• Course
  • Vendor

In this highly interactive two-day course, you'll gain the skills to be an effective facilitator - one who can help stakeholders define their needs and form quantifiable requirements.

  • Course Start Date: 2019-03-14
  • Time: 08:30:00 - 17:00:00
  • Duration: 2 days 08:30 AM - 05:00 PM
  • Location: Kitchener
  • Delivery Methods(s): Instructor Led

Course Outline

Pre-Requisites

Business Analysis Essentials (BA10)

Lessons

Acquire the facilitation skills necessary to effectively manage requirements meetings and workshops. Business analysts have the responsibility to gather, analyze, and validate business and technical requirements for their projects, thus they need facilitation skills to manage requirements meetings and workshops.

In this highly interactive two-day course, you'll gain the skills to be an effective facilitator - one who can help stakeholders define their needs and form quantifiable requirements. You'll learn tested techniques for meeting planning and preparation, brainstorming, analysis, and decision-making. You will have the opportunity to practice these techniques in a safe environment with a trained facilitator who will give you relevant, timely feedback. Advanced topics will also be covered, including virtual facilitation, conflict  cause analysis. You will leave class with the confidence to facilitate a meeting from the planning stages, motivating group participation, building consensus, maintaining session focus, and evaluating results for lessons learned.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

What You'll Learn
  •   The role of facilitation in business analysis
  •   Plan a facilitated meeting
  •   Create an agenda and risk analysis
  •   Use the appropriate facilitation techniques in a meeting
  •   Plan for and facilitate in a virtual meeting environment
  •   Use advanced brainstorming, analysis, and decision-making techniques
  •   Manage conflict in a facilitated meeting
Who Needs to Attend
  • Systems Analysts
  • Business Analysts
  • Requirements Analysts
  • Developers
  • Software Engineers
  • IT Project Managers
  • Project Managers
  • Project Analysts
  • Project Leaders
  • Senior Project Managers
  • Team Leaders
  • Program Managers
  • Testers
  • QA specialists
Course Outline

1. Facilitation Basics
  •   What Facilitation Is
  •   The Role of the Facilitator
  •   To Facilitate or Not to Facilitate?
  •   Benefits of Facilitation
  •   Facilitation in Business Analysis
2. Planning a Facilitated Meeting
  •   Why Planning is Critical
  •   Defining the Purpose
  •   The Facilitated Meeting Planning Worksheet
    •   Key Characteristics of Participants
    •   Meeting Risks and Responses
3. Facilitation Techniques
  •   Building an Agenda
  •   Techniques for Facilitated Meetings
    • Brainstorming
    • Gap Analysis
    • T-Charts (or Force Field Analysis)
    • Model Types
    • Impact/Effort Grid
    • Multi-Voting
4. Conducting a Meeting
  •   Facilitation Actions
  •   Facilitation Behaviors
5. Virtual Meetings
  •   Challenge of Teleconferences and Web-Conferences
  •   Meeting with Dispersed Participants
  •   Best Practices for Virtual Meetings
6. More Techniques for Facilitation
  •   Brainwriting (Anonymous Brainstorming)
  •   Root Cause Analysis
  •   Criteria-Based Grid
  •   How Various Models Can be Used with Groups
7. Managing Conflict
  •   Understanding Conflict
  •   Good vs. Bad Conflict
  •   Resolving Conflict between Participants
  •   Resolving Conflict between Participant and Facilitator
Exercises:
  •   Complete a Facilitation Meeting Plan
  •   Create Meeting Agenda
  •   Practice Facilitating Multiple Meetings
  •   Practice Root Cause Analysis
  •   Complete a Criteria-Based Grid

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Kitchener Location
110 King St East

Kitchener, ON
Canada   

About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.38 out of 5 based on 421 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.
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David was excellent!! I am very for having this course!!
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, ... Read more
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, talking about other classes, and talks about how Excel/technology has changed) took up way too much time. The course could have been condensed or better focus would have been great

Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course m ... Read more
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Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course materials as soon as possible.

Course Reviews

This course has an overall avarage rating of 4.52 out of 5 based on 1 reviews.

Previous

Gail Dougdeen attended this course Jul 2012

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Delivery Structure

Instructor Ability

Course is as described. Alot of time is allowed to practice the new skill-set learned. Instructor is very knowledgable and provided additi... Read more
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Course is as described. Alot of time is allowed to practice the new skill-set learned. Instructor is very knowledgable and provided additional information and tips. Worth while course.