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Course rating of 0 Vendor rating of 4

Instructor-Led, Hands-On Management Skills for Administrative training

Course Outline
Management Skills for Administrative Assistants
| | ID: ssmsa1 | Course Length: 2
|Module 0: Pre-assignment|
  • Yes, 5 To 10 Days Prior To Course Delivery
  • |Module 1: Introduction and Course Overview|
  • Learning Objectives
  • |Module 2: Personal Best, Professional Best|
  • First Impressions
  • |Module 3: Making a Good Impression|
  • Putting Others At Ease
  • Self Discovery Questionnaire
  • |Module 4: Self-esteem & Confidence|
  • What Is Self-esteem
  • Learn To Monitor Self-talk
  • Case Study
  • |Module 5: Assertiveness|
  • Defining Assertive Behavior
  • Assertiveness Model
  • Case Study
  • |Module 6: Communication|
  • Forms of Communication
  • Barriers
  • Group Exercise in Communication
  • |Module 7: Questioning Techniques|
  • Closed Vs Open Questions
  • Clarifying Questions
  • Tell Me a Story €" Group Exercise
  • Stages of Active Listening
  • |Module 8: Non-verbal Messages|
  • Importance Of Interpreting
  • |Module 9: How To Communicate with Your Supervisor|
  • What€(TM)s in It for Me
  • Dale Carnegie
  • Setting Priorities
  • What Employees Want €" Individual Exercise
  • |Module 10: Day 2||Module 11: Self Management|
  • Rituals
  • |Module 12: Time Management|
  • The To-do List
  • Workspace
  • Time Wasters
  • Planning
  • |Module 13: Goals|
  • S.m.a.r.t.
  • P.p.p.
  • Individual Exercise
  • |Module 14: Working As a Team|
  • Benefits
  • Drawbacks
  • Team Building Exercise
  • |Module 15: Dealing with Difficult People|
  • Individual Exercise
  • Defining Conflict
  • Key Tools
  • S.o.f.t.e.n.
  • |Module 16: Blocking Criticism|
  • Self-protective Techniques
  • Saying No
  • Role-play
  • |Module 17: Solving Problems|
  • Three Approaches
  • 6 Steps
  • Key Questions
  • |Module 18: De-stress |
  • 4 Phase Approach
  • Experiment
  • Other Techniques
  • |Module 19: Personal Action Plan||Module 20: Please Call Us for Additional Information||Module 21: Details Certification Paths On Web Site Under Download Menu
    Prerequisites & Certificates


    Certificates offered

    certificates provided

    Cancellation Policy
    For courses bought at the regular price 10 Business days are required for cancellations.
    For courses bought at the 'last-minute' price - all Registration are final
    Map & Reviews
    CBIT Training Ottawa
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    Here are some reviews of the training vendor.
    I would recommend this vendor, with cautions. The course content did not nearly cover everything listed in the course description. The course started late and finished early, the instructor did not follow the course materials at all, and many topics that were supposed to be covered were not. Hopefully they are in the course book and I will be able to work through it on my own. I haven't had time to go through the book yet, and we didn't use it in the course. The material that was presented was good, but the instructor's knowledge was limited.
    Reviewed by 2012
    The Teacher really explained every topic very well and kept us very interested. She was a wonderful teacher.
    Reviewed by 2012
    I registered for the Access level two after already taking the level one last week thinking that it would be a continuation of what I learned in level one. This was not the case, it was all the same material as in level one. I don't understand how this can happen at the same school. I felt that the level two was really a waste of my time and mostly money.
    Reviewed by 2012
    I found there was too much theory. Hard to follow the second day. Should be more theory day 1 and then plenty more exercises Day 2.
    Reviewed by 2012
    Location isn't the greatest, but I had a good instructor, great computers to work with and relevant exercises. I would go back for more courses.
    Reviewed by 2012
    The instructor was very knowledgeable and accommodating. The presentation material and CD was excellent.
    Reviewed by 2012
    Trainer was good. Gave explanation WHY things are done in specific order. Not just "do this, do that"
    Reviewed by 2012
    This is my second workshop with CBIT. The facilities and ammenities offered are exceptional. Administrative staff are very friendly, helpful and eager to assist. Course content and quality of instruction have more than met with my needs and expectations. I am very confident in their ability to provide quality programming and have already recommended them to others in my organization.
    Reviewed by 2011
    Course was fantastic and the instructor very knowledgeable and well organized. Due to a small class size, she was able to customize the course content to meet our individual training needs. In addition, CBIT provided each of us with the complete Org Plus manual which will be very handy as a reference tool back in the workplace. CBIT staff were welcoming and friendly - and served a hot breakfast at 10:00 am! There is also a fridge, microwave and break room avail. Not many great restaurants in the area, so better to pack your lunch. Overall, a great day.
    Reviewed by 2011
    We were provided a cd with a pdf copy of the manual for future reference which is great but no printed manual was provided to refer to during the course - this would have been helpful for learning.
    Reviewed by 2011

    This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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