Administering Windows Server 2012 (M20411)

This course is part two of a series of three courses. Through this series you will gain the skills and knowledge necessary to implement a core Windows Server 2012 infrastructure in an existing enterprise environment.

Course Outline

This course is part two of a series of three courses. Through this series you will gain the skills and knowledge necessary to implement a core Windows Server 2012 infrastructure in an existing enterprise environment.

Using the prerelease version of the software, you will cover the administration tasks necessary to maintain a Windows Server 2012 infrastructure, including user and group management, network access, and data security. This course incorporates material from the Official Microsoft Learning Product 20411 and will help you prepare for Exam 70-411: Administering Windows Server 2012. Exam 70-411 is one of three exams needed for the MCSA: Windows Server 2012 certification.

What You'll Learn

• Implement a Group Policy infrastructure
• Manage user desktops with Group Policy
• Manage user and service accounts
• Maintain Active Directory Domain Services (AD DS)
• Configure and troubleshoot domain name system (DNS)
• Configure and troubleshoot remote access
• Install, configure, and troubleshoot the network policy server (NPS) role
• Implement network access protection (NAP)
• Optimize file services
• Configure encryption and advanced auditing
• Deploy and maintain server images
• Implement update management

Who Needs to Attend

System administrators and IT professionals with experience in a Windows Server 2008 or Windows Server 2012 environment, looking to acquire the skills and knowledge necessary to manage and maintain the core infrastructure required for a Windows Server 2012 environment.

Course Outline

1. Implementing a Group Policy Infrastructure

• Group Policy
• Implementing Group Policy Objects (GPOs)
• Managing Group Policy Scope
• Group Policy Processing
• Troubleshooting Policy Application

2. Managing User Desktops with Group Policy

• Implementing Administrative Templates
• Configuring Group Policy Preferences
• Managing Software with Group Policy Software Installation (GPSI)

3. Managing User and Service Accounts

• Creating and Administering User Accounts
• Configuring User Object Attributes
• Automating User Account Creation
• Configuring Managed Service Accounts

4. Maintaining AD DS

• Implementing Virtualized Domain Controllers
• Implementing Read Only Domain Controllers
• Administering AD DS
• Managing the AD DS Database

5. Configuring and Troubleshooting DNS

• Installing the DNS Server Role
• Configuring the DNS Server Role
• Configuring DNS Zones
• Configuring DNS Zone Transfers
• Managing and Troubleshooting DNS

6. Configuring and Troubleshooting Remote Access

• Configuring Network Access
• Configuring VPN Access
• Network Policies
• Troubleshooting Routing and Remote Access
• Configuring DirectAccess

7. Installing, Configuring, and Troubleshooting the NPS Role

• Installing and Configuring a NPS
• Configuring RADIUS Clients and Servers
• NPS Authentication Methods
• Monitoring and Troubleshooting a NPS

8. Implementing NAP

• NAP
• Configuring NAP
• Monitoring and Troubleshooting NAP

9. Optimizing File Services

• File Server Resource Manager (FSRM)
• Using FSRM to Manage Quotas, File Screens, and Storage Reports
• Implementing Classification Management and File Management Tasks
• Distributed File System (DFS)
• Configuring DFS Namespaces
• Configuring and Troubleshooting DFS Replication

10. Configuring Encryption and Advanced Auditing

• Encrypting Network Files with Encrypting File System (EFS)
• Configuring Advanced Auditing

11. Deploying and Maintaining Server Images

• Windows Deployment Services (WDS)
• Implementing Deployment with WDS
• Administering WDS

12. Implementing Update Management

• Windows Server Update Services (WSUS)
• Deploying Updates with WSUS

13. Monitoring Windows Server 2012

• Monitoring Tools
• Using Performance Monitor
• Monitoring Event Logs

Labs

This course utilizes pre-release software in the virtual machines for the labs.

Lab 1: Implement a Group Policy Infrastructure

• Create and Configure GPOs
• Manage Group Policy Scope
• Verify Group Policy Application
• Manage GPOs

Lab 2: Manage User Desktops with Group Policy

• Deploy Software Using Group Policy
• Implement Settings Using Group Policy Preferences
• Configure Folder Redirection

Lab 3: Manage User and Service Accounts

• Configure Password Policy and Account Lockout Settings
• Create and Associate a Managed Service Account

Lab 4: Maintain AD DS

• Deploy a Virtualized Domain Controller Clone
• Install and Configure a Read Only Domain Controller
• Configure and View Active Directory Snapshots
• Configure the Active Directory Recycle Bin

Lab 5: Configure and Troubleshoot DNS

• Configure DNS Resource Records
• Configure DNS Conditional Forwarding
• Install and Configure DNS Zones
• Troubleshoot DNS

Lab 6: Configure and Troubleshoot Remote Access

• Configure a VPN Server
• Configure a Network Policy for VPN Clients
• Configure Direct Access

Lab 7: Install and Configure a Network Policy Server

• Install and Configure NPS to Support RADIUS
• Configure a RADIUS Client

Lab 8: Implement Network Access Protection

• Configure NAP Components
• Configure the Client Settings to Support NAP

Lab 9A: Configure Quotas and File Screening Using FSRM

• Configure FSRM Quotas
• Configure File Screening

Lab 9B: Configure DFS Namespaces and Replication

• Install and Configure the DFS Namespaces Server Role
• Configure DFS Folder Targets
• Configure DFS Replication

Lab 10A: Encrypt and Recover Files Lab 10B: Implement Advanced Audit Policy Configuration

• Configure Advanced Audit Policy Configuration

Lab 11: Deploy and Maintain Server Images Using Windows Deployment Services

• Install and Configure Windows Deployment Services
• Deploy a Server Image

Lab 12: Implement Update Management

• Implement the WSUS Server Role
• Configure Update Settings
• Approve and Deploy an Update Using WSUS

Lab 13: Monitor Windows Server 2012

• Establish a Performance Baseline
• Identify the Source of a Performance Problem
• View and Configure Centralized Event Logs

Prerequisites & Certificates

Pre-Requisites

- At least one year of experience working with Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012 - Understanding of Active Directory and networking infrastructure - Installing and Configuring Windows Server 2012 (M20410) or equivalent experience - Installing and Configuring Windows Server 2012 (M20410)

Certificates offered

Certificate of Completion

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Map & Reviews

Global Knowledge
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Online Classroom
your office
your city, your province
your country   .

Reviews

 

We have not received any reviews specific to this course as yet, however here are some reviews of the training vendor.

   

It was difficult to practice on my PC while trying to watch the presentation online.

Reviewed by Cindy K. 2018

   

David was excellent!! I am very for having this course!!

Reviewed by Gabriela P. 2018

   

Everything was great, but the instructor wasted a lot of time talking about unrelated subjects (like demo-ing different programs, talking about other classes, and talks about how Excel/technology has changed) took up way too much time. The course could have been condensed or better focus would have been great

Reviewed by Amanda C. 2018

   

Did not actually receive the course materials yet (and the course has concluded). Ratings assume that I will receive the course materials as soon as possible.

Reviewed by Chris M. 2018

   

Facilitator was excellent

Reviewed by Tony M. 2018

   

the second day of training the labs/internet/something didn't work, we did not get trained on the course content. The instructor did provide alternative learning, and witty conversion. But I only received 50% of my training!

Reviewed by Sue H. 2018

   

Course did not include a printed workbook which made it very difficult to take any notes. A bit discouraging b/c the other participants all had experience with previous versions of MS Project, not exactly intro level. Topics moved along very quickly; I always felt like I was struggling to keep up, and I don't know how much I'll remember when I need to use the course content myself later. Also, the course was rescheduled a couple times to get a sufficient number of participants and an instructor.

Reviewed by Dawn D. 2018

   

Little bit basic course. I was looking a little bit higher level

Reviewed by Ashwani C. 2018

   

Very good, wish there were different levels of Pivot tables like they have in excel

Reviewed by Stacy A. 2018

   

If you are able to, Take the bus or get dropped off... 3 hrs downtown parking was $24... The course and instructor were GREAT though!

Reviewed by Lorraine E. 2018

   

Labs were not accessible at noon on the second day of the 3 day course. A workaround was created, however, it took 1/2 a day which put us way behind schedule. The instructor experienced audio problems on the second and third day and was unable to fix them. It was very difficult to follow him and I did not learn very much as a result.

Reviewed by Neil D. 2018

   

n/a

Reviewed by Catherine M. 2018

   

Have a hard copy of the Project training manual would be beneficial to make notes as we were learning. We struggled the first day with connecting issues for those participating remotely from a GK facility (each time an activity was performed the one group lost connectivity. The instructor would have to wait until they reconnected to proceed - very time consuming). I feel this did impede learning; however the instructor handled it very well!

Reviewed by Lisa P. 2018

   

I have taken GK courses in the past and this one lived up to my expectations. I will continue to recommend GK for training purposes.

Reviewed by Krysten M. 2017

   

This was a lot of information to absorb in such a short time. The training provider was great, my only recommendation was to shorten the amount of time spent on personal experiences. It's hard to take in all the additional and sometimes unnecessary information, when we already have a lot to learn in such a short timeframe.

Reviewed by Sean M. 2017

   

Direction about food not provided; first day 1 hour late because instructor couldn't log into the course presentation material; coffee machines broken; coffee cups unavailable on second day afternoon; instructor rather gruff and short-tempered; couldn't access course materials using Safari and tech support kept telling me there was nothing wrong (which there was). Had to use another browser; location of course very challenging to get parking for (and parking very expensive). Queen/Yonge not easily accessible; pricing and calls from Global Knowledge out of sync

Reviewed by Meredith A. 2017

   

The sound for the training session is bad... the teacher was cutting very often and the class students was not eared properly... beside this all good

Reviewed by Denis P. 2017

   

NA

Reviewed by Haseeb K. 2017

   

Very good course that covered a good amount of topics that pertained to vendor management. Would have scored the course 100% except that not all the information was relevant to me. The course seemed to be more focused on managing service or IS&T vendors while I was looking for vendor info on those supplying goods.

Reviewed by Cristina F. 2017

   

Lab setup is very bad

Reviewed by Denis P. 2017

   

Was a good seminar

Reviewed by Wes S. 2017

   

Excellent Facility, Excellent Instructor.

Reviewed by Vic M. 2017

   

The training provider was very good.

Reviewed by Julien C. 2017

   

The lab was poorly designed, some part of the labs couldn't work with this network design, we ask several time the instructor to take action but nothing was done, he finally send them an email but the NterOne team never proceed to any changes. I would have expect the instructor to go hands-on on the lab and try to figure it out to see how it is suppose to work even if labs are outsourced by GK.

Reviewed by Francois G. 2016

   

Lab content has to be reviewed.

Reviewed by Zo R. 2016

   

There was a lot of material to fit into 4 days of training. There was also technical problems with seeing the presentation. Also the material provided was 2 slides per page and in several cases, it was unreadable.

Reviewed by Ann D. 2016

   

The instructor was very knowledgeable and friendly. He had a upbeat attitude throughout the two sessions that made the course enjoyable. He was able to explain topics in a very simple manner. His use of whiteboard notes and graphics also helped explained these complex concepts.

Reviewed by Nino A. 2016

   

This was the first virtual class I attended and it was a very positive experience.

Reviewed by Denise S. 2016

   

Course material is out of date which did not help me gain knowledge of Azure. This course has damaged Microsoft's reputation with me and I'm an Architect responsible for recommending Cloud suppliers to clients. It will be difficult recommending Microsoft based on this course.

Reviewed by Neil D. 2016

   

Thank you

Reviewed by Jean-Louis M. 2016

   

very hands on and practical course with knowledgeable instructor

Reviewed by Yi M. 2016

   

This is one of those courses similar to a number of them at Global Knowledge that could be done in 2 days or less. We spent about l50-60% of the time working on the exercises which is fine, however it would be more helpful if at least half of the exercises were done in the class by the instructor and work through rather than just showing an talking to the canned answers on the workbook. Also, I find it very cumbersome when Global Knowledge now provided one book (course materials & exercise workbook) in one. The entire class spent way to much time flipping back and forth between the course content & the workbook when we were doing the exercises, what a waste of time!

Reviewed by Emma R. 2016

   

An excellent course for experienced Citrix techs moving from XenApp/XenDesktop 6.x or earlier to the new 7.x

Reviewed by Robert S. 2016

   

please look at using another platform for delivering the course via online. I experienced tremendously difficulty on the first day staying connected, and there was a lot of problems hearing the instructor online. Just made it somewhat frustrating to participate in the course.

Reviewed by Tammi . 2016

   

The course started at 8am ET, but I live in Calgary (Mountain Time), so it's 6am. I have to get up at 5:30am every day for 9 consecutive days. That's a bit hard for me. If it could be even half hour later (best for me is 1hr later), it would be much better.

Reviewed by Rong Y. 2016

   

This course can be done in 2 days. 3 days is a stretch.

Reviewed by Emma R. 2015

   

Would like to have the slides available to print.

Reviewed by Jamee W. 2015

   

Excellent instructor, very knowledgably, great communications and presentations skills.

Reviewed by Irma L. 2015

   

I took the virtual training. In the beginning we spent a lot of time to get every participant ready. The experience would be better if I took the classroom training.

Reviewed by Marc-Antoine J. 2015

   

The course was great however the 8:30 am start time was tough with a kid that I had to get to school. I either just made it or was within 10 minutes of the start time. A 9 am start time would be easier for people in my shoes. My classmates and I found the network slow and the network dropped a few times while working on labs. Hard copies of the lectures and labs would have been preferable. Very annoying to have to either print them out 10 pages at a time or to work only through the app.

Reviewed by Sean M. 2015

   

The course is delivered by an industry expert and it really helped when it comes to understanding applicability of certain theoretical concepts.

Reviewed by Malinga D. 2015

   

Shipping address was asked but no materials was sent. Vendor encapsulation.....

Reviewed by Samad . 2015

   

There were technical issues with Adobe Connect on 2 of the 5 days, one causing an outage for an hour or 2. I'm unable to rate the instructors presence, as we never actually saw him, which is why I just put 2.5 (average).

Reviewed by Terry M. 2015

   

na

Reviewed by Avet K. 2015

   

Great Instructor

Reviewed by Jason M. 2015

   

As virtual students, we never actually saw the instructor (only heard him), so I can't actually rate his Presence (but the field was required).

Reviewed by Terry M. 2015

   

Our instructor- Dave was very helpful and kept everyone engaged. I definitely benefited from taking this particular course. I would highly recommend it to all. thank you! Ana

Reviewed by Ana K. 2015

   

Re course materials: I wish Lab keys would have a screenshots

Reviewed by Michael K. 2015

   

Instructor was both knowledgeable and personable - I would definitely consider taking another class with him!

Reviewed by Jeff W. 2015

   

Only issue with the facility is that the image color of the projector in classroom 3 turned yellow and stayed yellow for 2.5 days.

Reviewed by Lambert W. 2015

   

This course is heavily loaded, it helps to have an overview of what "cognos manager framework" can do. It focuses on a dimentionnel approach. In my case I would have appreciated a the focus based on a relational approach.

Reviewed by Marc-Antoine J. 2015

   

The course was IT project Management. It really seemed like a Project management fundamentals course not so much IT.

Reviewed by Patrick B. 2015

   

Excellent facilitator. The course content was well balanced and spread over day.

Reviewed by Matthias F. 2015

   

Had GK before, last time was good. This time the instructor was a bit off with the teaching style. Both times they send the course materials to the wrong location, company had to re-route it.

Reviewed by Spencer L. 2015

   

The class room at GK on BAY was an oven, but they booked us at a local hotel, which was great.

Reviewed by Jean-Louis M. 2015

   

The course was really very helpful Instructor and facility were good as well. Only the missing the hardcopies material, sometime this help a lot than electronics copy. I understood the environmental policies very well, I used to work with Alberta Health and Environmental group as well with so many project. But for the course material it was required tools. For the contractors if the course falling on weekend would be great.

Reviewed by Anil R. 2015

   

I am not highly enthused about taking a course over a video link, however, I did find that this course was well presented. It's my feeling that there is no substitute for a classroom environment when it comes to learning and sharing ideas.

Reviewed by Don B. 2015

   

I have not received the training certificate.

Reviewed by Julie S. 2015

   

I really liked the useful tip cards as well as the introduction to KUMA. I feel KUMA could be used is almost any circumstance.

Reviewed by Rosemarie K. 2015

   

Too basic materials!

Reviewed by Mojtaba E. 2015

   

The only issue I encountered is that this course was cancelled multiple times before it was finally held. I would ask if there is a way to avoid frustrations with cancellation of future postings.

Reviewed by Luigi C. 2015

   

Course was great. Training provider was even better.

Reviewed by Steve B. 2015

   

I was nervous about taking my first online course but the instructor was amazing and thorough. I would love to take another course from him in the future.

Reviewed by Sarah G. 2014

   

The provider was very knowledge and very professional

Reviewed by Alice B. 2014

   

Since this is an online training, there are some items not applicable for evaluation purpose.

Reviewed by Rong Y. 2014

   

Great course and great teacher but it would have been noce to fins out Global Knowledge moved from Scott Street to Albert. Found that out when I showed up at Scott street and got off the elevator into an empty floor. I was nt alone as most in my class foudn this out the same way as well.

Reviewed by Scott M. 2014

   

The instructor was knowledgeable in Word 2010 and very pleasant to work with. My problem was with the technology used, being it was a virtual session. There were too many instances where I had to log on, too much lag, audio problems on both my end and the trainers side of things. Perhaps the pre-test should also include an audio aspect in order to trouble-shoot audio problems prior to the beginning of the class session.

Reviewed by Andrea G. 2014

   

I do not feel as though I learned any new skills from taking this course. I did enjoy some of the course material but there was something missing from it. Very basic, highly repetitive. Everyone knows how to make a "to do" list but how to you prioritize and create focus in your daily work? I still am not sure of that. Although the instructor was very good and knowledgeable, someone with more energy and enthusiasm would have been better suited to teach this course as it became a little dull in the afternoon.

Reviewed by Tania L. 2014

   

I really enjoyed the on-line class. Very helpful

Reviewed by Nathalie M. 2014

   

it was good just a bit too fast.

Reviewed by John G. 2014

   

The course material was good, although I would strongly recommend that participants be quite familiar with the PMBoK (either PMPs or CAPMs etc.) The instructor Bruce was very knowledgeable and provided some real world experience and examples.

Reviewed by Kristen M. 2014

   

Could possibly have been a 4 day course rather than 5 but there were people going at different speeds so the pace accommodated everyone. Also the lab environment perfectly for most students but a few did run into technical difficulties that had nothing to do with their inexperience with SharePoint. This was frustrating. The instructor is very knowledgeable and very helpful. I would like the contents of this course to be something we could get a certification in.

Reviewed by Angelique E. 2014

   

N/A

Reviewed by Lloyd D. 2014

   

I like the fact that we did the exercice together with the instructor to show the content/knowledge and by ourself after that. However, I would have like to do different exercices to make sure I understood the content.

Reviewed by Veronique B. 2014

   

The 3's are really not applicable as this was a webinar

Reviewed by Kelly M. 2014

   

Overall course content was good. Got behind in some of the sessions. Still need to go back to them.

Reviewed by Barb B. 2014

   

The ONLY reason facilities is marked low is because you asked about parking. The location is not conducive to finding parking. Otherwise - fantastic! And I loved the coffee bar!

Reviewed by Rosemarie K. 2014

   

Training provider is good but I was particularly impressed with Mr. Gilles Marcil who was our instructor for this course. He is well prepared and explains matter very well.

Reviewed by Dalibor B. 2014

   

I was truly impressed with the format and information given. Clear and precise.

Reviewed by Chantal . 2014

   

Course was too long, ended up not really understanding anything after the afternoon break. Took a day with our IT to load Mozilla, and still had difficulty starting labs. Virtual computer did not always work and lab screens were challenging working from laptop having to scroll up and down to complete tasks and read instructions.

Reviewed by Margaret L. 2014

   

Trainer Robert Proulx was excellent! Very knowledgeable, great sense of humour and the pace of the course was exactly what I needed.

Reviewed by Nancy S. 2014

   

no take away booklet. they offer the digital copy only and I would have liked to have the booklet for quick reference

Reviewed by Nathan B. 2014

   

Hello, It may be useful to have either a telephone booth and/or a breakout room for private mobile telephone conversations during breaks from the course. Please provide a document identifying my name, date of course, and number of hours. Thank you. Bill McCreery

Reviewed by Bill M. 2014

   

Different levels should be established for people using Word for the very first time and others who are there to learn updated application. Some of the content was too basic for intermediate users. The trainer seemed confused trying to explain certain features.

Reviewed by Nancy S. 2014

   

The labs were buggy and lacked adapted instructions for the non-standard setup being used. This caused several headaches and need to troubleshoot before most would function properly.

Reviewed by Michael C. 2014

   

Instructor was exceptional

Reviewed by Maureen H. 2013

   

It was a great class where the instructor provided lots of relevant examples to apply to day to day use utilizing the course material as a guideline.

Reviewed by Ashley B. 2013

   

This course was absolutley amazing. It provided me with wonderful tools to use in my work and day to day activities. Ross Rennie was our instructer and he was phenommenal. He was knowledgable, entertaining and very welcoming to everyone in the course. Is it wrong to say that I was excited to get back to work in order to implement these new tools?

Reviewed by Taylor D. 2013

   

Perhaps a less experienced instructor would be better to teach the more basic material. While our instructor was very knowledgeable, she seemed lost in some of the more basis functions and interfaces at times (probably because she hasn't had to work with them regularly for years). Could have spent A LOT less time going off on stories/tangents or explaining the lab/e-reader interface quirks, but overall a decent class with a few good pointers here and there.

Reviewed by Michael C. 2013

   

The textbook(s) given for this course (ICND1v2) do not do very well when it comes to explaining the various acronyms and abbreviations when they first show up in the text. Many of these acronyms / abbreviations are not industry standards but rather Cisco-specific terms and the Glossary at the end(s) do not contain a full suite of the terms that are referenced throughout the text, leaving the reader to search for their meanings elsewhere...

Reviewed by Paul L. 2013

   

Was a virtual training therefore section one is N/A

Reviewed by Gerald A. 2013

   

I was very impress with the instructor. She was very knowledgeable and I really like the fact that she shared some of her own experience with the group.

Reviewed by Aretta H. 2013

   

the training provider was really good and patient. I just wish we would have gone a bit further with some functions as the level was very basic, more like a level 1 /beginner.. but in terms of presentation, he did very well :)

Reviewed by Michelle Y. 2013

   

The Cloud course exam was a farce. I expected to sit the exam on the second day but had to schedule it for the following day. The exam itself asked questions not covered in the course and some of the questions were extremely subjective, and as such I was extremely disappointed to have failed it by only one mark.

Reviewed by Emmett M. 2013

   

Very good course.

Reviewed by Leroy L. 2013

   

Very good instructor! Really took the time to explain answers to questions that were asked.

Reviewed by Randy P. 2013

   

great, terrific

Reviewed by Vivian B. 2013

   

The instructor was excellent and made the course.

Reviewed by Ruth L. 2013

   

The instructor regularly asked us about the pace and everyone else was fine with it so I didn't say anything. However, it really feels like a 3-day course stretched to 5 days.

Reviewed by Jan K. 2013

   

I would have liked 1/2 to 1 hour to study the contents of the course we had covered on the last day prior to writing the exam.

Reviewed by Lori W. 2013

   

The instructor only tought 4 sections, we have 7sections in total,so after class, I have to finish them by myself!

Reviewed by Ling W. 2013

   

Jeff and Paul are awesome to work with. Very organized and knowledgable

Reviewed by Tom P. 2013

   

Virtualization and Cloud Essentials is a good course. Instructor has an excellent presentation style, knowledge and provided lots of additional information that will assist when on-the-job. The manuals do need an update but the instructor provided a lot of the latest information and live examples to make up for the out-dated information. A bit intense having two back-to-back classes with exams but have the option to take exams at a later date. Would recommend this class

Reviewed by Gail D. 2013

   

May be limit number per course to 8 max.

Reviewed by Ahmed A. 2013

   

Too many typos in the course material, especially the lab book.

Reviewed by Andrew D. 2013

   

A lot of contents to cover and could be overwhelming but the instructor Ted Church made it look simple and very easy to understand. He is good and very knowledgeable about what he teaches.

Reviewed by Leo G. 2013

   

Global Knowledge does not provide printed copies of the workbooks, and you can not print your own from the electronic file they provide. You can purchase a printed copy for an additional charge which is ridiculous after paying for the course already.

Reviewed by Charlene T. 2013

   

Employees were not as professional as they could in at least couple situation. The classroom was too hot in the first day, and freezing in the following days. This course should be a 5 days course, and not 4. Impossible to handle 100% of the content in 4 days.

Reviewed by Roberto L. 2013

   

This course was way more basic than the outline describes, I felt that we should have covered more of the functions of Visio and less of the basic windows/microsoft functions.

Reviewed by Charlene T. 2013

   

Instructor was very knowledgeable about the subject. He is natural teacher which makes subject easy to understand

Reviewed by Dalibor B. 2013

   

Was disappointed with the course content. For a level two course felt the trainer focused far too much on basic skills and not enough on animation and advanced features. Class progress was slow during the day, yes I learned new skills and learned about new capabilities of PPT 10 but relied on google not this course to perfect them.

Reviewed by Ruth M. 2013

   

I would like to have had more in-depth work on the process analysis portion and less on modelling. From the outline, I thought there would be more focus on analysis than there was. I think the course could maybe be 5 days instead of 4, or maybe state that knowledge of modelling is a requirement to take this course. Other than that, it was a good course. Good for more entry-level BA types; if you have a lot of experience, you will probably find it doesn't add that much.

Reviewed by Kirby M. 2013

   

The course material was overly dense and contained a lot of redundant information.

Reviewed by Gary B. 2013

   

The instructor was fantastic - very knowledgable and engaging. The "polestar" was used only briefly and in my opinion had no value add to this course.

Reviewed by Michelle L. 2012

   

You should always host your Montreal trainings at the Bonaventure Hilton.

Reviewed by Daeman S. 2012

   

As always, Global Knowledge has put together another great Microsoft course (Config, Manage & Maintain Windows Server 2008 R2). This is my fourth time taking a course through Global Knowledge and it likely won't be my last.

Reviewed by Jamie M. 2012

   

Trainer is very knowledgeable. He was able to resolve any issues we encountered in our office.

Reviewed by Christina A. 2012

   

Very interesting course and trainer. This course should be mandatory for all government clerks.

Reviewed by Claude M. 2012

   

Excellent course Excellent instructer

Reviewed by Shannon A. 2012

   

I was not able to take the course book with me. I payed for the course so i should not have to buy the course book. The downloadable PDF of the course book is not printable. I like a hard copy to read as opposed to the computer screen.

Reviewed by ANDREW P. 2012

   

Room was very cold! However the facility itself was clean with a friendly environment. Instructor had average knowledge of Microsoft Project 2010 and often could not answer questions. Presentation was average - instructor read handout page by page from a photocopied document that was projected onto wall.

Reviewed by Jason S. 2012

   

The dissappoint with this course, you can't print the maunal, I think we pay enough money to take the course. VERY dissapointed in this aspect and only this.. would definitely compare else where due to this one factor.. shame as I felt the the instructor and facility to be excellent.

Reviewed by Kim S. 2012

   

Very informative course. Covered everything I was looking to learn about Access. Would be interested in taking the level 2 course to expand on what I learned in this one. Global Knowledge in Mississauga is very nice and my instructor was great. A bit of a long drive coming from Durham region but would return and would reccomend to others.

Reviewed by Kaitlyn M. 2012

   

I found the course to be a bit too advanced for a level 1 Excel.

Reviewed by Oriana C. 2012

   

n/a

Reviewed by David Z. 2012

   

The instructor was excellent and very knowledgeable. The office manager was very friendly and helpful as well. Overall it was a fantastic course and I will recommend Global Knowledge to family and friends! :)

Reviewed by Treena S. 2012

   

Content as expected. Additional materials and relevant examples to drive learnings were provided. Lots of exercises to practice. Will be able to apply knowledge.

Reviewed by Gail D. 2012

   

Check computers and other electronics and its functionality before course start up. Have up to date slides (binder and its hand outs show year 2011).

Reviewed by walter s. 2012

   

This was a virtual class so I cannot comment on the facility (I have rated the facility as I could not submit this otherwise), and because the course was Eastern Standard Time, for myself it was a little early as Eastern Standard Time was 2 hours ahead of my time. The instructor Mark Husereau was very knowledgeable and a really great with being patient, (this was my first virtual class). Mark used real examples throughout the course which was really great.

Reviewed by Brenda T. 2012

   

Course is as described. Alot of time is allowed to practice the new skill-set learned. Instructor is very knowledgable and provided additional information and tips. Worth while course.

Reviewed by Gail D. 2012

   

The course was mainly about application which is fine for level 1. In level 2 I hope to get tips on design.

Reviewed by Renee W. 2012

   

Attending sessions provided by GlobalKnowledge has been useful and career enhasing. The Coach, Coach, Coach instructor was EXCELLENT and provided addional, relevant information during session with supporting handouts.

Reviewed by Gail D. 2012

   

- do we get a certifiacate for completing the courseÉ - although the instructor did give us excercises to do I would have liked a few more - almost like a test, so that I made sure I retained and understood what was taught. I`m a learn to do by doing person and like the instrutor lead courses so I can have someone there to explain in my terms how things work. I`ll have to really use the online excercises to make sure Ì am confident when I need to do something in Excel.

Reviewed by Delores P. 2012

   

Should be time allocated for questions and answer

Reviewed by Vinod P. 2012

   

The instructor was excellent as was the hands-on learning approach. The only thing I took issue with was the fact that there were a lot of bilingual persons taking the course and they tended to ask questions in French, during this English class. The instructor was trying very hard to explain everything in both languages, but I felt that these students should have requested a French-speaking classroom setting if they wanted to speak French.

Reviewed by Sheila D. 2012

   

Very professional. Facility clean and comfortable.

Reviewed by Christine P. 2012

   

For the cost of this course, a hard copy of the course handout should be provided as the classes follows the handout word for word.

Reviewed by Caroline P. 2012

   

The facilities at Global Knowledge were great. The Instructor was very knowlegable and made it easy to learn the material. It was a very good experience:)

Reviewed by Tonia L. 2012

   

Note: We had 2 different trainers during this 3 day course. Course: Terminology should reflect North America and be consistent with our business lingo.

Reviewed by Harman M. 2012

   

Found the course very informative. I had little exposure to Sharepoint and learned a number of things I didn't know. Plan to take the next level of training

Reviewed by Michael R. 2011

   

A charged mannul would be provided for students to make notes whereever they think instructions are important as reminders

Reviewed by jinxiu z. 2011

   

The course is so expensive to be payed by oneself. In almost all the others participants their companies pay the fee.

Reviewed by Ricardo T. 2011

   

No course books were provided for us to take.

Reviewed by Hala M. 2011

   

Course was very detailed but more time would be helpful during workshops. An additional day would help lessen the course load.

Reviewed by Roydon F. 2011

   

should have discuss some case studies,,overall A+

Reviewed by Syed A. 2011

   

Our instructor was very knowlegable and he provided excellent real life stories.

Reviewed by Stephen W. 2011

   

The course was very relevant. I was able to apply the knowledge I aquired in the course to my job on the very next day. The only complaint I have is with the temperature of the room. It was freezing! Students has to wear a jacket or sweater. We were told the temp gage was shared with another classroom that was quite warm so they had turned the temp very low causing our room to be very uncomfortable.

Reviewed by Yasmine I. 2011

   

Given the cost of the course, the hardcopy of the manual should have been provided. It would have been useful to make notes alongside the material as we went along.

Reviewed by Jeff P. 2011

   

I am very disappointed with the handouts. I was told I could go online and download a copy of the manual, the problem is that I would like the printed copy of the manual. I chatted online with one of your technitian who was unable to help me. Then I was told someone would contact me by phone to help me. That never happened. When taking a training course, a person EXPECTS to leave the course with ALL the material.

Reviewed by Betty M. 2011

   

Great course provider, keep it on your roaster

Reviewed by Catherine G. 2011

   

Course content and labs were very good, everything worked as expected.

Reviewed by Francisco C. 2011

   

I really enjoyed this course and was surpised how ell everything was run...enjoyed the instructer very much (Par) and would like to take an other course with him. I wish we could have taken the work book home with us though!!!

Reviewed by gail h. 2010