In this comprehensive EXIN-accredited course, you will prepare for the ITIL v3 Foundation Certificate in IT Service Management. This course includes handouts & references useful after the class, as well as practices sessions, quizzes, exam strategies...
- Course Outline
Target Audience: Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.
Learning objectives: • Key concepts of ITIL
• Important principles for improving IT operations
• Vital processes and functions
• Practical guidance for applying ITIL to everyday IT situations
• How to align with business, control costs, and improve IT service quality
• Strategies to balance IT resources
Course Synopsis: In this comprehensive EXIN-accredited course, you will prepare for the ITIL v3 Foundation Certificate in IT Service Management. You will learn the fundamentals of IT Service Management from experienced instructors who have led implementations and have the first-hand knowledge and experience to make ITIL real and valuable. This course includes handouts and references useful after the class, as well as practices sessions, quizzes, exam strategies, and test-taking tips. The one-hour ITIL v3 Foundation exam will be offered on the last day of class at 3:30 PM.
•Overview of the drivers for ITIL V3
- Prerequisites & Certificates
Familiarity with IT terminology and IT-related work experience are recommended.
- Cancellation Policy
Compuease Cancellation Policy
We at Compuease work hard to arrange our schedules around your needs. Last minute cancellations put additional strain on our schedules and therefore we have the following Cancellation Policy for our Public Classes. You may cancel or reschedule a registration at any time up to 10 business days before the class without penalty. Canceling or rescheduling a registration within 10 business days requires full payment of the course fee. You are welcome to transfer your seat in a class to another individual at any time before the class.
- Map & Reviews
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