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This one-day conflict management workshop helps build effective conflict resolution skills in people who manage or influence others.

  • Course Start Date: 2019-03-22
  • Time: 08:30:00 - 16:30:00
  • Duration: 1 day 08:30 AM - 04:30 PM
  • Location: Toronto
  • Delivery Methods(s): Instructor Led
$556.00
REGULAR PRICE $695.00 Save $139.00
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Course Outline

Pre-Requisites

There are no prerequisites for this course.

Lessons

Conflict, put quite simply, is a disagreement between two or more parties that creates a feeling of discomfort resulting in a change in behaviour by at least one of the parties. Sometimes the change is quite visible, as in the case where arguments break out; other times it is quite subtle and involves changes in tone of voice and/or body language.

Conflict in the workplace is a distraction at best and a disruption at worst. Managers must be aware of conflict among their team members and be prepared to provide the tools to help the team resolve it. And, when team members can't resolve conflict, managers must be prepared to step in.

This one-day conflict management workshop helps build effective conflict resolution skills in people who manage or influence others.

Benefits for the Individual
  • Understand what conflict is and where it comes from
  • Learn and apply the tools to manage or resolve conflict in the workplace
  • Learn how to turn conflict into an opportunity for the team
  • Understand your conflict management style
  • Demonstrate ways to modify your style to suit the circumstance
  • Deal more effectively with difficult people
Benefits for the Organization
  • Increased collaboration and teamwork as conflicts are managed early and effectively
  • A faster return-to-productivity once conflicts are managed or resolved
  • Improved coaching skills for managers of people
  • Fewer issues that result in conflict
What You'll Learn
  • Ensure your communication style does not build conflict
  • Use a variety of question types to explore the opinions and insights of others
  • Prevent misunderstandings from becoming conflicts
  • Manage or resolve conflicts faster and with greater impact
Who Needs to Attend

Anyone who manages or influences others in the workplace

Follow-On Courses
  • The Power of Influence in the Workplace
  • Communicating for Clarity
Course Outline
1. What conflict is and where it comes from
2. Conflict management tools
3. Determining your conflict management style
4. Modifying your conflict management style to suit the circumstance
5. Turning conflict into an opportunity for the team

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

GK at ctc Toronto
595 Bay Street

Toronto, ON
Canada   

About Global Knowledge

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Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.38 out of 5 based on 421 reviews.

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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ... Read more
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Wasn’t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasn’t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didn’t show up for class (IT didn’t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasn’t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did. I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

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It was difficult to practice on my PC while trying to watch the presentation online.
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David was excellent!! I am very for having this course!!
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, ... Read more
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Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, talking about other classes, and talks about how Excel/technology has changed) took up way too much time. The course could have been condensed or better focus would have been great

Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course m ... Read more
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Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course materials as soon as possible.

Course Reviews

This course has an overall avarage rating of 4.29 out of 5 based on 4 reviews.

Previous

Tony Marquez attended this course Jul 2018

Facilities

Course Content

Delivery Structure

Instructor Ability

Facilitator was excellent

Tim Hines attended this course Dec 2013

Facilities

Course Content

Delivery Structure

Instructor Ability

Instructor was exceptional

Tim Hines attended this course Dec 2013

Facilities

Course Content

Delivery Structure

Instructor Ability

It was a great class where the instructor provided lots of relevant examples to apply to day to day use utilizing the course material as a g... Read more
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It was a great class where the instructor provided lots of relevant examples to apply to day to day use utilizing the course material as a guideline.

Tim Hines attended this course Dec 2013

Facilities

Course Content

Delivery Structure

Instructor Ability

This course was absolutley amazing. It provided me with wonderful tools to use in my work and day to day activities. Ross Rennie was our... Read more
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This course was absolutley amazing. It provided me with wonderful tools to use in my work and day to day activities. Ross Rennie was our instructer and he was phenommenal. He was knowledgable, entertaining and very welcoming to everyone in the course. Is it wrong to say that I was excited to get back to work in order to implement these new tools?

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