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The COBIT Foundation Certificate program is intended to enable the course participants to apply the COBIT Governance Framework guidelines to their IT Service Management programs.

Course Outline

The COBIT Foundation Certificate program is intended to enable the course participants to apply the COBIT Governance Framework guidelines to their IT Service Management programs. The course is taught by experience instructors who bring real ITSM life experiences into the classroom, the deliver approach combines theoretical and hands-on knowledge transfer, including exercises.


At the end of this course, students will be able to:

• Understand how IT management issues are affecting organizations
• Understand the need for a control framework driven by the need for IT Governance
• See how COBIT meets the requirement for an IT Governance Framework
• See how COBIT is used with other standards and best practices
• Understand the functions that COBIT provides and the benefits of using COBIT
• Use the COBIT Framework and all the components of COBIT (Control Objectives, Control Practices, Management Guidelines, and Assurance Guidelines)
• Apply COBIT in a practical situation
• See how the use of COBIT is supported by the ITGI


• Introduction to COBIT
• The need for control and a control framework
• Introduction to COBIT Terminology
• Applying COBIT in practice
• Introduction to Implementation Tools


The target group for this program is:
• Individuals who require an understanding of COBIT Governance framework, associated processes and how it may be used to enhance the quality of IT service management within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITSM as its standard to managing IT Services
• This may include but is not limited to, IT professionals, business managers and business process owners.

Course Outline

I. Introduction to COBIT

A. Positioning of COBIT from control objectives to IT governance
B. Governance concepts and IT issues and how COBIT is useful in these matters

II. The need for control and a control framework

A. What is the business risk?
B. Achieving business objectives
C. Defining what is control
D. How to control and manage IT processes
E. The benefits of using COBIT to support control and governance of IT

III. Introduction to COBIT Terminology

A. COBIT as an IT Framework
B. The Information Criteria
C. Information Resources
D. The Domains
E. The IT Processes
F. The Control Objectives
G. The Management Guidelines
H. The Audit Guidelines
IV. Applying COBIT in practice
V. Introduction to Implementation Tools

*Exam on April 20

Prerequisites & Certificates

There are no formal prerequisites for this program. However, it is recommended that course participants possess: • General knowledge of ITSM best practices • 2 to 4 years professional experience working in IT Service Management environment

Certificates offered

Certificate of Completion

Cancellation Policy
10 Day cancellation required for all courses in order to get a full refund.
Map & Reviews
Protech Training
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Here are some reviews of the training vendor.
I took the training remotely so I cannot comment on some of the questions. I think that this seminar has too much content to squeeze it into one week.... might be better as a two week course?
Reviewed by 2013
found the material very helpful - although there was a lot of material covered - the pace was well set. Would definitely recommend people to have explored Microsoft Access beforehand to be familiarized with the program before taking the course. I would imagine someone without any exposure would find it confusing. Environment really good - people very, very nice and helpful. Would definitely take the next level of access with the same training facility.
Reviewed by 2013
I was not in the physical classroom. Feedback centered around online training would be good because now I have to rate items that I was not present for. Those items are getting half a star because I was not there to rate them. The course material must go through an editing process. There are a lot of grammar mistakes, but also a lot of actual procedure/activity mistakes.
Reviewed by 2012

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.

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