- Intro to Customer Service Training
- Customer Service Excellence: Delivering Reliability & Responsiveness MVP-801
In this course, participants will understand the impact that they can have on their organization's reputation.
- Course Outline
Why does providing good customer service matter? Participants will understand the impact that they can have on their organization's reputation. Find out why it is important to have "raving fans" and not just "satisfied" customers. Participants will enhance skills to deliver fantastic service to both internal and external customers regardless of whether the interaction takes place through email, by phone or face-to-face. Note: elective credit not available.
Instructor: Peter O'Donnell
- Prerequisites & Certificates
Certificate of Completion
- Cancellation Policy
Participants who withdraw or fail to find a substitute less than 5 business days before the start of their course will be charged a fee based on the workshop duration as follows:
- $50 --- half-day workshop
- $100 --- one-day workshop
- $150 --- two-day workshop
Participants may withdraw or transfer to a different workshop 5 business days or more before the start of the workshop at no penalty. Individuals must notify the Centre for Continuing Education in writing to withdraw from a workshop.
Substitutions for a paid registration are welcome at anytime. The Centre for Continuing Education reserves the right to substitute qualified instructors due to unforeseen circumstances
- Map & Reviews
McMaster University CCE
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