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Gain essential data networking and Voice over IP (VoIP) knowledge in a single, week-long class. In this course, you will learn how VoIP works, why VoIP works, and how to use VoIP.

  • Course Start Date: Feb. 12
  • Location: Virtual (Map)
  • Time: 12:00 pm - 5:00 pm (Note on end times)
  • Please Note: End Times are approximate and depend
    on the number or students and pace of the class.
    It is important to allow for the class to run a little bit longer,
    or finish a little sooner, than expected.
  • Duration: 5 days
    12:00 PM - 05:00 PM
  • Delivery Method(s):Virtual Instructor Led
  • Mentored training is a revolutionary training method
    that provides you with the quality training that
    you have come to expect, and combines it with
    flexible learning and a self paced environment.
    For more information click here.
  • Discount Seats Available:2
  • Category:VOIP and Telephony

Course Outline
Gain essential data networking and Voice over IP (VoIP) knowledge in a single, week-long class. In this course, you will learn how VoIP works, why VoIP works, and how to use VoIP. On the first day, you will configure an IP network using Cisco routers and switches, learning IP fundamentals in order to make
VoIP easier to understand. The remaining four days will focus on VoIP and IP telephony. The course is 60% hands-on labs and 40% lecture. The lecture portion of the class uses technically detailed slides that illustrate the subject matter-text-only slides are kept to a minimum. In the skills-building labs, you will gain
proficiency with some of the most popular VoIP software and hardware, such as Wireshark, trixbox (formerly Asterisk@Home), Linksys Ethernet phone, SIP-based ATA, and SIP-based Server and PBX products from Brekeke Software, Inc.

What You'll Learn

  • Core concepts of how Internet Protocol (IP) carries a VoIP packet
  • Advantages and disadvantages of SIP Trunking
  • Configure DHCP and DNS to support IP telephony
  • Real-Time Transport Protocol (RTP)
  • Session Initiation Protocol (SIP) - Call set up, Instant Messaging, Presence
  • Session Description Protocol (SDP)
  • SIP proxy, Session Border Controller (SBC), and SIP softswitch
  • Media Gateway Control Protocol (MGCP) analysis
  • MGCP architecture
  • How to implement QoS to ensure the highest voice quality over your IP networks
  • The impact of jitter, latency, and packet loss on VoIP networks
  • How to use Wireshark to decode and troubleshoot RTP, SIP, and MGCP call flows
  • Configure the trixbox Softswitch and SIP proxy
  • Configure SIP gateways and softphones
Who Needs to Attend

This class is for people who need to understand VoIP technology.
  • IT managers
  • Technical sales / marketing personnel
  • Consultants
  • Network designers and engineers
  • Product design
  • Engineers developing integrated-services products
  • Telecom technicians and managers integrating PBX services within data networks
  • Systems administrators who will manage a converged network would benefit from this course
Course Outline

1. Packetizing Voice

  • Telephony Architecture
              - Introduction to the VoIP Standards
  • Connecting VoIP to PSTN
              - Traffic Engineering
              - PSTN to VoIP Using Magic
  • Voice Digitization
              - Companding Mu-Law vs. A-Law
  • Time Division Circuit Switching
  • Voice Packet
              - The 20-Millisecond Voice Packet
              - The 60-Millisecond Voice Packet
              - The Voice Packet Header
              - Other Voice Packet Sample Sizes
              - Voice Packet Analysis
              - Voice Packet Analysis: Other Voice Packet Sample Sizes
  • QoS Overview
             - Latency
             - Packet Loss
             - Jitter
  • Controlling Delay
             - Sources of Delay
             - The First Voice Packet
             - The Second Voice Packet
             - The Third Voice Packet
             - Jitter Buffer Under Perfect Conditions
             - An Adaptive Jitter Buffer
2. SIP Trunking
  • The Legacy Circuit Switch
  • VoIP Phases
             - VoIP Phase 1: LAN Connect the Line Side
             - VoIP Phase 2: Decompose the Switch Cabinet
             - VoIP Phase 3: Shrink the MGs and Add Survivability
             - VoIP Phase 4: Add SIP Trunking
             - VoIP Phase 5: Eliminate the Old MGs
             - VoIP Phase 6: Add EMUN
             - VoIP Phase 7: Mass Acceptance of SIP Trunking with ENUM?
  • SIP Trunking Costs
  • Other Means of Connection
  • The Old PBXcan do SIP Trunking if the Vendor Offers the Software
  • SIP Trunking Protocols
             - Peer-to-Peer RTP
             - Hairpin RTP
  • Disadvantages and Advantages of SIP Trunking
             - Disadvantages
             - Advantages
  • ITSPs
  • SIP Trunking Examples
             - SIP Trunk Outbound Call
             - Public VoIP

3. VoIP in the LAN
  • IP and Ethernet
             - A Sample Ethernet Switched Network
  • MAC Addresses
  • IP MAC Address Learning
             - Unknown Destination MAC Addresses
             - Flood the Broadcast
             - Response to Flooded Packet
             - Learning Port Information
             - Switching
  • MAC Table Aging
  • Ethernet Communications Limits
  • Virtual LANs
             - VLAN Trunk
             - VLAN Tags
             - Untagged Frames
  • Port-Based VLANs
             - Broadcast Frame in VLAN 10
  • VLAN Trunking for VoIP Phones
  • IEEE 802.3af Device Detection
             - IEEE 802.3af Power Classifications
             - QoS at Layer 2
             - VLAN Tagging Process
             - IEEE 802.1q Frame Tagging

4. IP Networking
  • One-Way vs. Both-Way Routing
  • Static Routing
             - Subnet Masks and Routing
             - Routing and Switching
  • Routing Protocols
             - Distance Vector Routing
             - Link-State Routing

5. TCP / IP Review
  • Transmission Control Protocol (TCP) vs. User Datagram Protocol (UDP)
             - Connection-Oriented Protocol (TCP)
             - TCP / IP Packet Format and Operation
             - Connectionless Protocols (UDP)
             - UDP Packet
  • DNS
             - Basic Method of DNS

6. Dial Plan Essentials
  • Dial Plan Example
  • Digit Map
  • Enbloc vs. Overlap
  • Common Modifications to REGEX
  • Symbols
             - Regular Expressions
             - Metacharacters
  • Matching
  • Normalization Examples
7. SIP-Related IP Services
  • DHCP Option for SIP
             - DHCP Discover
             - DHCP Offer
  • Root-Level Domain Registration
  • Basic Method of DNS
             - Why Start with ENUM?
  • ENUM: NAPTR Query
             - ENUM: NAPTR Response
  • Locating SIP Servers: An Example
             - NAPTR Response
             - SRV Query
             - SRV Response
             - A Record Query
  • Regular Expressions
             - The Metacharacters

8. Voice Compression

  • Voice Compression Hardware
             - ASICs
             - DSPs
  • Mean Opinion Scores
  • Codecs
             - G.711, G.723.1, G.726
             - G.728 and G.729
  • Voice Compression
             - Formants
             - The Predictor
             - PCM Sampling
  • Voice Compression Algorithms
             - ADPCM Compression
             - Vocoder
             - G.729 Example
  • Codec Comparison Exercise
             - Zero Packet Loss
             - Ten Percent Packet Loss
             - Twenty Percent Packet Loss
  • T.38 Fax Spoofing
             - Call Setup
             - Discovering the Fax Tone
             - T.30 Negotiation
             - Shifting to 9.6 Kbps
             - T.38 Phase

  • 9. Real-Time Transport Protocol (RTP)
  • RTP Architecture
             RTP and RTP Control Protocol
             Encapsulating the Voice Packet
             RTP Ports
  • RTP Profile
             - Payload Types
             - Mapping Payload Type to Codec Type
             - How H.323 Identifies the Payload Type
             - NTP vs. RTP Timestamp
             - RTP Timestamps
             - RTP Timestamps and Silence Suppression
             - RTP Timestamps and Jitter Calculation
  • Controlling Jitter
             - Jitter Buffer Delay
  • Mixers
             - Synchronization Source
             - Conference Bridge Adds CSRC
  • RTP Header
             - UDP Packet with RTP Header and Voice
             - Required Fields
             - Version
             - Padding Bit
             - Extension Bit
             - CSRC
             - Market Bit
             - Payload Type
             - Sequence Number
             - Timestamp
             - SSRC
             - The Format-Specific Parameter (fmtp) Attribute
             - RFC 2833 Example: A Dialing Event
             - Transmitter Processing
             - Receiver Processing
  • Controlling Serialization Delay
             - Perfect Candidate for LFI and RTP Header Compression
  • RTP Header Compression Process (RFC 2508)
             - RTP Header Compression Format
  • RTCP
             - RTCP QoS: Round-Trip Delay Calculation
             - Sender Reports
             - Receiver Reports
             - Source Descriptions
             - Source Description Items
             - Other RTCP Packets

10. SIP Architecture

  • SIP User Agents
             - SIP Requests (Methods)
             - SIP Response Codes
  • SIP Proxy
             - SIP Back-to-Back UA
             - Session Border Controller
             - Forking Proxy
             - SIP Redirect Proxy
  • Global SIP Architecture
             - Overview of Operation
             - Classic SIP Trapezoid
             - INVITE Request
             - Session Description Protocol
             - Proxy Function
             - 180 Response
             - 200 Final Response
             - BYE
             - INVITE and ACK
  • SIP Functional Stack
  • SIP Core Documents and Extensions
11. SIP Call Flow Examples
  • SIP Call Analysis
             - SIP Registration with Authentication
             - SIP Call without INVITE Authentication
             - The 100rel Process
             - Busy Number
             - Abandoned Call (Cancel)
             - SIP Redirect (Call Forward)
             - Call Transfer
  • E&M Tie Trunk
             - See a Problem?
             - Solution: SIP 183 Response

12. Session Description Protocol
  • Session Description Protocol
              - v= Header
              - o= Header
              - s= Header
              - c= Header
              - t= Header
              - m= Header
              - a= Header
  • Offer / Answer Model
            - Offer / Answer: Example 1
            - Offer / Answer: Example 2
            -SDP Offer/Answer Rules
            - UPDATE Method
            - RTP SEND and RECV Defined
            - Media Direction and RTCP
            - How RTCP Works
            - Placing a Call on HOLD

13. SIP NAT Traversal
  • SIP NAT Traversal
             - One-Way Voice Results
             - Full Cone NAT
             - IP Address Restricted NAT
             - Port Restricted NAT
             - Symmetric NAT
             - Simple Traversal of UDP through NATs
             - Traversal Using Relay NAT
             - NAT with Embedded SIP Proxy
             - Public VoIP Example

14. Media Gateway Control Protocol (MGCP)
  • Protocol Comparison
  • MGCP Call Model
             - Hairpin Call Example
             - Defined Endpoints
  • MGCP Commands
             - MGCP Syntax Example
             - Return Codes
             - Return Code Table
             - Parameter Lines
             - DTMF Package
             - Line Package
  • Digit Maps
  • MGCP Trace Procedure
             - MGCP Trace (Steps 1-8)
             - MGCP Trace (Steps 9-14)
             - MGCP Trace (Steps 15-22)
             - MGCP Trace (Steps 23-28)
  • MGCP Established Call
             - MGCP Trace (Steps 29-36)
             - MGCP Trace (Steps 37-40)

15. Queuing
  • CoS vs. QoS
             - Leaky Bucket
             - First In, First Out
             - Type Classification
             - Session ID Classification (Fair Queuing)
             - Dequeuing

16. QoS-Related Protocol
  • Sources of Delay
             - Packetization Delay
             - Algorithmic Delay (Look Ahead)
             - Coder Processing Delay (Think Time)
             - Queuing Delay
             - Serialization Delay
  • Low-Speed Link
             - How 56-Kbps Links Cause Jitter
             - Upgrade to T1 / E1 and Prioritize Voice
  • QoS Technology Solutions: Differentiated Services (DiffServ)
             - Supporting a VoIP Call with DiffServ
             - ToS Field
             - DiffServ Process at the Edge Router
             - DiffServ Process in the Core
             - DiffServ Highlights
  • Traffic Engineering: An Art Form
             - Measuring Engineering
             - Grade of Service

Appendix A: Glossary
Appendix B: H.323

  • Lab 1: Network Hardware Installation
             - Install the network hardware.
  • Lab 2: Cisco IOS Command Line Interface Configuration
            - Configure Cisco IOS Command Line Interface via Telnet and console port access.
  • Lab 3: Configure VLAN
            - Configure VLAN for secure voice and data separation.
  • Lab 4: IP Network Configuration
             - Configure an IP network using static routing
  • Lab 5: Implement DNS
             - Configure a DNS zone, NAPTR, SRV, and A records as needed to support VoIP services.
  • Lab 6: Implement DHCP
             - Configure DHCP services on your LAN to support VoIP gateways and phones.
  • Lab 7: Calling without a SIP Proxy
             - Call without a SIP proxy
  • Lab 8: CORE Proxy Registration
             - Register with a CORE proxy
  • Lab 9: VoIP Island Configuration
             - Configure VoIP islands
  • Lab 10: SIP Ethernet Phone Configuration
             - Configure a SIP Ethernet phone
  • Lab 11: SIP Server Configuration
             Configure a SIP Server
  • Lab 12: Dial Plan Implementation
             - Implement the Dial Plan
  • Lab 13: SIP Softphone Configuration
             - Configure a SIP softphone
  • Lab 14: Capturing and Analyzing RTP using Wireshark
             - Use Wireshark and Port Spanning to capture and analyze RTP
  • Lab 15: Codec MOS Testing
             - Configure various codecs and make test calls to compare voice quality (G.711, G.729, and G.723.1)
  • Lab 16: Increasing Packet Intervals
             - Reduce bandwidth consumption by 50% or more by increasing packet intervals and witness the  QoS tradeoff
  • Lab 17: Codec Bandwidth Testing
             - Test the amount of bandwidth actually consumed by different types of voice compression
  • Lab 18: Silence Suppression
             - Silence suppression and witness any QoS tradeoff. Activate and test silence suppression
  • Lab 19: Codec Negotiation (Offer / Answer)
             - Configure automatic codec negotiation and observe how SIP negotiates codecs (OFFER / ANSWERS)
  • Lab 20: DTMF RFC 2833 and SIP INFO
             - Configure two different techniques that support accurate and reliable DTMF transmission
  • Lab 21: RTCP
             - Use Wireshark to capture and analyze RTCP (QoS) reports
  • Lab 22: SIP REGISTER Authentication
             - Configure a SIP phone to authenticate prior to joining a SIP network
  • Lab 23: SIP INVITE Authentication
            - Configure a SIP proxy to confirm the calling party prior to processing the call
  • Lab 24: SIP Call Flow Analysis
             - Using Wireshark, analyze typical call processing such as a normal call, busy call, abandoned call, and call transfer. Learn how to use Wireshark to troubleshoot problems with call processing
  • Lab 25: Wi-Fi Radio Configuration
             - Configure a Wi-Fi radio
  • Lab 26: Wi-Fi SIP Phone Configuration
             - Configure a Wi-Fi SIP phone
  • Lab 27: SIP Trunking
             - Configure SIP trunking between two SIP PBXs, and learn the process of connecting to the PSTN using ITSP rather than buying your own PSTN gateways and connecting using conventional TDM or analog methods
  • Lab 28: trixbox Meet-Me Conferencing
  • Lab 29: trixbox Voice Mail
  • Lab 30: SNMP SolarWinds Configuration
             - Install SolarWinds Engineer's Edition and use WAN Killer and SolarWinds SNMP tools to test QoS performance
  • Lab 31: VoIP Gateway DiffServ Configuration
             - Configure DiffServ on your VoIP gateway
  • Lab 32: Queuing Strategies and QoS Configuration
             - Configure various queuing strategies, apply service policies on your router, and witness the results. Perform file transfer and voice services on the same network and witness the results of proper and poor QoS configuration.

Assess Your Skills

TCP / IP Networking or equivalent knowledge is recommended before taking this course. Assess your skills with our free TCP / IP Networking Pre-Assessment Test.

Prerequisites & Certificates

TCP / IP Networking

Certificates offered

Certificate of Completion

Cancellation Policy
We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
Map & Reviews
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Here are some reviews of the training vendor.
Have a hard copy of the Project training manual would be beneficial to make notes as we were learning. We struggled the first day with connecting issues for those participating remotely from a GK facility (each time an activity was performed the one group lost connectivity. The instructor would have to wait until they reconnected to proceed - very time consuming). I feel this did impede learning; however the instructor handled it very well!
Reviewed by 2018
I have taken GK courses in the past and this one lived up to my expectations. I will continue to recommend GK for training purposes.
Reviewed by 2017
This was a lot of information to absorb in such a short time. The training provider was great, my only recommendation was to shorten the amount of time spent on personal experiences. It's hard to take in all the additional and sometimes unnecessary information, when we already have a lot to learn in such a short timeframe.
Reviewed by 2017
Direction about food not provided; first day 1 hour late because instructor couldn't log into the course presentation material; coffee machines broken; coffee cups unavailable on second day afternoon; instructor rather gruff and short-tempered; couldn't access course materials using Safari and tech support kept telling me there was nothing wrong (which there was). Had to use another browser; location of course very challenging to get parking for (and parking very expensive). Queen/Yonge not easily accessible; pricing and calls from Global Knowledge out of sync
Reviewed by 2017
The sound for the training session is bad... the teacher was cutting very often and the class students was not eared properly... beside this all good
Reviewed by 2017
Reviewed by 2017
Very good course that covered a good amount of topics that pertained to vendor management. Would have scored the course 100% except that not all the information was relevant to me. The course seemed to be more focused on managing service or IS&T vendors while I was looking for vendor info on those supplying goods.
Reviewed by 2017
Lab setup is very bad
Reviewed by 2017
Was a good seminar
Reviewed by 2017
Excellent Facility, Excellent Instructor.
Reviewed by 2017
The training provider was very good.
Reviewed by 2017
The lab was poorly designed, some part of the labs couldn't work with this network design, we ask several time the instructor to take action but nothing was done, he finally send them an email but the NterOne team never proceed to any changes. I would have expect the instructor to go hands-on on the lab and try to figure it out to see how it is suppose to work even if labs are outsourced by GK.
Reviewed by 2016
Lab content has to be reviewed.
Reviewed by 2016
There was a lot of material to fit into 4 days of training. There was also technical problems with seeing the presentation. Also the material provided was 2 slides per page and in several cases, it was unreadable.
Reviewed by 2016
The instructor was very knowledgeable and friendly. He had a upbeat attitude throughout the two sessions that made the course enjoyable. He was able to explain topics in a very simple manner. His use of whiteboard notes and graphics also helped explained these complex concepts.
Reviewed by 2016
This was the first virtual class I attended and it was a very positive experience.
Reviewed by 2016
Course material is out of date which did not help me gain knowledge of Azure. This course has damaged Microsoft's reputation with me and I'm an Architect responsible for recommending Cloud suppliers to clients. It will be difficult recommending Microsoft based on this course.
Reviewed by 2016
Thank you
Reviewed by 2016
very hands on and practical course with knowledgeable instructor
Reviewed by 2016
This is one of those courses similar to a number of them at Global Knowledge that could be done in 2 days or less. We spent about l50-60% of the time working on the exercises which is fine, however it would be more helpful if at least half of the exercises were done in the class by the instructor and work through rather than just showing an talking to the canned answers on the workbook. Also, I find it very cumbersome when Global Knowledge now provided one book (course materials & exercise workbook) in one. The entire class spent way to much time flipping back and forth between the course content & the workbook when we were doing the exercises, what a waste of time!
Reviewed by 2016
An excellent course for experienced Citrix techs moving from XenApp/XenDesktop 6.x or earlier to the new 7.x
Reviewed by 2016
please look at using another platform for delivering the course via online. I experienced tremendously difficulty on the first day staying connected, and there was a lot of problems hearing the instructor online. Just made it somewhat frustrating to participate in the course.
Reviewed by 2016
The course started at 8am ET, but I live in Calgary (Mountain Time), so it's 6am. I have to get up at 5:30am every day for 9 consecutive days. That's a bit hard for me. If it could be even half hour later (best for me is 1hr later), it would be much better.
Reviewed by 2016
This course can be done in 2 days. 3 days is a stretch.
Reviewed by 2015
Would like to have the slides available to print.
Reviewed by 2015
Excellent instructor, very knowledgably, great communications and presentations skills.
Reviewed by 2015
I took the virtual training. In the beginning we spent a lot of time to get every participant ready. The experience would be better if I took the classroom training.
Reviewed by 2015
The course was great however the 8:30 am start time was tough with a kid that I had to get to school. I either just made it or was within 10 minutes of the start time. A 9 am start time would be easier for people in my shoes. My classmates and I found the network slow and the network dropped a few times while working on labs. Hard copies of the lectures and labs would have been preferable. Very annoying to have to either print them out 10 pages at a time or to work only through the app.
Reviewed by 2015
The course is delivered by an industry expert and it really helped when it comes to understanding applicability of certain theoretical concepts.
Reviewed by 2015
Shipping address was asked but no materials was sent. Vendor encapsulation.....
Reviewed by 2015
There were technical issues with Adobe Connect on 2 of the 5 days, one causing an outage for an hour or 2. I'm unable to rate the instructors presence, as we never actually saw him, which is why I just put 2.5 (average).
Reviewed by 2015
Reviewed by 2015
Great Instructor
Reviewed by 2015
As virtual students, we never actually saw the instructor (only heard him), so I can't actually rate his Presence (but the field was required).
Reviewed by 2015
Our instructor- Dave was very helpful and kept everyone engaged. I definitely benefited from taking this particular course. I would highly recommend it to all. thank you! Ana
Reviewed by 2015
Re course materials: I wish Lab keys would have a screenshots
Reviewed by 2015
Instructor was both knowledgeable and personable - I would definitely consider taking another class with him!
Reviewed by 2015
Only issue with the facility is that the image color of the projector in classroom 3 turned yellow and stayed yellow for 2.5 days.
Reviewed by 2015
This course is heavily loaded, it helps to have an overview of what "cognos manager framework" can do. It focuses on a dimentionnel approach. In my case I would have appreciated a the focus based on a relational approach.
Reviewed by 2015
The course was IT project Management. It really seemed like a Project management fundamentals course not so much IT.
Reviewed by 2015
Excellent facilitator. The course content was well balanced and spread over day.
Reviewed by 2015
Had GK before, last time was good. This time the instructor was a bit off with the teaching style. Both times they send the course materials to the wrong location, company had to re-route it.
Reviewed by 2015
The class room at GK on BAY was an oven, but they booked us at a local hotel, which was great.
Reviewed by 2015
The course was really very helpful Instructor and facility were good as well. Only the missing the hardcopies material, sometime this help a lot than electronics copy. I understood the environmental policies very well, I used to work with Alberta Health and Environmental group as well with so many project. But for the course material it was required tools. For the contractors if the course falling on weekend would be great.
Reviewed by 2015
I am not highly enthused about taking a course over a video link, however, I did find that this course was well presented. It's my feeling that there is no substitute for a classroom environment when it comes to learning and sharing ideas.
Reviewed by 2015
I have not received the training certificate.
Reviewed by 2015
I really liked the useful tip cards as well as the introduction to KUMA. I feel KUMA could be used is almost any circumstance.
Reviewed by 2015
Too basic materials!
Reviewed by 2015
The only issue I encountered is that this course was cancelled multiple times before it was finally held. I would ask if there is a way to avoid frustrations with cancellation of future postings.
Reviewed by 2015
Course was great. Training provider was even better.
Reviewed by 2015
I was nervous about taking my first online course but the instructor was amazing and thorough. I would love to take another course from him in the future.
Reviewed by 2014
The provider was very knowledge and very professional
Reviewed by 2014
Since this is an online training, there are some items not applicable for evaluation purpose.
Reviewed by 2014
Great course and great teacher but it would have been noce to fins out Global Knowledge moved from Scott Street to Albert. Found that out when I showed up at Scott street and got off the elevator into an empty floor. I was nt alone as most in my class foudn this out the same way as well.
Reviewed by 2014
The instructor was knowledgeable in Word 2010 and very pleasant to work with. My problem was with the technology used, being it was a virtual session. There were too many instances where I had to log on, too much lag, audio problems on both my end and the trainers side of things. Perhaps the pre-test should also include an audio aspect in order to trouble-shoot audio problems prior to the beginning of the class session.
Reviewed by 2014
I do not feel as though I learned any new skills from taking this course. I did enjoy some of the course material but there was something missing from it. Very basic, highly repetitive. Everyone knows how to make a "to do" list but how to you prioritize and create focus in your daily work? I still am not sure of that. Although the instructor was very good and knowledgeable, someone with more energy and enthusiasm would have been better suited to teach this course as it became a little dull in the afternoon.
Reviewed by 2014
I really enjoyed the on-line class. Very helpful
Reviewed by 2014
it was good just a bit too fast.
Reviewed by 2014
The course material was good, although I would strongly recommend that participants be quite familiar with the PMBoK (either PMPs or CAPMs etc.) The instructor Bruce was very knowledgeable and provided some real world experience and examples.
Reviewed by 2014
Could possibly have been a 4 day course rather than 5 but there were people going at different speeds so the pace accommodated everyone. Also the lab environment perfectly for most students but a few did run into technical difficulties that had nothing to do with their inexperience with SharePoint. This was frustrating. The instructor is very knowledgeable and very helpful. I would like the contents of this course to be something we could get a certification in.
Reviewed by 2014
Reviewed by 2014
I like the fact that we did the exercice together with the instructor to show the content/knowledge and by ourself after that. However, I would have like to do different exercices to make sure I understood the content.
Reviewed by 2014
The 3's are really not applicable as this was a webinar
Reviewed by 2014
Overall course content was good. Got behind in some of the sessions. Still need to go back to them.
Reviewed by 2014
The ONLY reason facilities is marked low is because you asked about parking. The location is not conducive to finding parking. Otherwise - fantastic! And I loved the coffee bar!
Reviewed by 2014
Training provider is good but I was particularly impressed with Mr. Gilles Marcil who was our instructor for this course. He is well prepared and explains matter very well.
Reviewed by 2014
I was truly impressed with the format and information given. Clear and precise.
Reviewed by 2014
Course was too long, ended up not really understanding anything after the afternoon break. Took a day with our IT to load Mozilla, and still had difficulty starting labs. Virtual computer did not always work and lab screens were challenging working from laptop having to scroll up and down to complete tasks and read instructions.
Reviewed by 2014
Trainer Robert Proulx was excellent! Very knowledgeable, great sense of humour and the pace of the course was exactly what I needed.
Reviewed by 2014
no take away booklet. they offer the digital copy only and I would have liked to have the booklet for quick reference
Reviewed by 2014
Hello, It may be useful to have either a telephone booth and/or a breakout room for private mobile telephone conversations during breaks from the course. Please provide a document identifying my name, date of course, and number of hours. Thank you. Bill McCreery
Reviewed by 2014
Different levels should be established for people using Word for the very first time and others who are there to learn updated application. Some of the content was too basic for intermediate users. The trainer seemed confused trying to explain certain features.
Reviewed by 2014
The labs were buggy and lacked adapted instructions for the non-standard setup being used. This caused several headaches and need to troubleshoot before most would function properly.
Reviewed by 2014
Instructor was exceptional
Reviewed by 2013
It was a great class where the instructor provided lots of relevant examples to apply to day to day use utilizing the course material as a guideline.
Reviewed by 2013
This course was absolutley amazing. It provided me with wonderful tools to use in my work and day to day activities. Ross Rennie was our instructer and he was phenommenal. He was knowledgable, entertaining and very welcoming to everyone in the course. Is it wrong to say that I was excited to get back to work in order to implement these new tools?
Reviewed by 2013
Perhaps a less experienced instructor would be better to teach the more basic material. While our instructor was very knowledgeable, she seemed lost in some of the more basis functions and interfaces at times (probably because she hasn't had to work with them regularly for years). Could have spent A LOT less time going off on stories/tangents or explaining the lab/e-reader interface quirks, but overall a decent class with a few good pointers here and there.
Reviewed by 2013
The textbook(s) given for this course (ICND1v2) do not do very well when it comes to explaining the various acronyms and abbreviations when they first show up in the text. Many of these acronyms / abbreviations are not industry standards but rather Cisco-specific terms and the Glossary at the end(s) do not contain a full suite of the terms that are referenced throughout the text, leaving the reader to search for their meanings elsewhere...
Reviewed by 2013
Was a virtual training therefore section one is N/A
Reviewed by 2013
I was very impress with the instructor. She was very knowledgeable and I really like the fact that she shared some of her own experience with the group.
Reviewed by 2013
the training provider was really good and patient. I just wish we would have gone a bit further with some functions as the level was very basic, more like a level 1 /beginner.. but in terms of presentation, he did very well :)
Reviewed by 2013
The Cloud course exam was a farce. I expected to sit the exam on the second day but had to schedule it for the following day. The exam itself asked questions not covered in the course and some of the questions were extremely subjective, and as such I was extremely disappointed to have failed it by only one mark.
Reviewed by 2013
Very good course.
Reviewed by 2013
Very good instructor! Really took the time to explain answers to questions that were asked.
Reviewed by 2013
great, terrific
Reviewed by 2013
The instructor was excellent and made the course.
Reviewed by 2013
The instructor regularly asked us about the pace and everyone else was fine with it so I didn't say anything. However, it really feels like a 3-day course stretched to 5 days.
Reviewed by 2013
I would have liked 1/2 to 1 hour to study the contents of the course we had covered on the last day prior to writing the exam.
Reviewed by 2013
The instructor only tought 4 sections, we have 7sections in total,so after class, I have to finish them by myself!
Reviewed by 2013
Jeff and Paul are awesome to work with. Very organized and knowledgable
Reviewed by 2013
Virtualization and Cloud Essentials is a good course. Instructor has an excellent presentation style, knowledge and provided lots of additional information that will assist when on-the-job. The manuals do need an update but the instructor provided a lot of the latest information and live examples to make up for the out-dated information. A bit intense having two back-to-back classes with exams but have the option to take exams at a later date. Would recommend this class
Reviewed by 2013
May be limit number per course to 8 max.
Reviewed by 2013
Too many typos in the course material, especially the lab book.
Reviewed by 2013
A lot of contents to cover and could be overwhelming but the instructor Ted Church made it look simple and very easy to understand. He is good and very knowledgeable about what he teaches.
Reviewed by 2013
Global Knowledge does not provide printed copies of the workbooks, and you can not print your own from the electronic file they provide. You can purchase a printed copy for an additional charge which is ridiculous after paying for the course already.
Reviewed by 2013
Employees were not as professional as they could in at least couple situation. The classroom was too hot in the first day, and freezing in the following days. This course should be a 5 days course, and not 4. Impossible to handle 100% of the content in 4 days.
Reviewed by 2013
This course was way more basic than the outline describes, I felt that we should have covered more of the functions of Visio and less of the basic windows/microsoft functions.
Reviewed by 2013
Instructor was very knowledgeable about the subject. He is natural teacher which makes subject easy to understand
Reviewed by 2013
Was disappointed with the course content. For a level two course felt the trainer focused far too much on basic skills and not enough on animation and advanced features. Class progress was slow during the day, yes I learned new skills and learned about new capabilities of PPT 10 but relied on google not this course to perfect them.
Reviewed by 2013
I would like to have had more in-depth work on the process analysis portion and less on modelling. From the outline, I thought there would be more focus on analysis than there was. I think the course could maybe be 5 days instead of 4, or maybe state that knowledge of modelling is a requirement to take this course. Other than that, it was a good course. Good for more entry-level BA types; if you have a lot of experience, you will probably find it doesn't add that much.
Reviewed by 2013
The course material was overly dense and contained a lot of redundant information.
Reviewed by 2013
The instructor was fantastic - very knowledgable and engaging. The "polestar" was used only briefly and in my opinion had no value add to this course.
Reviewed by 2012
You should always host your Montreal trainings at the Bonaventure Hilton.
Reviewed by 2012
As always, Global Knowledge has put together another great Microsoft course (Config, Manage & Maintain Windows Server 2008 R2). This is my fourth time taking a course through Global Knowledge and it likely won't be my last.
Reviewed by 2012
Trainer is very knowledgeable. He was able to resolve any issues we encountered in our office.
Reviewed by 2012
Very interesting course and trainer. This course should be mandatory for all government clerks.
Reviewed by 2012
Excellent course Excellent instructer
Reviewed by 2012
I was not able to take the course book with me. I payed for the course so i should not have to buy the course book. The downloadable PDF of the course book is not printable. I like a hard copy to read as opposed to the computer screen.
Reviewed by 2012
Room was very cold! However the facility itself was clean with a friendly environment. Instructor had average knowledge of Microsoft Project 2010 and often could not answer questions. Presentation was average - instructor read handout page by page from a photocopied document that was projected onto wall.
Reviewed by 2012
The dissappoint with this course, you can't print the maunal, I think we pay enough money to take the course. VERY dissapointed in this aspect and only this.. would definitely compare else where due to this one factor.. shame as I felt the the instructor and facility to be excellent.
Reviewed by 2012
Very informative course. Covered everything I was looking to learn about Access. Would be interested in taking the level 2 course to expand on what I learned in this one. Global Knowledge in Mississauga is very nice and my instructor was great. A bit of a long drive coming from Durham region but would return and would reccomend to others.
Reviewed by 2012
I found the course to be a bit too advanced for a level 1 Excel.
Reviewed by 2012
Reviewed by 2012
The instructor was excellent and very knowledgeable. The office manager was very friendly and helpful as well. Overall it was a fantastic course and I will recommend Global Knowledge to family and friends! :)
Reviewed by 2012
Content as expected. Additional materials and relevant examples to drive learnings were provided. Lots of exercises to practice. Will be able to apply knowledge.
Reviewed by 2012
Check computers and other electronics and its functionality before course start up. Have up to date slides (binder and its hand outs show year 2011).
Reviewed by 2012
This was a virtual class so I cannot comment on the facility (I have rated the facility as I could not submit this otherwise), and because the course was Eastern Standard Time, for myself it was a little early as Eastern Standard Time was 2 hours ahead of my time. The instructor Mark Husereau was very knowledgeable and a really great with being patient, (this was my first virtual class). Mark used real examples throughout the course which was really great.
Reviewed by 2012
Course is as described. Alot of time is allowed to practice the new skill-set learned. Instructor is very knowledgable and provided additional information and tips. Worth while course.
Reviewed by 2012
The course was mainly about application which is fine for level 1. In level 2 I hope to get tips on design.
Reviewed by 2012
Attending sessions provided by GlobalKnowledge has been useful and career enhasing. The Coach, Coach, Coach instructor was EXCELLENT and provided addional, relevant information during session with supporting handouts.
Reviewed by 2012
- do we get a certifiacate for completing the courseÉ - although the instructor did give us excercises to do I would have liked a few more - almost like a test, so that I made sure I retained and understood what was taught. I`m a learn to do by doing person and like the instrutor lead courses so I can have someone there to explain in my terms how things work. I`ll have to really use the online excercises to make sure Ì am confident when I need to do something in Excel.
Reviewed by 2012
Should be time allocated for questions and answer
Reviewed by 2012
The instructor was excellent as was the hands-on learning approach. The only thing I took issue with was the fact that there were a lot of bilingual persons taking the course and they tended to ask questions in French, during this English class. The instructor was trying very hard to explain everything in both languages, but I felt that these students should have requested a French-speaking classroom setting if they wanted to speak French.
Reviewed by 2012
Very professional. Facility clean and comfortable.
Reviewed by 2012
For the cost of this course, a hard copy of the course handout should be provided as the classes follows the handout word for word.
Reviewed by 2012
The facilities at Global Knowledge were great. The Instructor was very knowlegable and made it easy to learn the material. It was a very good experience:)
Reviewed by 2012
Note: We had 2 different trainers during this 3 day course. Course: Terminology should reflect North America and be consistent with our business lingo.
Reviewed by 2012
Found the course very informative. I had little exposure to Sharepoint and learned a number of things I didn't know. Plan to take the next level of training
Reviewed by 2011
A charged mannul would be provided for students to make notes whereever they think instructions are important as reminders
Reviewed by 2011
The course is so expensive to be payed by oneself. In almost all the others participants their companies pay the fee.
Reviewed by 2011
No course books were provided for us to take.
Reviewed by 2011
Course was very detailed but more time would be helpful during workshops. An additional day would help lessen the course load.
Reviewed by 2011
should have discuss some case studies,,overall A+
Reviewed by 2011
Our instructor was very knowlegable and he provided excellent real life stories.
Reviewed by 2011
The course was very relevant. I was able to apply the knowledge I aquired in the course to my job on the very next day. The only complaint I have is with the temperature of the room. It was freezing! Students has to wear a jacket or sweater. We were told the temp gage was shared with another classroom that was quite warm so they had turned the temp very low causing our room to be very uncomfortable.
Reviewed by 2011
Given the cost of the course, the hardcopy of the manual should have been provided. It would have been useful to make notes alongside the material as we went along.
Reviewed by 2011
I am very disappointed with the handouts. I was told I could go online and download a copy of the manual, the problem is that I would like the printed copy of the manual. I chatted online with one of your technitian who was unable to help me. Then I was told someone would contact me by phone to help me. That never happened. When taking a training course, a person EXPECTS to leave the course with ALL the material.
Reviewed by 2011
Great course provider, keep it on your roaster
Reviewed by 2011
Course content and labs were very good, everything worked as expected.
Reviewed by 2011
I really enjoyed this course and was surpised how ell everything was run...enjoyed the instructer very much (Par) and would like to take an other course with him. I wish we could have taken the work book home with us though!!!
Reviewed by 2010
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