  • Using Lync Monitoring Reports to Troubleshoot Conferencing Problems
  • Testing Conferencing Call Flow
Lab 9: Troubleshooting Dial Plans, Routing and Trunks
  • Identifying Dial Plan Misconfiguration
  • Troubleshooting Voice Routing Issues
  • Troubleshooting Lync 2013 Trunk Settings for Media Gateways or IP PBXs
  • Troubleshooting Inbound/Outbound Call Flow Issues from PSTN
Lab 10: Troubleshooting Voice Quality and Network Traffic Issues
  • Configuring SCOM to Monitor Lync
  • Troubleshooting Call Quality Issues
  • Analyzing DSCP Values and Port Ranges for Prioritizing Network Traffic
  • Configuring GPOs and Lync Policy for QoS
Lab 11: Troubleshooting Enterprise Voice Applications
  • Troubleshooting Response Groups
  • Troubleshooting Dial-in Conferencing
Lab 12: Deploying HA and DR and Troubleshooting Voice Resiliency
  • Configuring Lync HA and DR
  • Troubleshooting Load Balanced Configurations
  • Troubleshooting Voice Resiliency
Lab 13: Troubleshoot Lync Server Integration Issues
  • Troubleshooting Voice Mail
  • Troubleshooting Auto Attendant
  • Implementing an Integrated Lync and Exchange Solution

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

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About Global Knowledge


Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out of 5 based on 425 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more

Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.
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