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Understand the Value of Coaching Recognize the Importance of Developing Effective Communication Skills Learn Tools To Handle Difficult Performance Discussions Recognize the True Potential of the Performance Review

Course Outline
Managing Employee Performance
| | ID: SSMEP0 | Course Length: 2
|Module 0: Course Details|
  • Duration: 2 Days
  • Understand the Value of Coaching
  • Recognize the Importance of Developing Effective Communication Skills
  • Learn Tools To Handle Difficult Performance Discussions
  • Recognize the True Potential of the Performance Review
  • Prerequisites: None
  • Objectives:
  • Realize the Importance of Creating a Safe Climate
  • Understand the Four Stages of the Performance Review Cycle
  • Understand the Leader’s Role in the Performance Review Cycle
  • Assess Employee Strengths and Development Opportunities
  • Apply the Smart Goal-setting Formula
  • Understand the Importance of Setting Realistic Goals and Expectations
  • Apply Collaborative Techniques To Create a Two-way Dialogue
  • |Module 1: Introduction And Course Overview|
  • Course Overview
  • Course Objectives
  • Establishing Personal Objectives
  • |Module 2: Addressing Employee Concerns|
  • What Are the Major Concerns and How To Address Them
  • What Is Trust
  • Creating a Safe Environment
  • Starting with Positive Intent
  • Critique Versus Criticism
  • |Module 3: The Performance Management Process|
  • What Is Performance Management
  • Benefits of Performance Reviews
  • The Four Stages of the Performance Process
  • The Leader’s Role and Responsibilities
  • |Module 4: Planning The Performance Interview|
  • Preparing for the Interview
  • The Steps of the Interview
  • Basic Format
  • Role Play
  • Exercise
  • |Module 5: Setting Performance Goals And Expectations|
  • Why Set Goals
  • What Are Smart Goals
  • The Value of Setting Shared Goals
  • Setting Your Priorities
  • Setting Realistic Expectations
  • Creating Indicators of Success Or Failure
  • Exercise and Debrief
  • |Module 6: Giving And Receiving Feedback|
  • Giving Feedback
  • Characteristics of Effective Feedback
  • Encouraging Two-way Dialogue
  • Giving Feedback On Problem Behaviour
  • Case Studies
  • Accepting Criticism
  • Exercise
  • |Module 7: Coaching And Counselling|
  • The Leader’s Role
  • The Coaching Model
  • Four Critical Coaching Skills
  • Tips for Developing Coaching Skills
  • Evaluating and Rewarding Performance Improvement
  • Types of Recognition and Rewards
  • Coaching Exercise and Debrief
  • |Module 8: Communication Skills|
  • What Is a Skilled Communicator
  • Tools for Effective Communication
  • The Importance of Non-verbal Communication
  • Ensuring Clarity and Precision
  • Assertive Versus Aggressive Communication
  • The Power of Paraphrasing
  • Catch Phrase Game
  • |Module 9: Active Listening|
  • What Is Active Listening
  • The Communication Funnel
  • The Benefits of Active Listening
  • The Four Steps To Active Listening
  • Guidelines for Active Listening During Performance Reviews
  • Listening Quiz
  • |Module 10: Asking Thoughtful Questions|
  • What Are Thoughtful Questions
  • Types of Questions and How To Use Them
  • Probing Skills
  • The Probe Funnel
  • Interpretation Exercise and Debrief
  • |Module 11: Managing Difficult Performance Reviews|
  • Five Steps for Communicating Well in Difficult Situations
  • Managing Performance Problems
  • Expressing Your “no
  • Expressing Your No” Exercise
  • Taking Corrective Action
  • Guidelines for Setting Behaviour Contracts
  • Example of Employee Improvement Contract
  • |Module 12: The Worst Case Scenario|
  • If You Must Let Them Go
  • A Discipline Checklist for a Supervisor
  • Role Play and Debrief
  • |Module 13: The True Potential Of The Performance Review|
  • Making the Performance Review a Living and Breathing Process
  • Characteristics of the Team Model
  • Recognizing the Benefits of the Team Model
  • Working in Partnership
  • What Can I Do
  • Exercise
  • |Module 14: Pre-assignment Review|
  • Review Pre-assignment Exercise
  • Performance Management Checklist
  • Performance Management Checklist
  • |Module 15: Developing A Plan Of Action|
  • Developing a Personal Action Plan
  • Course Evaluation

  • Prerequisites & Certificates


    Certificates offered

    certificates provided

    Cancellation Policy
    For courses bought at the regular price 10 Business days are required for cancellations.
    For courses bought at the 'last-minute' price - all Registration are final
    Map & Reviews
    CBIT Training Ottawa
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    This course has not yet been rated by one of our members.

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    Here are some reviews of the training vendor.
    I would recommend this vendor, with cautions. The course content did not nearly cover everything listed in the course description. The course started late and finished early, the instructor did not follow the course materials at all, and many topics that were supposed to be covered were not. Hopefully they are in the course book and I will be able to work through it on my own. I haven't had time to go through the book yet, and we didn't use it in the course. The material that was presented was good, but the instructor's knowledge was limited.
    Reviewed by 2012
    The Teacher really explained every topic very well and kept us very interested. She was a wonderful teacher.
    Reviewed by 2012
    I registered for the Access level two after already taking the level one last week thinking that it would be a continuation of what I learned in level one. This was not the case, it was all the same material as in level one. I don't understand how this can happen at the same school. I felt that the level two was really a waste of my time and mostly money.
    Reviewed by 2012
    I found there was too much theory. Hard to follow the second day. Should be more theory day 1 and then plenty more exercises Day 2.
    Reviewed by 2012
    Location isn't the greatest, but I had a good instructor, great computers to work with and relevant exercises. I would go back for more courses.
    Reviewed by 2012
    The instructor was very knowledgeable and accommodating. The presentation material and CD was excellent.
    Reviewed by 2012
    Trainer was good. Gave explanation WHY things are done in specific order. Not just "do this, do that"
    Reviewed by 2012
    This is my second workshop with CBIT. The facilities and ammenities offered are exceptional. Administrative staff are very friendly, helpful and eager to assist. Course content and quality of instruction have more than met with my needs and expectations. I am very confident in their ability to provide quality programming and have already recommended them to others in my organization.
    Reviewed by 2011
    Course was fantastic and the instructor very knowledgeable and well organized. Due to a small class size, she was able to customize the course content to meet our individual training needs. In addition, CBIT provided each of us with the complete Org Plus manual which will be very handy as a reference tool back in the workplace. CBIT staff were welcoming and friendly - and served a hot breakfast at 10:00 am! There is also a fridge, microwave and break room avail. Not many great restaurants in the area, so better to pack your lunch. Overall, a great day.
    Reviewed by 2011
    We were provided a cd with a pdf copy of the manual for future reference which is great but no printed manual was provided to refer to during the course - this would have been helpful for learning.
    Reviewed by 2011

    This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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