• Course
  • Vendor

In this short course, you'll gain tools and insight into effective approaches for managing conflict and those difficult conversations we find ourselves trying to avoid.

  • Course Start Date: 2019-03-08
  • Time: 15:00:00 - 17:00:00
  • Duration: 1 day 03:00 PM - 05:00 PM
  • Location: Virtual
  • Delivery Methods(s): Virtual Instructor Led
$180.00
REGULAR PRICE $225.00 Save $45.00
2 discount seats left!
or make an offer

Course Outline

Pre-Requisites

None.

Lessons

Learn to deal with difficult subjects in business situations.

In this short course, you'll gain tools and insight into effective approaches for managing conflict and those difficult conversations we find ourselves trying to avoid. Prepare yourself by becoming aware of the roles emotion and personality play. Learn to get past the procrastination to take in the big picture and really listen.

This is a virtual short course, specially designed to give you a quick, convenient way to earn PMI PDUs or concentrate on a specialized topic. This course is also part of our PMP® Renewal Program.

What You'll Learn
  • Avoid avoiding the unpleasant conversations and situations
  • Deal with difficult people and situations
  • How emotions and personalities affect situations
  • Steps to de-escalate tense and or emotional situations
  • Become a better observer of people and their personalities
  • Prepare for your next challenging conversation with a plan!
Who Needs to Attend

PMP-certified project managers, IT project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, program managers, project sponsors, and project team members who want to continue to develop their skills and renew their PMP certification.
Course Outline

1. Everyone encounters challenging conversations
  • Key executive skill and common issue for executives
  • Why do we avoid them?
  • Why do we delay dealing with these issues?
2. Understanding what develops into challenging conversations
  • Key reasons for these challenges
  • How do you become aware of these challenges
3. Dealing with strong emotion - yours and/or theirs
  • Emotions derail rational thought
  • Do not let emotions cloud your judgment
4. Hidden costs of avoiding these conversations
  • What happens to productivity and the environment
5. Discovering what diffuses challenging situations
  • How do you step into the breach
6. When they just won't listen to what you have to say
  • Emotions are too high, irrational behavior occurs
7. Beginning a difficult conversation
  • Preparation needed before starting the conversation
8. Being aware of what's going on beneath the surface
  • Understanding the nuances of people
  • Getting to know personalities and their differences
9. Managing the real conversations taking place during every interaction
  • Three conversations typically take place
  • Be aware of your thinking pattern during the conversation
10. Steering the conversation to maximize the outcome
  • Learn from every conversation
  • Keep the focus on the objectives

 

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge

x

Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.38 out of 5 based on 421 reviews.

No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
No comment
Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
x

Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

No comment
No comment
No comment
No comment
It was difficult to practice on my PC while trying to watch the presentation online.
No comment
David was excellent!! I am very for having this course!!
No comment
Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, ... Read more
x

Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, talking about other classes, and talks about how Excel/technology has changed) took up way too much time. The course could have been condensed or better focus would have been great

Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course m ... Read more
x

Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course materials as soon as possible.

Course Reviews

No Reviews Yet

More Courses from Global Knowledge

GLOBAL KNOWLEDGE
2019-03-21
Virtual
GLOBAL KNOWLEDGE
2019-09-16
Virtual
GLOBAL KNOWLEDGE
2019-08-26
Virtual

More Courses in 'Communication Management' Category

GLOBAL KNOWLEDGE
2019-08-09
Virtual
GLOBAL KNOWLEDGE
2019-04-19
Virtual
GLOBAL KNOWLEDGE
2019-06-07
Virtual