LessonsThis workshop covers the essential components for all staff, supervisors, team leaders and managers to be able to first recognize and understand organizational or individual problems and then make informed decisions as to best strategies to solve it.
Anyone can create a plan, but only by understanding the root cause of any given situation can the best decisions be made to achieve the desired objective and solve the real problem. The two biggest mistakes in problem-solving are first, a decision is made without really understanding the root cause of a problem, and second, failing to recognize and acknowledge that a real problem actually exists.
The Problem-Solving and Decision Making workshops engages participants in a dynamic format that combines extensive interaction and group work. The goal is to transfer the knowledge and skills necessary to identify the root cause and then to make an informed decision on how to deal with the real problem.
This workshop looks at problem-solving from a bottom-up perspective. It examines a variety of strategies for identifying problems, understanding the root causes of the problem, and identifying creative new ideas that can resolve the problem and using critical thinking to assess the validity of those options.
Who should attend:
This program is a valuable tool for those looking to quickly and effectively improve their ability to identify and resolve problems within their team, department and the organization.
Topics covered in this workshop include:
- Â Â Â Observing a situation and understanding the impact,
- Â Â Â Describing the problem and the impact,
- Â Â Â Applying a root cause(s) analysis,
- Â Â Â Using creative thinking strategies,
- Â Â Â Using critical thinking to select the best options,
- Â Â Â Decision making strategies,
- Â Â Â Creating a plan to resolve the problem,
- Â Â Â Implementing the plan.
- Â Â Â Demonstrating the ability to recognize potential problems in advance,
- Â Â Â Identifying the problem impact on the staff and organization,
- Â Â Â Using a root cause analysis strategy to identify the real cause(s) of the problem,
- Â Â Â Applying creative thinking strategies to overcome the problem,
- Â Â Â Deciding on a plan of action that resolves the described problem,
- Â Â Â Implementing the plan with the support of your team and the organization.
Cancellations made 21 or more days prior to the scheduled workshop date are subject to a $100 per person per day (plus tax) administration fee. For cancellations made between 3 and 20 days prior, participant and event substitutions are allowed (subject to availability).
Gaski Training Centre
7181 Woodbine Ave, Suite 103