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This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.

Course Outline

This three-day course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications.It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.

Course Outline

Module 1: A Troubleshooting Methodology

This module explains what a troubleshooting methodology is, its role in an enterprise, and how it can be used to improve the support function within an organization.

  • Overview of a Troubleshooting Methodology
  • Overview of Troubleshooting Stages
  • Troubleshooting Component Areas
  • Lab: Preparing for Remote Troubleshooting
  • Obtaining Information Remotely from Windows Vista
  • Using the System Information Tool Remotely
After completing this module, students will be able to:
  • Identify the users of the troubleshooting methodology.
  • Identify the most important troubleshooting component areas.
  • Determine which issues directly affect the troubleshooting process.
Module 2: Troubleshooting Operating Systems

This module explains how to identify and troubleshoot issues that affect the operating system's ability to boot and the services that it is running.

  • Overview of the Windows Vista Startup Process
  • Troubleshooting the Windows Vista Startup Process with Windows RE
  • Troubleshooting Operating System Services
  • Lab: Troubleshooting the Operating System
  • Gathering System Information and Developing a Plan of Action
  • Implementing the Proposed Plan of Action
  • Clean-Booting Windows Vista
After completing this module, students will be able to:
  • Identify the available recovery options in Windows Vista.
  • Determine the capabilities of each recovery option.
  • Troubleshoot operating system services.
Module 3: Troubleshooting Hardware

This module explains how to troubleshoot hardware-related problems and how to use Windows Vista tools to troubleshoot device problems.

  • Overview of Troubleshooting Hardware
  • Dealing with Physical Failures
  • Dealing with Device Driver Failures
  • Troubleshooting Printing in Windows Vista
  • Troubleshooting Microsoft BitLocker Protected Computers
  • Lab : Troubleshooting Hardware
  • Gathering Customer Information and Developing a Plan of Action
  • Resolving Printing Problems
  • Checking for Signed Device Drivers
After completing this module, students will be able to:
  • Identify basic types of hardware-related troubleshooting problems.
  • Determine which problems are related to hardware failures.
  • Determine which problems are caused by device drivers.
  • Identify recovery options for computers that are protected by BitLocker.
Module 4: Troubleshooting Networks

This module explains how to identify the most likely cause of network problems in a number of given network scenarios.

  • Determining Network Settings
  • Troubleshooting Network Connections
  • Lab : Troubleshooting Networks
  • Gathering Customer Information
  • Gathering Relevant Computer Information
  • Resolving the Problem
After completing this module, students will be able to:
  • Obtain information to help in network troubleshooting.
  • Explain how you can use the Network Diagnostics Framework to troubleshoot network problems.
  • Identify solutions to common network problems.
Module 5: Troubleshooting Security Issues

After completing this module, students will be able to troubleshoot issues that are caused by security-related configurations, such as User Account Control (UAC) and Windows Firewall.

  • Overview of User Account Control
  • Troubleshooting User Account Control
  • Implementing Windows Firewall
  • Implementing Windows Defender
  • Lab : Troubleshooting Security Related Issues
  • Gathering Customer and System Information and Developing a Plan of Action
  • Implementing a Plan of Action
  • Additional Security Checks
After completing this module, students will be able to:
  • Explain the User Account Control architecture.
  • Apply best practices for working with User Account Control.
  • Troubleshoot User Account Control-related problems.
  • Troubleshoot issues related to Windows Firewall.
  • Configure Windows Firewall by using Group Policy.
  • Troubleshoot issues related to Windows Defender.
  • Configure Windows Defender.
Module 6: Troubleshooting Applications

After completing this module, students will be able to troubleshoot problems that are caused by some applications which are not compatible with Windows Vista.

  • Windows Application Troubleshooting
  • Web Application Troubleshooting
Lab : Troubleshooting Applications
  • Analyzing Collected Information and Identifying Probable Causes of a Web Application Problem
  • Implementing a Plan of Action
After completing this module, students will be able to:
  • Troubleshoot Windows application problems.
  • Troubleshooting Web application problems.
Module 7: Maintaining and Optimizing Windows Vista

After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.

  • Maintaining Windows Vista
  • Optimizing Windows Vista Performance
  • Monitoring Windows Vista
Lab : Maintaining and Optimizing Windows Vista
  • Analyzing Collected Information and Identifying Probable Causes of a Computer Performance Problem
  • Implementing a Plan of Action
  • View and Interpret Reports in Performance Monitor
After completing this module, students will be able to:
  • Identify Windows Vista maintenance tasks.
  • Identify Windows Vista optimization tools.
  • Explain the Windows Vista monitoring process.

Prerequisites & Certificates

Certificates offered

Certificate of Completion

Cancellation Policy
Cancellations or postponements received more than ten business days prior to the first day of the course will be fully refunded less a $75 processing fee. The cost of the course is payable, in full, for any cancellations or postponements received within ten business days, or less, prior to the first day of the course.
Map & Reviews
Acend Corporate Learning
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Here are some reviews of the training vendor.
The course content was excellent ... if there was things that weren't relevant you could skip and spend more time on things that you needed to learn. Training provider was excellent as her skill level was superb and her communication skills were superb.
Reviewed by 2015
This course should have dual screens
Reviewed by 2015
I was not able to finish the whole entire course. When creating course training please make sure that it fits the allotted time (beginning to the end). We had two breaks and Instructor did not allow us to listen to the course. I had maybe another 10 mins to finish the whole course, but the Instructor said that it was 4:30pm and it is Ok and we can go home. It is not Ok not to be able to finish the course..
Reviewed by 2014
Mentored training actually worked quite well for me. The instructor is there in the room all the time, available if needed. A lot of material for one day, but I did manage to complete it without feeling too rushed.
Reviewed by 2014
It is not possible to complete a beginner's course in one day. There is a lot of information to absorb. It is wonderful that one can re-sit a session within a limited time.
Reviewed by 2013
To bottom line my feelings about the course: Course -- helpful but this comment is made with reservations. Instructor -- excellent !
Reviewed by 2013
The course material was far too heavy for the duration of the course. The material needs to be reduced so that students do not feel rushed or pressured with time, or the duration of the class needs to be extended.
Reviewed by 2013
Overall, the course has been well handled by the Training Provider. But i would expect that, somehow, there is a time allotted in the afternoon for more visible and face to face interaction between the TP and the whole class. Others may be asking questions that may not have been thought of by other learners but may be helpful.
Reviewed by 2013
Very impressed and would highly recommend.
Reviewed by 2013
The trainer was excellent...easy to talk to and very helpful and informed.
Reviewed by 2013
This was a very good learning environment. I prefer having an instructor present in case I have questions but also be able to work at my own pace.
Reviewed by 2013
I could have used some more time to go through the exercises in the sharepoint database.
Reviewed by 2013
re Instructor assessment. ques. are N/A as it was independant mentored study. Flash based training module had 1 hiccup where ctrl-b key was captured by OS and I had to hunt for alt-b to complete the module. Class mentor was unaware of flaw. I felt that the design of the module would have prevented me from completing the section if I was unable to locate alternative keystroke. Worthwhile day.
Reviewed by 2012
Course is very good but not enough time to complete the exercises. Should be at least another 1.5 hours longer.
Reviewed by 2012
Using the self-teaching method made for a more relaxed working environment. As the instructor's assistance was on a one-on-one basis I was not hesitate to ask questions.
Reviewed by 2012
Would prefer an instructor led (classroom) style of training over a computer based course.
Reviewed by 2012
I would suggest that the course manual contain more visual material (e.g. screen shots) versus words. The course was very well. I did not think I would like the on line method of training but I did. I also liked the fact that I could work through my lunch to complete the course earlier. I had to catch the go train so it worked better for me.
Reviewed by 2012
Susan was an excellent instructor, and was very helpful with providing extra "tips" not covered within the course material.
Reviewed by 2012
I only realized after completing 2 units thoroughly that there is not enough time allotted for a lot practicing. I would tell students in advance that getting through the videos and practicing later in your own time is recommended.
Reviewed by 2012
Enjoyed the flexibility of the "Modern Classroom" style of learning where you can move at your own pace and focus on what you need most. You can even move to the next chapter if you need help and the instructor is busy. Definitely dress warmly as the classroom was really over air-conditioned!
Reviewed by 2012
I loved the Adobe InDesign course but as a new user I felt there was so much material to cover and I wanted to take my time getting familiar with the program and learning about everything. I think if the class had been 2 days instead of 1 it would have been perfect!
Reviewed by 2012
Manual provided was totally different then computer training. Expected more hands on training instead of just watching an instruction video.
Reviewed by 2012
Reviewed by 2012
The video - was not at all interactive - only concepts were presented. The manual completedly different from the video material. I have no objections to using different approaches but a course on any software must include interactive materials.
Reviewed by 2012
The course was set up in a way which was easy to follow. However, I thought there was a lot of information to take in the day. The instructor was very helpful and very knowledgeable.
Reviewed by 2012
The training provider, Melanie, was exceptional. She was very knowledgeable and sat with me personally for hands on training. I found the course to be long and difficult to complete in one day.
Reviewed by 2012
The amount of material was a little much (maybe an hour) to cover in the allotted time - but otherwise good.
Reviewed by 2011
The room was too cold for me. The Instructor was very helpful.
Reviewed by 2011
A co worker of mine, did not receive the certificate of completing the course. As well, I received a website to log to after the course for 30 days (The Online Support). Although the vendor ID number does not exisit. I have gone back to my contact at Last Minute Training, and haven't received any feedback from her. The course was good, the follow up, was the greatest service.
Reviewed by 2011
Would like to have access to the on-line training materials for this course for a period of time after course completion
Reviewed by 2011
Hi - the server crashed during my session and I would like to reschedule. Can someone contact me to do this?
Reviewed by 2011

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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