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Course rating of 0 Vendor rating of 4

Instructor-Led, Hands-On Communicating Effectively Training

Course Outline
Communicating Effectively
| | ID: SSCOE0 | Course Length: 1
|Module 0: Course Details|
  • Duration: 1 Day
  • Overcome Communication Barriers
  • Develop Skills in Asking Questions That Give You Information You Need
  • Learn What Your Non-verbal Messages Are Telling Others
  • Develop Skills in Listening Actively and Empathetically To Others
  • Remember Names with Confidence
  • Be Sensitive To Different Frames of Reference
  • Deal with Situations Assertively
  • Course Overview
  • Channel All Your Communication Channels Toward a Single Message.
  • Breakdown Human Communication and the Steps To Make It Clear and Purposeful.
  • Gain the Awareness, Skillfulness, and Assertiveness
  • Learning Objectives
  • Foster Open Communication By Providing a Communication-friendly Environment
  • Identify Common Communication Problems That May Be Holding You Back
  • Communicate Effectively in Your Speech
  • |Module 1: Introduction and Course Overview|
  • Introduction
  • Workshop Objectives
  • Personal Learning Objectives
  • |Module 2: Positive Work Environment|
  • Five Ways To Create a Positive Work Environment
  • Quick Tips for Building Positive Relationships
  • Exercise
  • |Module 3: Self-awareness|
  • Self-reflection
  • The Four Fears
  • Brainstorm
  • |Module 4: Effective Communication|
  • Group Brainstorm
  • Communicating Through Speech
  • Organizing Your Communications
  • Communicating Through Body Language
  • Thoughtfulness When Communicating
  • Four Good Rules
  • Role-play
  • |Module 5: Communication Barriers|
  • Case Study
  • Exercise
  • Applying the Answers
  • |Module 6: Asking Questions|
  • Types of Questions
  • Probing
  • Role-play
  • |Module 7: Listening Skills|
  • Self-assessment
  • How Do You Rate Your Listening Ability
  • Active Listening Skills
  • Reflective Listening
  • Role-play
  • The Communication Funnel
  • Exercise
  • |Module 8: Remembering Names|
  • The Face Method
  • Best Strategies
  • |Module 9: Body Language|
  • What Do Our Bodies Say
  • Exercise
  • |Module 10: Frame of Reference|
  • The Individual Frame of Reference
  • Group Discussion
  • Exercise
  • |Module 11: Five Approaches To Relationships|
  • Improving Your Approach
  • Exercise
  • |Module 12: The Assertive Assertiveness|
  • Self-attitude
  • Case-study
  • The Assertive Formula
  • Expressing Your No
  • |Module 13: Developing a Plan of Action|
  • Self-assessment
  • Developing a Personal Action Plan
  • Course Evaluation

  • Prerequisites & Certificates


    Certificates offered

    certificates provided

    Cancellation Policy
    For courses bought at the regular price 10 Business days are required for cancellations.
    For courses bought at the 'last-minute' price - all Registration are final
    Map & Reviews
    CBIT Training Ottawa
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    Here are some reviews of the training vendor.
    I would recommend this vendor, with cautions. The course content did not nearly cover everything listed in the course description. The course started late and finished early, the instructor did not follow the course materials at all, and many topics that were supposed to be covered were not. Hopefully they are in the course book and I will be able to work through it on my own. I haven't had time to go through the book yet, and we didn't use it in the course. The material that was presented was good, but the instructor's knowledge was limited.
    Reviewed by 2012
    The Teacher really explained every topic very well and kept us very interested. She was a wonderful teacher.
    Reviewed by 2012
    I registered for the Access level two after already taking the level one last week thinking that it would be a continuation of what I learned in level one. This was not the case, it was all the same material as in level one. I don't understand how this can happen at the same school. I felt that the level two was really a waste of my time and mostly money.
    Reviewed by 2012
    I found there was too much theory. Hard to follow the second day. Should be more theory day 1 and then plenty more exercises Day 2.
    Reviewed by 2012
    Location isn't the greatest, but I had a good instructor, great computers to work with and relevant exercises. I would go back for more courses.
    Reviewed by 2012
    The instructor was very knowledgeable and accommodating. The presentation material and CD was excellent.
    Reviewed by 2012
    Trainer was good. Gave explanation WHY things are done in specific order. Not just "do this, do that"
    Reviewed by 2012
    This is my second workshop with CBIT. The facilities and ammenities offered are exceptional. Administrative staff are very friendly, helpful and eager to assist. Course content and quality of instruction have more than met with my needs and expectations. I am very confident in their ability to provide quality programming and have already recommended them to others in my organization.
    Reviewed by 2011
    Course was fantastic and the instructor very knowledgeable and well organized. Due to a small class size, she was able to customize the course content to meet our individual training needs. In addition, CBIT provided each of us with the complete Org Plus manual which will be very handy as a reference tool back in the workplace. CBIT staff were welcoming and friendly - and served a hot breakfast at 10:00 am! There is also a fridge, microwave and break room avail. Not many great restaurants in the area, so better to pack your lunch. Overall, a great day.
    Reviewed by 2011
    We were provided a cd with a pdf copy of the manual for future reference which is great but no printed manual was provided to refer to during the course - this would have been helpful for learning.
    Reviewed by 2011

    This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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