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Course Outline

Pre-Requisites

• Working knowledge of converged voice and data networks • Basic knowledge of Cisco IOS gateways • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Lessons

Learn to maintain and operate a Cisco Unified Communications solution and prepare for the CICD certification exam (210-060).

In this course, you will be given an introduction to maintaining and operating a Cisco Unified Communications solution and its components, including:
• Cisco Unified Communications Manager
• Cisco Unified Communications Manager Express
• Cisco Unity Connection
• Cisco Unified Communications Manager IM and Presence Service
For self-paced learning, you will have access to this course for 12 months from the purchase date.

What You'll Learn

• Components of a Cisco Unified Communications solution and identify call signaling and media stream flows
• Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
• Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
• How to maintain a Cisco Unified Communications solution
• Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence

Who Needs to Attend

• Network Video Engineer
• Voice/UC/Collaboration/Communications Engineer
• Collaboration Tools Engineer
• Collaboration Sales/Systems Engineer

Why Global Knowledge
The Global Knowledge CICD lab environment offers a unique, real-world environment for learning how to configure and administer IP telephony, IM, Presence, and voicemail. The CICD class focuses on implementation and administration, offering you a preconfigured environment that has:
• All necessary services installed and the system setup preconfigured
• A complete dial plan that uses a SIP trunk to access a simulated PSTN
• Unity Connection servers that provide voice mail capabilities
• IM and Presence Servers that provide Cisco Presence capabilities
• A Microsoft Domain Controller providing DNS, DHCP, Active Directory, and LDAP
The lab environment features a partially configured cluster with HQ, Branch A, and PSTN phones. Our Collaboration courses provide a simulated PSTN, enabling you to gain an understanding of the North American Numbering Plan (NANP) and the concepts associated with a variable-length on-net dial plan supporting multiple sites with overlapping extensions.
• Deploy Cisco Unified Communications Manager 10.5
• Deploy Cisco Unified Communications Manager Express 9.1
• Deploy Cisco Unity Connection 10.5
• Work with the Disaster Recovery Service
• Work with Cisco Real Time Monitoring Tool (RTMT)
• Work with various IP phones and Cisco IP Communicator per student pod
â—¦ Two internal 9951 phones and IP Communicator
â—¦ One test phone allowing students to test outcalling to the PSTN and incoming calling from the PSTN
• Work with a real dial plan including:
â—¦ 911
â—¦ 3-digit service codes: 411, 511, etc.
â—¦ 7-digit local numbers: 555-1901
â—¦ 10-digit local numbers: 416-777-1901
â—¦ 11-digit long distance numbers: 1-733-802-1901
â—¦ International numbers: 011441902

Our next-generation Cisco Collaboration platform combines the Cisco Unified Computing System (UCS) with a VMware DRS cluster, distributing the load for individual classrooms across 16 UCS B-Series blades provisioned with 1.6 TB of RAM. Taking advantage of the improved performance of the UCS environment, we can deploy additional capabilities while improving classroom performance. Our new UC on UCS lab environment provides enhanced and exclusive labs that you won't find with any other training provider.

Prerequisites

• Working knowledge of converged voice and data networks
• Basic knowledge of Cisco IOS gateways
• Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Follow-On Courses
• CIVND2 - Implementing Cisco Video Network Devices v1.0
• CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0

Outline
1. Cisco Unified Communications Solutions
• Understanding the Components of Cisco Unified Communications Solutions
• Understanding the Characteristics of Cisco Unified Communications Solutions

2. Administrator and End-User Interfaces
• Understanding Administrator Interfaces
• Understanding End-User Interfaces

3. Call Flows in Cisco Call Control Platforms
• Understanding Call Flows and Call Legs
• Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
• Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

4. Endpoint and End-User Administration

• Understanding End-User Characteristics and Configuration Requirements
• Understanding End-User Implementation Options
• Understanding Endpoint Characteristics and Configuration Requirements
• Understanding Endpoint Implementation Options

5. End User Telephony and Mobility Features
• Understanding Telephony Features
• Enabling Telephony Features
• Understanding Mobility Features
• Enabling Mobility Features

6. Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
• Understanding Cisco Unity Connection
• Understanding End User and Voice Mailbox Characteristics and Configuration
Requirements
• Understanding End User and Voice Mailbox Implementation Options
• Understanding Cisco Unified Communications Manager IM and Presence Service
• Enabling Cisco Unified Communications Manager IM and Presence Service

7. Cisco Unified Communications Solutions Maintenance

• Providing End-User Support
• Understanding Cisco Unified Communications Manager Reports
• Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
• Monitoring the System with Cisco Unified Real-Time Monitoring Tool
• Monitoring Voicemail in Cisco Unity Connection
• Understanding the Disaster Recovery System

Labs

Discovery Lab 1: Verify System Information
Discovery Lab 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
Discovery Lab 3: Verify Voicemail Integration
Discovery Lab 4: Discover the Cisco Unified Communications Manager CoS Implementation
Discovery Lab 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
Discovery Lab 6: Discover the Cisco Unified Communications Manager Express COR Implementation
Discovery Lab 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
Discovery Lab 8: Configure and Verify Endpoint Basic Configuration Elements
Discovery Lab 9: Device Settings Configuration
Discovery Lab 10: Configure Cisco Extension Mobility
Discovery Lab 11: Configure Hunt Groups
Discovery Lab 12: Configure Cisco Unified Mobility on HQ Phone 1
Discovery Lab 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
Discovery Lab 14: Verify the Cisco Unity Connection Integration
Discovery Lab 15: Configure a User Template
Discovery Lab 16: Configure a User
Discovery Lab 17: Configure Cisco MediaSense for Video Greeting
Discovery Lab 18: Configure Cisco Unity Connection for Video Greeting
Discovery Lab 19: Use Cisco Unified Reporting
Discovery Lab 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
Discovery Lab 21: Generate User Reports
Discovery Lab 22: Generate and View a QoS Detail Report
Discovery Lab 23: Generate and View a Gateway Utilization Report
Discovery Lab 24: Generate a Cisco Unity Connection Serviceability Report
Discovery Lab 25: Generate Cisco Unified Serviceability Reports

Lab 1: Remote Lab Access
Lab 2: Explore Administrator Interfaces
Lab 3: Explore End-User Interfaces
Lab 4: Enhanced - Explore Call Flows in Cisco Unified Communications Manager
Lab 5: Enhanced - Explore Call Flows in Cisco Unified Communications Manager Express
Lab 6: Implement End Users
Lab 7: Enhanced - Implement Endpoints
Lab 8: Enhanced - Enable Telephony Features
Lab 9: Enhanced - Enable Mobility Features
Lab 10: Enhanced - Implement End Users and Voice Mailboxes
Lab 11: Enable Cisco Unified Communications Manager IM and Presence Service
Lab 12: Provide End-User Support
Lab 13: Generate Cisco Unified Communications Manager CAR Tool Reports
Lab 14: Monitor the System with Cisco Unified RTMT
Lab 15: Back Up Cisco Unified Communications Manager

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country   

About Global Knowledge

x

Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.38 out of 5 based on 419 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.
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David was excellent!! I am very for having this course!!
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, ... Read more
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, talking about other classes, and talks about how Excel/technology has changed) took up way too much time. The course could have been condensed or better focus would have been great

Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course m ... Read more
x

Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course materials as soon as possible.

Facilitator was excellent
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