Instructor-Led, Hands-On Delegation Skills Training
- Course Outline
| | ID: SSDEL0 | Course Length: 1|Module 0: Course Details|
- Duration: 1 Day
- Test Your Delegation Skills.
- Prerequisites: be in a Supervisory Or Management Position
- Learning Objectives:
- Identify How Delegation Fits Into Your Job and How It Can Make You More Successful.
- Understand the Degrees of Delegation and of Authority
- Identify Different Ways of Delegating Tasks.
- Understand the Steps of the Delegation Process.
- Give Instructions and Feedback for Better Delegation Results.
- Ask Better Questions and Listen More Effectively.
- Recognize Common Delegation Pitfalls and How To Avoid Them.|Module 1: Introduction And Course Overview|
- Course Overview
- Course Objectives
- Establishing Personal Objectives|Module 2: What Is Delegation|
- Delegation Not Abdication
- Five Degrees of Delegation
- Characteristics of An Effective Delegator
- How Well Do You Delegate Exercise|Module 3: Why Delegate|
- The Benefits of Delegation To You, Your Employees and the Organization
- Delegation and Motivation
- Delegation and Development
- Self-assessment|Module 4: Barriers To Delegation|
- Why People Don’t Delegate
- Common Barriers To Effective Delegation
- Overcoming Barriers
- Symptoms of Poor Delegation
- Identify Your Barriers Exercise|Module 5: The Delegation Process|
- When and When Not To Delegate
- Dealing with Difficult People
- What Can and Cannot Be Delegated
- Understanding the Steps of the Delegation Process
- Exercise|Module 6: Pre-assignment Review|
- Case Study|Module 7: Picking The Right Person|
- Identifying the Right Delegate
- Preparing and Empowering Delegates|Module 8: The Delegation Meeting|
- Planning the Delegation Meeting
- Making the Delegation
- The Eight Steps of the Delegation Meeting|Module 9: Levels Of Authority|
- The Four Levels of Authority
- Role Play Exercise|Module 10: Giving Instructions|
- Three Types of Instructions
- Guidelines for Providing Clear Instructions
- Small Group Exercise|Module 11: Giving Effective Feedback|
- Guidelines for Giving Effective Feedback
- Case Studies|Module 12: Developing Good Communication Skills|
- The Communication Funnel
- Characteristics of Effective Communication
- Communicating Well in Difficult Situations
- How To Actively Listen While Providing Feedback
- Asking Thoughtful Questions
- How Do You Rate Your Listening Ability|Module 13: Monitoring Delegation|
- How To Monitor Delegation
- Methods of Monitoring
- When Things Go Wrong
- Case Study|Module 14: Practicing Delegation|
- Role Play|Module 15: Delegation And Time Management|
- Time Planning and Delegation
- Strategies To Minimize Misuse of Time
- Establishing Good Time-practices|Module 16: Delegation Checklist|
- Checklist for Becoming a Good Delegator|Module 17: Developing A Plan Of Action|
- Developing a Personal Action Plan
- Course Evaluation
- Prerequisites & Certificates
be in a Supervisory Or Management Position
- Cancellation Policy
For courses bought at the regular price 10 Business days are required for cancellations.
For courses bought at the 'last-minute' price - all Registration are final
- Map & Reviews
CBIT Training Ottawa
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