• Course
  • Vendor

Get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successful

  • Course Start Date: 2019-03-25
  • Time: 08:30:00 - 17:00:00
  • Duration: 3 days 08:30 AM - 05:00 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led

This course is not currently active or has been cancelled.

The course may be available on a different date listed below.

Please call to get on waiting list
1-877-313-8881

Course Outline

Pre-Requisites

Familiarity with IT terminology and IT-related work experience are recommended.

Lessons

Learn about process improvements, benefits, and challenges of ITIL, and get your ITIL Foundation certification.

In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses.

ITIL covers five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

This course positions you to successfully complete the associated exam, which is offered on the last day of class at 3:00 pm for classroom students.  Virtual students will receive a voucher for a webcam proctored exam which they can schedule at their convenience.  Beginning on March 5th, 2018, students will receive their course materials through a link in their MyGK account.  This is a BYOD course.  Students can download their course materials and view them on a tablet/iPad or a PC/Mac.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


More than 18,000 students have taken our ITIL Foundation training. We're so confident you'll pass the ITIL Foundation exam, we guarantee your success or your money back. Visit www.globalknowledge.ca/itilguarantee for details.

What You'll Learn
  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources
Who Needs to Attend

Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

Follow-On Courses
  • ITIL® Service Lifecycle: Service Strategy
  • ITIL® Service Lifecycle: Service Design
  • ITIL® Service Lifecycle: Service Transition
  • ITIL® Service Lifecycle: Service Operation
  • ITIL® Service Lifecycle: Continual Service Improvement
  • ITIL® Service Capability: Planning, Protection, and Optimization
  • ITIL® Service Capability: Service Offerings and Agreements
  • ITIL® Service Capability: Release, Control, and Validation
  • ITIL® Service Capability: Operational Support and Analysis
Certification Programs and Certificate Tracks

This course is part of the following programs or tracks:

  • ITIL® Certifications
Why Global Knowledge?
Emphasis on Practicing, Not Preaching

Our courses maximize learning through intensive, hands-on exercises. Our experiential design puts theory into practice and dramatically improves your learning experience, professional development, and retention. It is the difference between memorizing facts and building competency. We use more challenging scenarios and offer greater detail and practice of each concept than traditional courses, so you will return to work more knowledgeable and with greater expertise.

Free Templates with Every Course

Creating templates to support your methodology is expensive and time consuming. We make it easy for you to adopt best practices quickly and easily by including our CD of 110 templates with this course. You can easily customize the templates for use throughout your organization.

Flexible Courses That Fit Your Needs

Building our courses with individual lesson objects allows us to easily customize a solution that meets the needs of your organization. From editing standard course curriculum to creating a custom course that complements the best practices of your organization, we have the experience and expertise to deliver exactly what you need.

Customization for Organizations

Using our SOLVE methodology (Surround, Originate, Launch, Validate, Evolve), we can assess your organization's unique learning needs and goals, design and implement a tailored solution, and provide continuous program improvements. We also offer curriculum-planning services to help maximize the return on your organization's training investment.

Course Outline
1. Service Management Defined
  • IT services and what they really do
  • How IT services deliver value to customers
  • Value and importance of IT service management
2. ITIL Introduction
  • Good practices
  • Ease ITIL adoption
  • ITIL qualification scheme, bodies, and certifications
3. Service Strategy
  • Design, develop, and implement service management
  • Service management as a strategic asset
  • Setting objectives and expectations
  • Identify and select prioritization opportunities
4. Service Design
  • Design and develop services
  • Develop processes
  • Design principles and methods
  • Convert strategy into services
5. Service Transition
  • Develop and improve capabilities
  • Improved methods for transitioning new and changed services into operation
  • Manage the complexity related to changes
  • Prevent undesired results while enabling innovation
6. Service Operation
  • Effectively and efficiently deliver support services
  • Ensure value to customer and service provider
  • Maintain stability while allowing for change
  • Organize to improve IT support to customers
7. Continual Service Improvement
  • Create and maintain value for customers
  • Importance of better design, introduction, and operation of services
  • Improving service quality, business continuity, and IT efficiency
  • Link improvement efforts to strategy, design, and transition
8. Exam-Taking Tips
  • Important techniques to help you pass your exam
9. Exam Review
10. Exam

ITIL Virtual Exam Process:

People in virtual ITIL classes will get an e-mail during class with instructions on setting up the web-based exam.

ITPreneurs is administering the exams.

As of January 1, 2012, all exam agencies are going to have to comply with APMG€(TM)s rules regarding individual candidates, which means they will now have to take their exams using a web-cam proctor.  Students will no longer be allowed to nominate their own live proctor. The proctors will be supplied by the exam agencies and they do have native English-speaking proctors.  Exams can be taken at any time of the day or night and can even be taken from the student€(TM)s home now.  Students will need to have a web-cam, but the standard web-cam that comes embedded in most laptops is perfectly acceptable.

 We ask for 5 business days between submitting information to ITPreneurs and when they want to test.

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge

x

Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.38 out of 5 based on 421 reviews.

No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
x

Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

No comment
No comment
No comment
No comment
It was difficult to practice on my PC while trying to watch the presentation online.
No comment
David was excellent!! I am very for having this course!!
No comment
Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, ... Read more
x

Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, talking about other classes, and talks about how Excel/technology has changed) took up way too much time. The course could have been condensed or better focus would have been great

Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course m ... Read more
x

Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course materials as soon as possible.

Course Reviews

This course has an overall avarage rating of 3.89 out of 5 based on 30 reviews.

Previous

Dilgeet Badial attended this course Dec 2018

Facilities

Course Content

Delivery Structure

Instructor Ability

No comment

Phil Callas attended this course Oct 2018

Facilities

Course Content

Delivery Structure

Instructor Ability

No comment

Sean Mulhern attended this course Nov 2017

Facilities

Course Content

Delivery Structure

Instructor Ability

This was a lot of information to absorb in such a short time. The training provider was great, my only recommendation was to shorten the am... Read more
x

This was a lot of information to absorb in such a short time. The training provider was great, my only recommendation was to shorten the amount of time spent on personal experiences. It's hard to take in all the additional and sometimes unnecessary information, when we already have a lot to learn in such a short timeframe.

David Firstbrook attended this course Sep 2017

Facilities

Course Content

Delivery Structure

Instructor Ability

No comment

Haseeb Kashmeri attended this course Jul 2017

Facilities

Course Content

Delivery Structure

Instructor Ability

NA

Julien Coulombe attended this course Feb 2017

Facilities

Course Content

Delivery Structure

Instructor Ability

The training provider was very good.

James Hay attended this course Apr 2016

Facilities

Course Content

Delivery Structure

Instructor Ability

No comment

Adam Carr attended this course Feb 2016

Facilities

Course Content

Delivery Structure

Instructor Ability

No comment

Kate DeWolf attended this course Dec 2015

Facilities

Course Content

Delivery Structure

Instructor Ability

No comment

Avet Khachoyan attended this course Oct 2015

Facilities

Course Content

Delivery Structure

Instructor Ability

na

Drew Post attended this course Sep 2015

Facilities

Course Content

Delivery Structure

Instructor Ability

No comment

Gary Smith attended this course Sep 2015

Facilities

Course Content

Delivery Structure

Instructor Ability

No comment

Jeff Wood attended this course Jul 2015

Facilities

Course Content

Delivery Structure

Instructor Ability

Instructor was both knowledgeable and personable - I would definitely consider taking another class with him!

Charles Orchard attended this course Apr 2015

Facilities

Course Content

Delivery Structure

Instructor Ability

No comment

Karen Hibbard attended this course Mar 2015

Facilities

Course Content

Delivery Structure

Instructor Ability

No comment

Johnny Gillard attended this course Aug 2014

Facilities

Course Content

Delivery Structure

Instructor Ability

it was good just a bit too fast.

Kirsten Bruce attended this course Jan 2014

Facilities

Course Content

Delivery Structure

Instructor Ability

No comment

Gary Smith attended this course Oct 2013

Facilities

Course Content

Delivery Structure

Instructor Ability

Very good course.

Isabelle Canton attended this course Sep 2013

Facilities

Course Content

Delivery Structure

Instructor Ability

No comment

Randall Paul attended this course May 2013

Facilities

Course Content

Delivery Structure

Instructor Ability

No comment
Next

More Courses from Global Knowledge

GLOBAL KNOWLEDGE
2019-03-27
Virtual
GLOBAL KNOWLEDGE
2019-02-25
Virtual

More Courses in 'ITIL Training ' Category