• Course
  • Vendor

In this 3 day course, you'll learn how to: lead project teams through more effective communication, Identify motivational value systems to improve productivity & cooperation, recognize the role of business & personal ethics in leadership & more.

  • Course Start Date: 2019-02-25
  • Time: 08:30:00 - 16:30:00
  • Duration: 3 days 08:30 AM - 04:30 PM
  • Location: Mississauga
  • Delivery Methods(s): Instructor Led

Course Outline

Pre-Requisites

Project Management Fundamentals (PM01) IT Project Management (PM11)

Lessons

Relationship management for project management success.

Managing a successful project involves more than schedules, templates, and paperwork. It requires the application of strong interpersonal management skills to work effectively with people in a variety of roles.

The skills you'll learn in this course will enable you to apply effective leadership strategies, improve your interpersonal communication, become more influential, help guide your staff through change, deal with conflict and practice ethical principles during the entire project management process.

With the aid of the hands-on case study exercises, you'll learn to create a motivating team atmosphere and ultimately manage your project successfully.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

What You'll Learn
  • Manage stakeholders and teams
  • Assess and apply leadership styles
  • Improve communication
  • Enhance influence and power bases
  • Motivate team members
  • Lead effective project teams
  • Coach team members
  • Practice change management
  • Manage individual and team conflict
  • Practice ethical project management
  • Create a Leadership Development Plan
Case Study

This course features an evolving case study that puts you in charge of a large, international project. You'll manage a team of over 300 members working in four countries as you execute multiple tasks, including:

  • Influencing key stakeholders
  • Managing a dysfunctional project team
  • Creating a motivation plan for a team with morale problems
  • Introducing a major change to a project team
  • Conducting a negotiation between a project manager and customer around scope creep
  • Dealing with an ethical situation
Who Needs to Attend

Associate project managers, project managers, IT project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers and program managers.

Follow-On Courses
  • Quality for Project Managers (PM06)
  • Schedule and Cost Control (PM03)
Certification Programs and Certificate Tracks

This course is part of the following programs or tracks:

  • Advanced Certificate of Completion in Business Analysis
  • Associate's Certificate in Project Management
  • Associate's Certificate in IT Project Management
  • Advanced Certificate of Completion in Project Management
  • Advanced Certificate of Completion in IT Project Management
Course Outline
1. Introduction to Project Leadership
  • What Is Project Management?
  • Role of Project Manager as Organizational Leader
  • Begin Developing Leadership Development Plan
  • The Triple Constraint
  • Leadership Skills
  • Stakeholders
2. Leadership and Management
  • Leadership vs. Management
  • Leadership Orientation
  • Management Styles
  • Three Functions of Management
  • Trait Theory
  • Fiedler's Contingency Model
  • The Leaders Window
3. Interpersonal Communication
  • The Communication Loop
  • Filters and Barriers
  • The Interpersonal Gap
  • Active Listening
4. Influence
  • Influences on a Project Manager
  • Influence Styles
  • Power and the Project Manager
5. Motivation
  • Motivation Theories
  • Motivating Under-Performing Team Members
  • Rewards and Behavior
  • Creating a Motivation Plan
  • Vroom's Expectancy Theory
6. Effective Teams
  • Team Roles
  • Stages of Project Team Development
    • Forming
    • Storming
    • Norming
    • Performing
    • Deforming
  • Team Process and Functional Teams
  • Coaching Team Members
7. Change Management
  • What is Change Management?
  • Being an Organizational Change Agent
  • Influencers of Change
  • Stages of Organizational Change
  • Strategies to Manage Change
8. Conflict
  • What is Conflict?
  • Constructive Conflict vs. Destructive Conflict
  • Conflict Reactions to Avoid
  • Conflict Resolution Techniques
  • Staying Calm in Conflict Situations
  • What is Negotiation?
  • Attitudes About Negotiation
  • Negotiation Requirements
  • Formal Project Negotiation Planning
9. Ethics and Leadership
  • Ethics and Values
  • Personal and Business Ethics
  • Project Management Institute Code of Ethics and Professional Conduct
Hands-On Exercises
  • Leadership Self-Assessment
  • Leadership Style Analysis
  • Active Listening Role Play
  • Deter Influence Style Preference
  • Complete Power Base Profile
  • Morale Problem Case Study
  • Conflict Resolution
  • Negotiation Role Play
  • Conflict Resolution Case Study
  • Create Leadership Development Plan

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Global Knowledge Mississauga
30 Eglinton Avenue West Suite 301

Mississauga, Ontario
Canada   

About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.38 out of 5 based on 421 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.
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David was excellent!! I am very for having this course!!
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, ... Read more
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, talking about other classes, and talks about how Excel/technology has changed) took up way too much time. The course could have been condensed or better focus would have been great

Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course m ... Read more
x

Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course materials as soon as possible.

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